It did not have any character in the property Staff had no understanding nor English.

Clean and great breakfast

Stayed in May 2024

I paid for 4 breakfasts but was only able to have 3 as my departure was before breakfast was served. This information was not on either booking.com’ site or the hotel’s site. Reception staff were asked for a refund or if they would supply an alter such as coffee and bread. This was not offered. The breakfast itself was poor, rooms basic .

Location was good but would not describe this as a 4 star hotel.

Stayed in April 2024

Restaurant was only open Fri & Sat. There was no bar. The underground parking was extremely tight

Nice room. The bed was huge and very comfortable. Huge bathroom with great shower

Stayed in April 2024

So many things.. be tu overpriced for the offer they got.

My partner joined me two days after. Upon his arrival he provided my full name (booking name) and room number however the reception did not helped him to check in and asked him to leave the premises. He had to call me, I was sleeping so he stayed out at 2am freezing till I woke up and went down to short the sittuation. The parking is so overpriced for the difficulty we had to move the car in it as it was very thin. And literally behind it there is a public one with 1/3 of the price per day than the hotel. I am very disappointed with this Hotel. Towels were offered to be replaced the evening before my departure. Very small buffet for breakfast offered. Couple pastries, tuna and cheeses and pork everywhere. As Muslim, nothing was offered instead so my breakfasts were fruit and cheese with coffee.

Stayed in March 2024

Breakfast staff were very unfriendly

The room was large, very clean and beautiful bathroom

Stayed in February 2024

Parking garage cost €13 per day and very awkward. Only Spanish channels on tv. Weak wifi.

Position close to old town. Comfy bed, good bathroom.

Stayed in February 2024

Organization of breakfast, not up to level. Staff were not able to keep up.

Location and room.

Stayed in December 2023

The breakfast was terrible. The fried eggs were stale, the fruit was stale and some of the yoghurt pots had expired. I was very disappointed with the breakfast, both by the quality and the lack of variety. I had to eat toast, yoghurt and granola every single day of my trip. Also, to make the stay better, I think the hotel should look at partnering with tourist companies to ensure that visitors can easily book excursions.

The hotel is in a great location - it was easy for me to walk around and get to the shops and restaurants. The room was nice and clean, and the staff members were lovely, particularly the front of desk staff members and the cleaners.

Stayed in October 2023

Very difficult getting in & out of the underground car park, even in a mid size car Mk8 VW Golf. Also the day we arrived No Cafe, No Bar, No Restaurant. That evening was monsoon weather, so had to eat snacks in our room. The following night we enjoyed a very good meal in the hotel restaurant.

Location close to the old walled city.

Stayed in October 2023

Could not get any food or even a drink. No facilities for a tea or coffee or beer, no drink machine.

Nice room, clean and welcoming.

Stayed in October 2023

There wasn't a very good spread for breakfast, in fact on the first day my yoghurt had past it's use by date (28/09, and we were there from the 12/10 - 14/10) and was off. For an apparent 4* hotel I was quite suprised that the only drinks in the mini bar were water, we didn't even have a kettle, no teas/coffee's etc. Not sure if there is a drainage problem but in my room there was a horrible smell coming from the toilets - from the moment we got there, as we were only staying for 3 days we didn't report it and just left the windows open most of the time.

The bed was nice. The room was a nice size. The staff were very nice, polite and helpful aswell.

Stayed in October 2023

The hotel's poor soundproofing allows corridor noise to disrupt your peace. Conversations and footsteps from other guests are distressingly audible, making for an uncomfortable stay mainly during nighttime.

Very good location, staff were helpful and professional. Spotless cleanness.

Stayed in October 2023

Staff not that helpful, WiFi… terrible and restaurant closed due to it being run by a separate company. This is not mentioned on Booking.com!! Breakfast not brilliant therefore avoid due to cost incurred.

Parking available but at a cost

Stayed in October 2023

No kettle in room. Actually NO accessories in the room including facial tissues, shower cap, nil. No standard personal accessories that hotels of this standard provide.

Clean, comfortable bed, electric shutters kept out the light. Quiet. Breakfast good; not a good choice of cereals. Staff helpful. Garage ok but have to be careful moving around. Close to the old city.

Stayed in September 2023

No gym facilities

The staff were very friendly and tried to help me with various requests

Stayed in September 2023

price quality of the hotel, the hotel is good but not for that price

excellent location, you can visit the city without needing a car

Stayed in August 2023

The view is horrible. Far from the historic center. The breakfast is really poor. This hotel is more a 3 stars than a 4.

Rooms are pretty big and They have a car park.

Stayed in August 2023

Breakfast service!

It’s a great hotel, excellent location and parking. Nice rooms, nice reception staff……apart from breakfast………disinterested staff,tables not cleared, buffet not replenished. It’s just so bad we would not return for this reason.

Stayed in July 2023

We’ve stayed here twice now and the rooms do not have very good air con. The breakfast was not good the first time but we thought maybe this was a blip! This time it was awful…..rock hard fried eggs, uncleared tables, food not refreshed or topped up. Breakfast staff not very interested or very visible. Requested fresh eggs and two were cooked but the rock hard eggs were not removed from the buffet……not very clean surrounding at breakfast.

Location and parking are excellent. Reception staff are very friendly and helpful.

Stayed in June 2023

No drinking water in the room, the air-conditioning didn’t work. It was hot in the room. The room was loud - near the street. When I came for the breakfast (one hour before the end) there was lack of juice or scrambled eggs etc. and the staff didn’t bring new ones.

Very good location, close to the city center

Stayed in June 2023

The room was in the eaves, massive amount of space unusable and looked odd. No English speaking tv channels.

clean and well positioned near all the historic monuments. Breakfast very minimal, had to ask for cows milk as only almond, soy displayed. 2 cereals and lots of cake but no eggs.

Stayed in January 2023

breakfast very bad , room very hot like 35°c no food , all tables occupied with dirty dishes

confort and location

Stayed in January 2023

I was in a loft room-Room 309 next to the lift and the ceiling wall by the right side of the bed was too low, I actually hit my head twice-this room is not for anyone over 5 feet plus tall, I was very irritated by it. The breakfast was also a bit bland, there wasn't a lot of choice, the only type of egg on offer was sunny side up- not everyone like their eggs like this!

The room was clean and the bed had clean sheets and was comfortable

Stayed in October 2022

loud noises from behind the wall (some pipes), directly on street

clean room, good location but a little outside the old town

Stayed in October 2022

Whilst the room was a reasonable size it was basically furnished and could be made more comfortable with a couple of easy chairs or a small sofa. The assortment range for the buffet breakfast was typical of similar hotels, but the fresh fruit offered was generally under ripe and not very tasty.

Room was on the third floor and was a good size and clean. The bathroom was also a good size, modern with an excellent walk-in shower. Location was good with a 15-minute walk into Toledo's historic centre, although visitors should be aware of there are some short, steep ascents. Secure underground parking available at reasonable cost.

Stayed in September 2022