Pool chairs were not out upon arrival at the pool, entertainment not great throughout the day and night, elevators were very slow and some were not working

Property in a good location, staff were very helpful, food was good both at pool bar and in the restaurant

Stayed in August 2024

The food was meh. It's partly my fault since I am a picky eater. However, some nights, I literally just ate potato wedges. The desert doesn't have much flavour to it. My friend loved the Mexican night. However, we both struggled to eat anything on the hawaiian night. If I went again, I wouldn't pay for food (we chose breakfast and dinner), I'd just have the room only. Water at dinner had to be paid for, but it's free at breakfast. Breakfast was alright, but we mostly ate pancakes as there wasn't much else we'd eat. On two of the days we had cheese and ham toasties which were incredible, but not available all the time. They need more fruit and veg available also as there were no berries or anything, just apples, oranges and melon. In the evening, there were only peas for one night, and carrots for two or three. The pool bar staff weren't incredibly hospitable, however they weren't outright rude either. But the choice of snacks there weren't great. We went to the local shops and bought snacks and drinks there as it was much cheaper. The room keys also decode themselves if they go near a mobile phone, which I understand is normal in most places but it was very inconvenient as if they passed each other in a bag or backpack it meant we had to trek all the way down to reception to sort it out. Not much information given about the rooms either, took us two days to figure out the aircon only comes on when the balcony door is shut. But maybe that's just us being daft. Overall it's a great hotel for the rooms and cleanliness, I just wouldn't have the food again.

The pool was great, there was lots of room, and also had a top deck where you could sunbathe. The rooms were very clean and the cleaners were thorough. The shower is nice and our balcony overlooked the second hotel and their entertainment which we liked. The location is great, close to the beach and also right next to town, so it was only a few minutes' walk into where all the bars and restaurants were. There was a great boardwalk along the ocean, which took you round to the larger beaches, too. Overall we had a good time staying here and I would go again.

Stayed in September 2024

Very slow and crowded elevators. Not tasty breakfast - there is selection to eat, but its not tasty!

Dinner were amazing! Nice clean room. Comfortable beds.

Stayed in August 2024

Nothing

All

Stayed in July 2024

Disappointing. A system where even water is paid during dinner. Bad coffee for breakfast. The toilet paper resembles a cobweb and there is no toilet brush in the toilet. Towels are not provided at the hotel pool. The internet connection is weak and there was no internet connection at all for more than two days. Even at an intercity bus stop you won`t find a bench or a roof. Sunbeds on public beaches are very expensive.

There is the good stuff. All the reception staff are very nice and tried to mitigate hotel`s shortcomings. The pool, sunbeds and the whole environment is good, except for public smoking. The choise and quality of the food is decent. There is an intercity bus stop near the hotel, as well as various cafes and shops.

Stayed in June 2024

Halfway through our stay it appeared some kind of school trip was on and it felt like hundreds of school kids arrived at the place running around at the pool shouting from balcony’s and running around during dinner and the entertainment which did annoy us but I get it can’t be helped ! WiFi also dropped out a few days in but we assumed it was from the vast amount of kids using it ! But it was free and did work occasionally:)

Gorgeous pool area, we were lucky to stay at the hotel while it was fairly empty so always space around the pool and staff were lovely ! Didn’t get a sea view but weren’t too bothered as still had a nice pool view and could see the mountains in the distance and the theme park and Ferrari land (which I highly recommend going!!)

Stayed in June 2024

A very child friendly hotel

Stayed in April 2024

There is no Wi-Fi in the hotel, although it is advertised, but in fact you can’t even upload a photo, let alone have a conversation... Loud neighbors until 2 am.) and nothing can be done…

View! There was a room with a sea view) Location, kitchen

Stayed in September 2023

It was dirty outside the room it’s not worth 4 star

Stayed in October 2023

Same 6 songs on repeat by the pool. This is enough to send you crazy. Not a lot of choice for breakfast but loads of options in local restaurants.

Hotel in a great location to beach / restaurants although be careful of steep hills. Rooms clean and comfortable. Ramp up to hotel and lifts available, wheelchair friendly. Reception staff friendly.

Stayed in September 2023

Aircon was not good at all especially the week we stayed really uncomfortable, waiter services in the evening was really poor

Food was lovely so was the evening entertainment was good

Stayed in August 2023

Breakfast was really bad, almost didn’t want to have it at all, which was a shame because the hotel itself is good. Fix your breakfast!

Location, room

Stayed in July 2023

The state of the room was not perfect - the shower was leaking, the lock in the toilet did not work, one of the windows had a chink. It did not ruin our overall impression, but these rooms required some maintenance for sure.

We really liked the food - there was a lot of various meals in the restaurant and everything was tasty.

Stayed in June 2023

Only one lift working, long wait.

Good beds and bathroom.

Stayed in October 2022

Food options were just ok - if you don’t like fish/seafood it’s not ideal as this was the majority of food every day. Smell from toilet in the bathroom every now and again, not a major issue but not great.

Good location, 10/15 minute walk to the main promenade but local shops and restaurants nearby also. Pool area was clean and spacious. Small beach opposite with a 10 minute walk to main beach.

Stayed in October 2022

Sun bed booking is theoretically forbidden, but everyday, ALL sunbeds were booked by the same people at 9:00 in the morning. NOBODY from the hotel staff tell them nothing, so it was not possible to be laid down on a sunbed on the swimming pool, really sad. The hotel should make people to follow the rules. Cleaning of our room was always around 15:00, when we were already resting after lunch, very late. Lift is RIDICULOUSLY slow. You have to wait 5 mins or more at meal hours, and they are now working very well. In addition, there was very bad smell on the room that came from the toilet, there was some problems with the toilet/shower piping.

Nice restaurant and very kind people in the restaurant. Specially Edgar, really nice!

Stayed in August 2022

Their pools are small, and they close very early, at least four hours before sunset. The staff is not so friendly and the internet connection is poor. It is also very Crowley. Not a real 4star hotel, and not value for money.

It is really close to the beach and the breakfast is good.

Stayed in June 2022

Location

Stayed in April 2022

Excellent location, nice staff, and comfortable rooms

Stayed in July 2024

The beds were so hard and uncomfortable the WiFi was dreadful and the food was not great

The pools were lovely

Stayed in July 2024

Magnetic cards…its terrible…2time at day wanna to change.

Stayed in July 2024

Staff - Reception and they act like towels and toilet roll are coming out there personal wages when you ask for more

Stayed in May 2024

Arriving to a hotel that was booked with booking .com as advertised with parking to arriving to a hotel no parking unable to use hotel facilities as nowhere to park no reply from booking.com reception rude and unhelpful saying drive round the streets which we had to late at night parked mile half away not good for us due to mobility issues total waste of money for a bed with a view so be careful booking with booking .com

View from room

Stayed in June 2024

The cleaning service was awful, they didn't change our sheets not even once in our stay...and the mattresses were awful, metallic like army, extremely uncomfortable to sleep in, the door of the balcony did not close well so we always had air entering, no phone service, the lock of the bathroom broken, despite signalling all this, nothing was done or changed...

Very near to the beach and all you need (shoos, pharmacie, etc) around.

Stayed in May 2024