Swimming pool closed at 17.30

Stayed in April 2024

Breakfast a little expensive for what it was. Maybe inclusive reservation next time.

Fabulous location for a winter get away. Beautiful botanical gardens. Good size room Plenty of parking spaces Nice size pool & sauna ... which we will try next time.

Stayed in February 2024

There's nothing in waking distance, breakfast was not included (my fault for not checking but for the price i expected). You can hear everything happening in the other rooms

Spacious room, nice balcony, views from the hotel Are nice (depends where your room is facing) Garden was beautiful and airport is a short drive away

Stayed in January 2024

On our second night, the restaurant was very short-staffed and there was no sign of management to deal with the situation. The two servers were run off their feet.

An old-fashioned ambiance and a beautiful botanical garden and grounds. Very helpful front desk staff. Good quality food at dinner time.

Stayed in December 2023

Second night there was water dripping from the ceiling in the bathroom. We had to put towels on the floor to absorb the water drops.

Beautiful gardens, restaurant/bar, gym/pool access, great views

Stayed in December 2023

We would have liked more choice on the menu for vegetarians. For example, on the dinner menu the only choice for vegetarians throughout our five night stay was vegetable lasagne. That was also on the lunch menu. If there had been more choice we would not have had to go out for dinner most evenings.

Nice hotel and room, great view out over lovely hotel gardens and the sea, room had enclosed terrace. Helpful and friendly staff

Stayed in November 2023

The bed is tiny despite the huge room. The pool could use more shades area, and the gym is very poor; in a basement with no windows and old machinery. The restaurant and bar are ridiculously overpriced - 6 euros for beer when everywhere else on the island is 1.5-2 euros. We had a very disappointing salad and veggie burger at the bar and a slightly less disappointing dinner, but still small portions and not particularly tasty for the price.

Beautiful building with wide open spaces and a spectacular view down the hill and out to sea. Staff were all extremely friendly, especially the hardworking restaurant/bar team who are shockingly on shift from early breakfast to late night dinner. Booked the most basic room category and it was huge, with some nice antique furniture. Pool is very nice. The parador is a 10 minute drive uphill, so you do need a car but the are nice hikes that can be reached straight out the back door. Breakfast was very good.

Stayed in August 2023

some fixtures a bit jaded

nice room with sea view, comfortable bed, beautiful extensive gardens

Stayed in March 2023

Nex time I will make sure to have a room at the front building, because the wiew is at its best there. I also had some very noisy neighbours, taking in telephones on the veranda an had loud guests in their room til latter midnight. This can happen everywhere, but tired from a long journey I fell asleep without complaining. The wiew of the moon and the stars as well as the beautiful architecture of this paradore made me feel very grateful

I particularly liked the sunrise, the morning walk in the magic garden, the breakfast served on the veranda and the magnificent helpful and kind staff. This made may first night on the island perfect. Just a short drive up from the airport. Next time I will certainly stay longer as it is just a short drive down to a beautiful beach.

Stayed in March 2023

Difficult to get served in the bar. food the first night was excellent but not good the second night. Bad smell on our floor, possibly rodents, definitely in evidence

rooms were good but would have liked a kettle/coffee machine. Hotel lacking in character although good views

Stayed in February 2023

A bit dated, especially the restaurant. Staff are not in anyway trained to help guests with tourism activities. Needs to compensate for it’s inconvenient location. .

Very comfortable spacious inoffensive hotel. Interesting large garden.

Stayed in January 2023

Overall the hotel needs some upgrade or pizzazz. We could also hear the people next door.

Nice location with great views of the town and mountains. The staff is very nice and helpful.

Stayed in January 2023

The room decoration was good but detailed maintenance was lacking eg. our balcony door jammed, the wardrobe door couldn’t be properly closed, a handle on another door was missing, one of the lampshades was stuck together with tape, the bedroom doorframe was coming away from the wall and when we reported that the safe wasn’t working nothing was done. The food in the restaurant was good but the menu never changed. Bar prices were extremely expensive eg. €10.00 for a simple toasted sandwich.

A quiet hotel just outside Santa Cruz with beautiful views.

Stayed in October 2022

Swimming pool was not operational during my stay. Coffee was poor quality at breakfast.

Nice room with comfortable bed and great views. Beautiful garden.

Stayed in June 2022

I requested an iron twice to iron a shirt for a meeting and it wasn’t delivered to my room. The bar staff appeared quite inexperienced also.

beautiful building and lovely rooms

Stayed in June 2022

That the pool was closed for renovations and that we weren't aware of that until AFTER we booked

Although we had a standard room, it was really large with a beautiful wooden floor. Our waiter for dinner_ I think his name was Miguel_ was very professional and helpful making suggestions re our choices. His English was excellent . The food was also excellent

Stayed in March 2022

breakfast could be better. more variety

location, staff and decoration

Stayed in November 2021

It was a charming place, full of character. Everybody was nice and the prices were below average.

Stayed in September 2021

I used the sauna and had to switch it on myself which meant 30 minutes waiting til it got hot

Large rooms, nice bathrooms good breakfast

Stayed in August 2021

The swimming pool was open to fewer hours, only 14-18 hours

Stayed in June 2021

A truly exceptional hotel. Wonderful location, in a park+botanical garden, beautiful views of the coastline, with the capital city in the distance. Very well furnished, spacious rooms, spotlessly clean. Overall, great architecture. Superb breakfast. Plenty of choices, options - hot and cold items. Above all, helpful staff. In the reception - Diego clearly stands out. Very knowlegable, charming, always ready to provide advice. Highly recommended. Thank you.

Stayed in May 2024

They took 71 Euro for small laundry... (About 2kg). Without even warning about their absurd pricing. Anything good that we can tell about the place disappears in the face of this disgrace. Real pitty

Stayed in May 2024

At this price I would have expected bathrobes to be provided. The 25 euro charge for their agreement to allow us to check out two hours late seems a lot

The beautiful botanic garden was a surprise and a real treat. The room and public spaces in the hotel were very nice. Services and food in the restaurant were good.

Stayed in March 2024

Expensive breakfast- 20€ per person

Great hotel 👌🏼

Stayed in March 2024