1 Calle la Culata, 35650 El Roque, Spain
#2 of 8 hotels in El Roque
Guests' ChoiceBased on 15 hotel reviews
8.8Cleanliness
9.2
Comfort
9.6
Location
8.3
Facilities
9.1
Staff
9.0
Value for money
8.9
Free WiFi
10.0
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Showing 1 – 15
Reviewed: 22 March 2024
Katheryn
United KingdomWe didn’t know about the alarm when we entered the villa. I have a child with sensory issues, so this was challenging to calm. The mattress in the main bedroom was extremely hard and uncomfortable.
The villa was stunning, it had everything and more than you may need as a busy family. The outside space was ample for the kids to play and us grown ups to sunbath. The safety of the villa put my mind at rest with young children. Also having shutters on the windows at night. The pool made our holiday although it started a little colder, but soon was fixed.
Stayed in February 2024
Reviewed: 26 February 2024
Eliane
United KingdomLocation wants the best. But it's not a problem with a car
very spacious. Good equipped kitchen
Stayed in February 2024
Reviewed: 14 August 2023
Paul
United KingdomAlarm was a bit complicated when we arrived, but soon resolved. Could have done with instructions in English.
Very modern, exactly like the pictures. Comfy beds. Nice and quiet area. Helpful host.
Stayed in August 2023
Reviewed: 22 June 2023
Elizabeth
SpainThe villa was very well built and took into consideration everything to give its clients every comfort for an exceptional holiday. The host was 100% we had a slight issue on arrival and it was sorted out within mins. Any one looking for a peaceful quality holiday close to beaches, shops and amenities I can totally recommend this & this is high praise after working in the tourist industry for over 30 years. Just perfect!
Stayed in May 2023
Reviewed: 20 June 2023
Arney
IcelandThe only thing we can mention is it would be nice to have fans for each bedroom.
Stayed in June 2023
Reviewed: 2 April 2023
Chris
United KingdomCar is essential
Fantastic new villa, lovely heated pool. Hosts were very helpful
Stayed in April 2023
Reviewed: 25 February 2023
Wojciech
Polandnothing
everythig
Stayed in February 2023
Reviewed: 28 May 2022
Ian
United KingdomThe only problem was the Pool which was advertised as Heated. It wasn't and was too cold to use when we arrived as someone had switched off the valve in the control box. I tried to resolve this on the first day without success, the 3 contact numbers went unanswered even on Whatsapp except 1 where the lady cut me off as she didn't speak English. At the start of Day 3 I contacted the contact number on the Booking booking and asked for someone to sort it out. Within an hour a guy arrived who took exactly 2 minutes to sort out the problem and the pool got warmer but it was still 24 hours before it was warm enough to use! Had we not had this problem, we would have rated the villa as perfect.
Everything except the Pool (see below). Stayed for 9 nights and it is a wonderful fully equipped villa. We had the last 5 days where everything was perfect. Great location for El Cotillo beaches and restaurants which we know very well as we have stayed in El Roque 5 times before. We didn't find the main road a problem and the Villa gives total privacy for sun bathing and BBQing the local fish. If the pool was heated we would rated it excellent.
Stayed in May 2022
Reviewed: 7 April 2022
Filip
Czech RepublicThere could have been more kitchen utensils - the cupboards were mostly empty, there were only a few glasses, one big knife, no cutting board etc. Not a big deal, but can be a complication for bigger groups. If there were also some basic ingredients like oil, salt, pepper, spices, or even dishwasher tablets, soap and toilet paper, the stay would be absolutely perfect.
Calm location, nice beach and shops within walking distance. Around 20 mins by car to the beaches in Corralejo. The villa itself is beautiful - it looks exactly like in the pictures. The owner answered all my questions pretty quickly and helped to resolve all the issues (alarm, new gas tank for the grill, no running water).
Stayed in April 2022
Reviewed: 1 March 2022
Kristian
United Kingdomnothing it was amazing we all loved it
everything was outstanding
Stayed in February 2022
Reviewed: 19 February 2022
Kira
Austriathe house and the rooms are modern, cosy, spacious and the beds were comfortable. also the garden and the pool are very nice! And it is well located, next to Cotillo. We really enjoyed our stay!
Stayed in February 2022
Reviewed: 30 October 2023
Laura
Romania- Biggest problem, check in at after 3 and check out at 10, extremely early and a lot of "lost hours" on the client side. - The company or person that handles the stay was extremely unfriendly. One hour before check out we saw a person lurking in the yard, checking if we left most likely. At the time of check out we were not fully ready, but in the stage of checking the house for anything we might have forgotten, using the bathroom before leaving, transporting the luggage to the car. Traveling with a baby makes preparations much slower and unpredictable. But well, we started being texted and called a few minutes after 10 that we must leave the house, that we are past check out time. We are frequent travelers but is the first time to be treated with such lack of understanding and rudeness and not even at a hotel which you'd assume is more strict. - No ac. The heat was unbearable and we couldn't sleep very well because of how hot it was. - No nets on the windows, so it was always stressful to let the windows open if you didn't want huge bugs inside. - There was a rain after which there was a problem with the water and the pool was no longer heated, so we didn't get the heated pool to work for the whole stay.
The villa looked new, it was very clean. There were 2 water shortages because of property techical issues and the maintenance people came to solve the issues in no time.
Stayed in October 2023
Reviewed: 2 October 2022
John
IrelandFirstly it is advertised as luxury - it is not. maximum people it can comfortably fit would be three not six. we were a group of three and found it just acceptable. the information folder was only in Spanish. information about cleaning schedule, where the refuse goes etc was not available and we had to contact the villa via the app with an average response time of 6hrs to a day. No parasols no fans no spare towels or bed linen and no cleaning scheduled for our 11 day stay factored in. the pool was cleaned twice over this duration (no notice given of same, just landed) and with the frequency of sand which was blown into the property and bugs that had to be sieved out of the pool the frequency should be everyday especially for the sand at the bottom of the pool. A couch that only seated three people for a villa that advertises it as sleeps 6 is not really good enough. front door needs attention, the bottom part stuck on with duct tape and it wasn’t flush with the floor so it allowed beetles and other bugs into the property we had to put a bath towel under it to prevent same. beds were very hard and uncomfortable. WiFi broke and wasn’t sorted out for four days. engineers landed to fix it ( we weren’t informed and as a result we couldn’t leave the villa while they were there - 3hrs to sort the issue which resulted in us cancelling our excursion we had booked that day). outside shutter broke so therefore we couldn’t see out the window. same was reported and we were told it would be fixed but it wasn’t. Damage around the windows in the living area looked very poor
Modern. Bathrooms were lovely with great showers. kitchen was well furnished.
Stayed in October 2022
Reviewed: 1 October 2023
Steve
United KingdomThere are no comments available for this review
Stayed in October 2023
Showing 1 – 15
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