Upon arrival, the sheets of my bed had yellow stains. That shouldn't happen in a 4 stars hotel. The cleaning ladies were extremely kind, professional and helpful, and they changed the sheets - twice! Because the new ones had even more stains!! I know this is not their fault, and it's a shame - and unproductive - that they have to work in the same room twice. It's the hotel's responsibility to invest in new sheets and in more effective quality control (it also happens with the cleanliness of the glasses and cutleries at the restaurant, e.g: I had to go through at least 4 glasses before finding one in acceptable condition). The sofa in my bedroom also had stains (like most sofas in the lobby, not very inviting to sit on). Although I understand it's not possible to clean them between guests (otherwise the sofa would be wet), it's very unpleasant to find stains like that when entering a room - which was actually very clean otherwise. It would be great if the hotel management could do something about this (removable sofa covers?) because having stains on the bed and the sofa give a terrible impression and it's not very welcoming. To highlight again that the cleaning ladies were very attentive and they even covered with a sheet - in a very effective and neat way - the sofa so I could use it.

I enjoyed my stay at this hotel - especially the kindness of the staff (the cleaning staff were always particularly helpful and friendly) and the food at the buffet - which is one of the best ones I've seen in years - and I've stayed in many hotels! The hotel is beautiful (I can imagine how magnificent it might have been when they opened it, although sadly, it seems they're not investing enough resources to maintain it this way. I hope they start doing something to make a significant change because it would be a pity to let such a nice hotel slowly die down). The pool areas are lovely, and the beach is amazing. The evening entertainment is very enjoyable and the activities during the day are very fun. Thank you!

Stayed in September 2024

We could have used an extra pillow. The pillows were very flat. We didn't like how at breakfast and lunch we were able to have juice, water, anything. But at dinner we were made to purchase a small bottle of water that didn't fill our 3 glasses. Why not make water available? It comes filtered from the wall in the hallway. We were shocked that there were so many young kids. We were not traveling with kids and felt over-run. Maybe on website state....there are a lot of kids at this family friendly resort. When not traveling with kids, having screaming kids all over the place.....too much. Or have dinner kid free from 7:30 - 8:00pm, and definitely have an adult only pool.

Staff was very friendly and helpful. Cristina at the front desk was amazing! The food was good, great presentation. The room was very nice and housekeeping staff amazing

Stayed in September 2024

Restaurant Beach

Stayed in August 2024

The empty parking facility because the price is extortionate.

Beautiful and well kept.

Stayed in August 2024

The coffee and the orange juice.

Everything. The access to the beach, the cleanliness of the place and the friendliness of the staff.

Stayed in August 2024

The room was big, very clean and the area of the hotel where I slept was extremely quiet. Moreover, the staff was polite and friendly. Last but not least, the direct access to the beach La Barrosa was an added plus. I would also like to mention the wide range of food available at the buffet: It was beyond my expectation.

Stayed in August 2024

- on site parking is incredibly expensive - minor issue but glasses were not cleaned properly. Had to pick up 5 or 6 every time before finding one that was relatively clean.

- high standard of food and lots of choice - friendly staff - Good level of entertainment and activities for kids and adults - easy access to good beach

Stayed in July 2024

The only downside was the parking other than that this hotel is perfect in every way

Stayed in July 2024

Good facilities good food

Stayed in July 2024

La restauracion excelente

Stayed in July 2024

Too expensive

The cleanliness

Stayed in July 2024

Deserts were just average, while the rest of food was excellent. A pity some icecreams, sandwiches and sweets around were not included in the "all inclusive" scheme. Can you believe it?

Food quality, quantity and variety of choices was awesome! But desserts were just ok. Not bad either, but mostly average.

Stayed in June 2024

AC in the room did not work properly. And it was surprising to see that some sandwiches/desserts were not included in the all inclusive plan

The staff could not be better!!! Activities were also awesome and very often!!! We'll be back!!

Stayed in July 2024

Car park is not free for guests

Lovely and clean room, pool area was perfect for kids. Excellent variety of food at the buffet.

Stayed in June 2024

-

Everything

Stayed in June 2024

That they charged separately the water you drink at dinner as well as the safe box in the room. Also the lack of a coffe machine in the room.

The staff, facilites and location are excellent.

Stayed in June 2024

Air conditioning wasn’t working properly it turned off during the night and was very hot.

Swimming pool area great Food Excellent.

Stayed in June 2024

The beach is gorgeous and right in front of the hotel. It’s a shame that you have to pay extra for the sun beds (not many of them) on the beach. And I also found all the sun beds (around the pool too) to be a little uncomfortable. The pool was quite cold. Entertainment a little mediocre.

Very clean hotel. Excellent room cleaning staff who do an impeccable job. Same can be said for the rest of the hotel. The food is also brilliant (and I speak as someone with high food standards). Great size pool and lots to do at the hotel. Excellent sustainability standards throughout the hotel.

Stayed in June 2024

The indoor swimming pool needs maintenance; with some tiles broken. Other than that, this place is amazing!

Everything was great! Staff, outdoor swimming pool, breakfast, dinner, facilities, entertainment! The chefs in the restaurant were amazing helping us with our kid with allergies! I'm very thankful!

Stayed in May 2024

There’s no door to the area that of the bathroom and toilet so if you get up at night you disturb your partner. It’s not the best of arrangements. Parking at the hotel cost €20 per day which is expensive considering that the hotel is quite expensive too.

Beautiful hotel by the beach with lots of facilities. We booked in an all inclusive basis and it was a good deal with good food and drinks included. Friendly helpful staff

Stayed in May 2024

With half board they charge €2.40 for 50cl of tap water at dinner. Indoor pool (spa) cost €20 entry - a bit overpriced plus the pool tiles felt slimey.

Excellent food selection and quality. Nice pools and very close to beach.

Stayed in April 2024

Nothing!

The location on the beach was beautiful, the room was comfortable modern and clean with a nice private terrace. The food was very nice, we had breakast and dinner included. What made the stay extra special was the amazing service. From checking in with the very helpful receptionist, to the serving staff in the restaurant, and infact any time we saw any of the staff we were always greeted with smiles. We had a wonderful lady called Inma who waited on us for breakfast and dinner. We were told about the delicious food by Pepe one of the great chefs and sampled one of the best mojitos I have ever had made by the brilliant Malero. The entertainment staff were also great and Luis especially made us feel very at home. We will definitely be back! Thank you all for an unforgettable few days!

Stayed in May 2024

Only one think the Air Con didn't seem to work in the room I had.

nice place off the jam packed normal hotels on the beach you had loads of room on the beach breakfast lunch and dinner were excellent with a wide range of food. All the staff always there to help in fact the staff at this hotel always had a smile. there are kids clubs too. Swimming pools were clean and activities during the day too

Stayed in April 2024

You need to pay for tap water in the buffet restaurant

The hotel, the location, the staff, everything was really good.

Stayed in March 2024