Hotel met our expectations, , definitely is 4 stars hotel. Stuff & service which they provided I would say even for 5 stars.

Stayed in May 2022

hôtel calme ,repas correct

Stayed in May 2022

nada

todo en general

Stayed in September 2021

One of our beds had the strings already very on the verge of the mattress, and there were no extra pillows/blankets.

The location, the staff!!! People here are so incredibly nice. Waiters knew our name bay the 2nd day and were always helpful and simply charming. Just a quick walk from many nice restaurants and beaches.

Stayed in October 2021

Pool bar is terrible. We ordered nachos and hamburger, both tasted very very bad. Pillows are extremely thin

The animator Lucas was great especially with the kids. Hotel was clean, very suitable for kids. Open buffet was good, not a lot of choices but the ones they served were tasty

Stayed in September 2021

Nothing

All great but particularly, the food was excellent and the staff were very friendly and happy to help.

Stayed in August 2021

-

It was an amazing accommodation paired with excellent staff. Super helpful, good hygiene and every day they have a different animation. There are enough activities to keep children entertained for hours! A big big thank you to especially the men at the reception for going above and beyond for their guests!

Stayed in August 2021

Everything it’s ok, parking is so important and pleasant!

Stayed in July 2021

Loud music outside our room from the outdoor hotel singer until midnight!!!

Comfortable large bed. Lovely choice of food at breakfast and dinner. Rooms cleaned daily. Although pool was small, it never got crowded and we even had it to ourselves one day!

Stayed in July 2021

Extremely poor wifi. It wasn't working at all in the hotel, we had to use mobile internet all the time. One day there was no mini disco despite the announcement on the poster, the kids were disappointed

Stayed in July 2021

Noisy rooms, poorly (noise) insulated. Largely catering to package holiday makers.

Friendly helpful staff. Good general selection on the breakfast buffet. Room was a good size.

Stayed in June 2024

I've had issues with the customer service, I've sent them multiple emails about my stay and an inquiry about a possible partial refund, but haven't received any answer. The AC didn't work in the room so it was very hot and we needed to sleep with the balcony door open and I was informed of a discount beforehand that I never got.

It was in a very good location next to the train station, there were many restaurants and stores nearby as well. The room was cleaned regularly too.

Stayed in May 2024

Indoor pool - additionally paid, too much chloride and bad ventilation, my eyes hurt, and after 30 minutes, I and my daughter started to cough Evening animation for kids (mni disco) was way too late for little ones. There was a coffee machine in our room, but no coffee or tea to use with it

location - at the end of Santa Susana, close to the beach and train station cleanness - room after renovation comfy bed delicious food - each day different dishes (around 50 choices)

Stayed in May 2024

Decor needs an upgrade, paying extra for the lock for the safe in the room was something I had never seen, only one pool which is not that big is not enough for the amount of guests.

Food was excellent, and very good variety. Staff all so nice. Entertainment team good too.

Stayed in August 2023

It is apparently not allowed to bring to your room anyone who is not a paying guest of the hotel, not even for short amount of time. Reception staff would check who comes in and out against the names registered in the room, also not in a particularly friendly way. I have never seen this in any other hotel in my life. The food at the buffet had very limited vegetarian/vegan options. Plus it would have been helpful to have tags describing what each dish was, so that we didn't have to ask the staff each time if it contained meat or not.

Room was spacious and big, with a nice big terrace. With the terrace door closed, we almost couldn't hear the music from the pool, which was very good. Powerful and hot water stream from the shower.

Stayed in July 2023

nothing like the pictures or description

nothing like the pictures or description

Stayed in June 2023

Air conditioner does not cool in the room!!! Bad internet connection in the room. Narrow and uncomfortable bed. No response from reception… Excellent breakfast.

Air conditioner does not cool in the room!!! Bad internet connection in the room. Narrow and uncomfortable bed. No response from reception… Excellent breakfast.

Stayed in June 2023

nothing everything was 6stars hotel that’s how good it was

everything staff in the hotel

Stayed in June 2023

WIFI was very bad

Very clean and nice rooms. Friendly staff.

Stayed in June 2023

Hotel old style, so strong and not comfortable bed, no duvet. Not working WiFi. No drink bottle water in room.

Good location. Testy food in buffet.

Stayed in November 2022

The room.

The staff and food

Stayed in July 2022

ok

ok

Stayed in June 2022

Beds are low quality and hard, had back ache after two nights, asked for another bed but said they were all the same and no solution offered. Also they charge to reserve sunbeds, meaning nearly all the best ones are reserved even if you arrive with your kids at 9am. They say money goes to charity but this wasn't mentioned when I booked and spoiled the holiday along with the beds. Also when leaving hotel we were not asked how our stay was, I assume they dont care. Disappointing

Childrens entertainment was good, food good, pool area was nice.

Stayed in July 2022

Wifi was 2/10

Everything except the wifi.

Stayed in May 2022