Vía Emilio Ortuño, 11, 03501 Benidorm, Spain
#52 of 132 hotels in Benidorm
Guests' ChoiceBased on 164 hotel reviews
8.5Cleanliness
9.0
Comfort
8.9
Location
9.0
Facilities
8.5
Staff
9.3
Value for money
8.5
Free WiFi
9.3
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End of dialog contentReviewed: 22 October 2021
Susan
United KingdomThe hotel is very well situated, close to the old town and the sea front, we found check in easy and very informative, particularly with regards to Covid regulations. Our room was lovely, very clean and comfortable. The bar tenders were very good, professional and friendly and the entertainment was excellent. The food was very good, hot and plenty of choice. The spa across the road at the sister hotel "Victoria" was lovely. Parking was secure under the hotel and just €12 per day.
I booked "full board" and whilst we paid at the bar for a cocktail we were not charged for wine or cola at the dining table with our evening meal and I noticed that there was cava if you wanted it at breakfast, however, at lunch we were charged €7.70 for wine/cola on the way out of the restaurant, when I queried this the restaurant manager became quite indignant and escorted us to the reception where we were told, yes, we have to pay! It wasn't about the money, I explained, but I was cross that it wasn't clear that there would be a charge when there wasn't in the evening. The woman on reception was not at all apologetic about the confusion and that we were upset, I had only had wine with my lunch as it seemed it was complimentary! We paid the bill anyway but left the hotel feeling upset and cheated. This was a sad end to an otherwise lovely stay in the hotel. Beware hidden drinks costs at the table on full board!
Stayed in October 2021
Reviewed: 8 October 2021
Keith
United KingdomI have stayed here many times for good reason. The staff are so genuinely friendly. The location is perfect - a short walk to the beach & Old Town plus if you have a car it's easy to get onto the motorway.
Stayed in October 2021
Reviewed: 14 August 2023
Alicia
United StatesJust pretty old school. But the whole area of Benidorm is trash.
Pretty old school but the staff were very nice. It worked for what we could only find available. The staff were great though.
Stayed in August 2023
Reviewed: 9 June 2023
Jane
Spainrooms and furniture were very tired looking.
the location was good for the old tow although a little noisy outside breakfast had a good selection of food staff were very helpful and friendly
Stayed in May 2023
Reviewed: 28 October 2022
Ub40girl
SpainThe furniture in the rooms look tired. We were on the first floor above the reception and it was very noisy from about 6.30 in the morning.
exceptional food choice at breakfast. big swimming pool area with plenty of tables & chairs & sun loungers. Friendly staff. The small gym was perfect for a quick morning work out.
Stayed in October 2022
Reviewed: 28 September 2022
Charlie
United Kingdomif your a young adult do not go it’s full or coffin dodgers and your not allowed to make any noise whatsoever. feels like an old peoples home and you are made to feel so unwelcome by everyone would not recommend if you want to have fun, if you want to not talk and be miserable perfect hotel 😜
Stayed in September 2022
Reviewed: 3 August 2022
Moira
United KingdomWe slept well Low nose level a plus
Stayed in May 2022
Reviewed: 26 February 2022
Andrew
United KingdomNo heated pool, Hot tub cold and shut ! outrageous hotel parking charges!!
Bar staff Excellent!!! rest not really!
Stayed in January 2022
Reviewed: 26 February 2022
Robert
United KingdomNo air con, room like a sauna, couldn't open the windows to cool the room down because neighbours smoked on their balcony at all hours e.g. 4am, 5am, 6am. The street noise at 5am.
Breakfast was OK, parking was reasonable price, room decor was ok
Stayed in February 2022
Reviewed: 8 February 2022
Graham
United Kingdomthe entertainment package was pathetic - I sent a question about this before our trip through booking ,com but did not get a reply
the room and food were good
Stayed in February 2022
Reviewed: 6 December 2021
Nichola
United KingdomNothing Building works next to the hotel very loud Staff not very helpful
Stayed in December 2021
Reviewed: 5 April 2023
Anonymous
United KingdomNothing
Everything
Stayed in April 2023
Reviewed: 14 May 2022
Anonymous
United Kingdomlocation excellent, very clean, staff very friendly and efficient.
Stayed in April 2022
Reviewed: 29 December 2021
Anonymous
United KingdomLiked the facilities food and location
Liked the holiday but the hotel lacked atmosphere. Was not ve Christmasy. The entertainment was mainly singers. They were good but similar. The same songs every night. eg Tom Jones Frank Sinartra Elvis
Stayed in December 2021
Reviewed: 1 November 2021
Anonymous
United KingdomNo kettle / coffee machine in the bedroom.
Hotel was so cosy. Great location and evening entertainment.
Stayed in October 2021
Reviewed: 5 June 2024
Stephen
United KingdomThere are no comments available for this review
Stayed in June 2024
Reviewed: 5 June 2024
J
United StatesThere are no comments available for this review
Stayed in June 2024
Reviewed: 21 March 2024
Adolfo
SpainThere are no comments available for this review
Stayed in March 2024
Reviewed: 4 March 2024
Tollan
United KingdomThere are no comments available for this review
Stayed in March 2024
Reviewed: 6 February 2024
Anthony
ThailandThere are no comments available for this review
Stayed in February 2024
Reviewed: 4 February 2024
Maxine
SpainThere are no comments available for this review
Stayed in February 2024
Reviewed: 20 September 2023
Nathan
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: 17 September 2023
Iain
SpainThere are no comments available for this review
Stayed in September 2023
Reviewed: 16 September 2023
Robert
United KingdomThere are no comments available for this review
Stayed in September 2023
Reviewed: 29 August 2023
Stephen
SpainThere are no comments available for this review
Stayed in August 2023
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