Urbanización Novo Sancti Petri, Novo Sancti Petri, 11130 Chiclana de la Frontera, Spain
#16 of 33 hotels in Chiclana de la Frontera
Guests' ChoiceBased on 251 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
9.2
Facilities
9.0
Staff
9.2
Value for money
8.4
Free WiFi
8.7
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End of dialog contentReviewed: 18 June 2024
William
GibraltarCar park is not free for guests
Lovely and clean room, pool area was perfect for kids. Excellent variety of food at the buffet.
Stayed in June 2024
Reviewed: 11 June 2024
Victoria
Spain-
Everything
Stayed in June 2024
Reviewed: 11 June 2024
Jorge
ArgentinaThat they charged separately the water you drink at dinner as well as the safe box in the room. Also the lack of a coffe machine in the room.
The staff, facilites and location are excellent.
Stayed in June 2024
Reviewed: 10 June 2024
Stephen
GibraltarAir conditioning wasn’t working properly it turned off during the night and was very hot.
Swimming pool area great Food Excellent.
Stayed in June 2024
Reviewed: 1 June 2024
Lucy
United KingdomThe beach is gorgeous and right in front of the hotel. It’s a shame that you have to pay extra for the sun beds (not many of them) on the beach. And I also found all the sun beds (around the pool too) to be a little uncomfortable. The pool was quite cold. Entertainment a little mediocre.
Very clean hotel. Excellent room cleaning staff who do an impeccable job. Same can be said for the rest of the hotel. The food is also brilliant (and I speak as someone with high food standards). Great size pool and lots to do at the hotel. Excellent sustainability standards throughout the hotel.
Stayed in June 2024
Reviewed: 31 May 2024
Rebeca
NetherlandsThe indoor swimming pool needs maintenance; with some tiles broken. Other than that, this place is amazing!
Everything was great! Staff, outdoor swimming pool, breakfast, dinner, facilities, entertainment! The chefs in the restaurant were amazing helping us with our kid with allergies! I'm very thankful!
Stayed in May 2024
Reviewed: 10 May 2024
Michael
GibraltarThere’s no door to the area that of the bathroom and toilet so if you get up at night you disturb your partner. It’s not the best of arrangements. Parking at the hotel cost €20 per day which is expensive considering that the hotel is quite expensive too.
Beautiful hotel by the beach with lots of facilities. We booked in an all inclusive basis and it was a good deal with good food and drinks included. Friendly helpful staff
Stayed in May 2024
Reviewed: 3 May 2024
Bob
GibraltarWith half board they charge €2.40 for 50cl of tap water at dinner. Indoor pool (spa) cost €20 entry - a bit overpriced plus the pool tiles felt slimey.
Excellent food selection and quality. Nice pools and very close to beach.
Stayed in April 2024
Reviewed: 2 May 2024
Rebecca
SpainNothing!
The location on the beach was beautiful, the room was comfortable modern and clean with a nice private terrace. The food was very nice, we had breakast and dinner included. What made the stay extra special was the amazing service. From checking in with the very helpful receptionist, to the serving staff in the restaurant, and infact any time we saw any of the staff we were always greeted with smiles. We had a wonderful lady called Inma who waited on us for breakfast and dinner. We were told about the delicious food by Pepe one of the great chefs and sampled one of the best mojitos I have ever had made by the brilliant Malero. The entertainment staff were also great and Luis especially made us feel very at home. We will definitely be back! Thank you all for an unforgettable few days!
Stayed in May 2024
Reviewed: 1 May 2024
Brian
GibraltarOnly one think the Air Con didn't seem to work in the room I had.
nice place off the jam packed normal hotels on the beach you had loads of room on the beach breakfast lunch and dinner were excellent with a wide range of food. All the staff always there to help in fact the staff at this hotel always had a smile. there are kids clubs too. Swimming pools were clean and activities during the day too
Stayed in April 2024
Reviewed: 26 April 2024
Joelarmad
SpainYou need to pay for tap water in the buffet restaurant
The hotel, the location, the staff, everything was really good.
Stayed in March 2024
Reviewed: 10 April 2024
Vitor
PortugalWhen I asked if I could charge the car for 10 minutes to be able to arrive to the next charging station they wanted to charge a full day of parking. The last lunch of all included must be taken one hour after you left the room and don’t let you use the free snacks in meanwhile.
The staff
Stayed in April 2024
Reviewed: 1 April 2024
Susan
IrelandThere was a charge to get into the indoor pool, 30 euro per person, which was very expensive for a family of four. My daughters were upset not to swim during their stay as the weather outside was awful.
The staff and the excellent choice of food. The room was huge and very comfortable. Bathroom was very nice. Pool table.
Stayed in March 2024
Reviewed: 14 March 2024
Cousillas
UruguayThe pool was closed and the weather was nice to have a swim
Stayed in March 2024
Reviewed: 15 February 2024
Dariusz
PolandNice service, varied breakfast, excellent surroundings.
Stayed in February 2024
Reviewed: 5 February 2024
Eligijus
LithuaniaAll in service- 50/50% service included, most of drings extra price, Spa extra price. Personal barely speaks english.
Super great place, sandy wide beach, big areas, huge hotel
Stayed in January 2024
Reviewed: 28 January 2024
Teresa
SpainIt was advertised as having a mini bar but there was only an empty fridge
Every thing was so clean, food was amazing.
Stayed in January 2024
Reviewed: 23 January 2024
Ruth
United KingdomNothing to dislike really. Not to keen on glass toilet doors even though they were opaque.
Everyone was very friendly , from the staff on reception to all the waiters and bar staff. Our room was quite big and very clean. Considering the size of the hotel, we thought the restaurant coped very well, making sure that food, which was plentiful and of good quality, was being replaced regularly. Plenty of car parking.
Stayed in December 2023
Reviewed: 7 January 2024
Jonathan
MaltaLet's say the food was very nice but last year it was even better ... At this time of the year there is no activity for less than 4 years old kids and the star camp is open very little hours with activities only for older children.
Everything ! Our 2nd time in this hotel and we will repeat again, the staff is just amazing, so friendly, polite and atentive, they make you feel like home !!! The family rooms are just so comfortable and spacious with kids, the views and sun orientation perfect and the surroundings so nice !!!
Stayed in January 2024
Reviewed: 7 January 2024
Romans
Germanyin Winter the time slots in the inside swimming pool is were limited for the families with kids. even for the teens
the location is absolutely gorgeous. we were the re for winter season, but even in December the proximity to the ocean and beach access is priceless
Stayed in December 2023
Reviewed: 31 December 2023
Denise
PortugalThe entertainment didn’t stay on long enough, got everyone dancing then just stopped, very disappointing. The chef served our grandson raw turkey Boxing Day evening, it was a good job our daughter noticed because he would have been very ill. She complained but didn’t get an apology.
A nice hotel ideal for walking on the beach, nice spa area but don’t go in the afternoon when children are allowed.
Stayed in December 2023
Reviewed: 28 December 2023
Michael
PortugalNothing.
Although it is quite a large hotel, there was never a problem getting a seat in the restaurant or bar area. Stayed over Christmas on AI. The staff were excellent, fantastic service in the restaurant and a wide choice of food, something to suit everyone. Rooms spotlessly clean and cleaned every day. Thank you for a wonderful stay.
Stayed in December 2023
Reviewed: 27 December 2023
Ernest
PortugalEverything was good.
Breakfast very good. Location needed more instructions how to get there
Stayed in December 2023
Reviewed: 16 December 2023
Paula
SpainDirect access to the lovely beach, the variety in the buffet, amazing sea view from the room
Stayed in November 2023
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