VIA JARDIN S/N, 07740 Arenal d'en Castell, Spain
#6 of 56 hotels in Arenal d'en Castell
Guests' ChoiceBased on 261 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
8.8
Facilities
9.0
Staff
9.4
Value for money
8.3
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Alenka
SloveniaExcellent service.
Stayed in September 2024
Reviewed: 17 September 2024
Sevil
United KingdomEven though lots of food options, it wasn’t so tasty food unfortunately Near by beach is not so good therefore you might need a car go to nice beaches which on the other side of island like (30-40 min drive)
Very friendly and attentive staff , super clean, jacuzzi terrace room very nice option Nice big swimming pool
Stayed in September 2024
Reviewed: 16 September 2024
María
SpainExcelente hotel, totalmente recomendable. Trato exquisito.
Stayed in September 2024
Reviewed: 13 September 2024
Mizuki
Japan-Close by the beach but the hotel is on top of a hill -Buffet variety might be boring if you stay long -Pool is okay, not that good as in the pictures
-Very clean and seems new -Nice beach view -Good quality buffet -Close by the bus stop to city -Cheap drop-off bus service to the airport (no pick up)
Stayed in September 2024
Reviewed: 12 September 2024
Beth
United KingdomWould’ve been nice to have an a la carte dining option. But for the price I think it was great value for money.
Peaceful, great views, modern, lots of comfortable spots to hang out.
Stayed in September 2024
Reviewed: 1 September 2024
Lorena
FranceThe breakfast buffet, the adults pool and the staff!
Stayed in August 2024
Reviewed: 20 August 2024
Mikel
SpainAscensor
Buffet, vistas, terraza
Stayed in August 2024
Reviewed: 19 July 2024
Cameron
AustraliaThe only thing I didn’t enjoy which is purely reflective of luck with the room and I’m sure this could’ve easily been rectified had I asked, was that the shower-head didn’t work and we had to use the other component of the shower which created a lot of spillage over the floor
Soooo amazing! I cannot recommend this place enough. Such kind staff and such a lovely vibe here. the hotel is so beautiful and picturesque. love the family element as well and the activities they put on for the kids - it really lifts the atmosphere. such beautiful views of the beach & so close.
Stayed in July 2024
Reviewed: 16 July 2024
Luca
ItalySome small details, like the handle of the bathroom door not working properly.
The position is very good, in a nice area with a wonderful beach and Cristal clear water. The hotel is new with nice facilities; the food is very good, at breakfast you can choose everything you want; the room is clean.
Stayed in July 2024
Reviewed: 15 July 2024
Alina
UkraineThere is a small nuance regarding cleaning, you could have done better. I won’t go into details, but towels were changed regularly and bed linen was changed without even a reminder.
Nice hotel, delicious food and drinks, quite a large selection. We enjoyed our stay at this all inclusive hotel. Wonderful service.
Stayed in July 2024
Reviewed: 6 July 2024
Colin
United KingdomWell.run modern hotel in pleasant small resort.
Stayed in July 2024
Reviewed: 4 July 2024
Katie
United KingdomAll the staff were so friendly and helpful. Loads of food available for breakfast, lunch, and dinner, plus drinks poolside. Planned activities were also very fun!
Stayed in July 2024
Reviewed: 4 July 2024
Patrik
SloveniaNothing!
Everything!
Stayed in June 2024
Reviewed: 2 July 2024
Emily
United KingdomThe only thing I was change is the location but that is only personal preference as I like to be active and once you had done the walk once there were no other options. Very minimal restaurants or shops within walking distance but again person preference. Very close to the beach and one supermarket and a few restaurants very nearby.
The thing that stood out the most at the hotel was the attentiveness of the staff. Nothing was too much trouble, they were all so polite and provided such a high level of hospitality. The facilities, the cleanliness, the furnishings, aesthetics, food and drink. Everything was excellent!
Stayed in July 2024
Reviewed: 30 June 2024
Talia
United KingdomActivities and music start at the pool from 12, music is very loud and not relaxing. So loud that we couldn’t stay comfortably by the pool so opted for the beach instead. Rooms could have been a little cleaner each day.
Super close to a lovely beach, local supermarket also nearby. Comfortable hotel and good location.
Stayed in June 2024
Reviewed: 30 June 2024
Simone
United KingdomAverage food, not much variety either.
Friendly staff, always available to help. Close to the beach with free parking around (no need to pay the 8€ a day for private). Spacious outside pool area.
Stayed in June 2024
Reviewed: 29 May 2024
Karen
FranceNothing
The hotel was exceptionally clean , rooms very modern and bed extremely comfortable. It’s a small walk from a beautiful beach with crystal clear blue water. There are a lot of steps down too beach but the hotel provides a free bus . Food was excellent , and any special diets catered for on request . Staff were fantastic , always cheerful , helpful . Would recommend visiting Fornells a lovely harbour , with nice shops , restaurants etc . Bus from near the hotel ., staff provided times etc
Stayed in May 2024
Reviewed: 20 May 2024
Debra
United KingdomSadly the hotel was on a steep hill and I struggle with my mobility so getting out and about was difficult
I cannot praise the staff and this hotel enough,the food was excellent with an amazing variety,the whole place was spotlessly clean and the pool area beautiful,we had a wonderful stay
Stayed in May 2024
Reviewed: 18 May 2024
Janet
United KingdomEveryone was very friendly. I arrived just before the Restaurant closed for dinner and Pablo took me straight up without having to check in first. Restaurant and bar staff lovely too - Ruben. Great location. Lovely room. Just a one night stay but would book longer next time.
Stayed in May 2024
Reviewed: 11 May 2024
Carolina
United KingdomBuffett was very repetitive and pool area needs some natural shade
Was nice and clean
Stayed in May 2024
Reviewed: 4 December 2023
Victor
CanadaGreat staff and great view
Stayed in October 2023
Reviewed: 17 November 2023
Christine
United KingdomNothing
Nice atmosphere
Stayed in October 2023
Reviewed: 26 October 2023
Emily
United KingdomThe food for breakfast was poor, it was cold.
Clean lovely décor, spacious hotel. The pool was lovely but freezing.
Stayed in October 2023
Reviewed: 25 October 2023
Francesca
United KingdomLocation - not a lot there apart from the beach although beach is stunning. Got the bus to Mahon which was very easy. Air con in room was a bit inconsistent. The airport transfer/beach shuttle bus has a baby seat to be used that looks older than I am which I was surprised by.. spending €150 on a new one would make such a difference. It will never be money wasted to show you care about the safety of your guests babies.
Staff were so friendly, animation team were lovely, restaurant staff were great. Food was delicious and varied. Clean and well finished hotel. Kids club was great for all ages.
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content