The location of this hotel is a winner!! We took one bus from the airport that dropped us off within 5 minutes walking distance. It is located just 1-2 blocks off of the main Gran Via street. It's easily accessible to major attractions and public transportation yet it's on a quiet enough street with a few restaurants, a grocery store, and a pharmacy close by. For our three nights, the room was a good size, the bed was comfortable, it included a mini fridge, adequate outlets, and the bathroom was the biggest we had in our 3 weeks of travel. The AC was not very cool, barely sufficient in the warm temperatures. The warm breakfast was not outstanding, but good. Breakfast would be worth the cost when included in the room reservation. Both Paco and Sergio were helpful in answering questions or in making suggestions. We would highly recommend this hotel to anyone and would happily stay there again.

Stayed in August 2023

Breakfast

Location and friendliness

Stayed in August 2023

Air conditioning was blowing straight at the bed, which made it impossible to use at tight. In Madrid AC is essential. The green light at the exit of the room was so bright that one could not sleep. This hotel is good for 3 stars. But four is definitely too much.

Lage

Stayed in August 2023

A bit old but it's alright 😀

Great Location, good money for value

Stayed in July 2023

The room smelled bad, like dirty bathroom

Staff was the best

Stayed in July 2023

wi-fi connection was horrible. really bad. Safe didn't work as well.

very well located.

Stayed in July 2023

The hotel is in the most perfect location. Lots of shops, restaurants for locals and tourists in the area and is only a block away from Gran Via, El Corte Ingles, the Opera. It's about a 15 minute walk to Salamanca, Plaza Mayor, Prado.

Stayed in April 2023

I

Location

Stayed in July 2023

AC not good, and the fact that it said we get a balcony, but we did not.

Location! Perfectly located close to everything in Chueca and Grand Via

Stayed in July 2023

the only inconvenience was that the air conditioning stopped working for no apparent reason when we came back from dinner. We were too tired to try and get it sorted, and managed an OK night's sleep.

The location is fabulous, and the room was spacious and well maintained, especially the bathroom. The staff we met were friendly. We had a street-facing first floor room, so worried it might be noisy but we didn't notice anything with the window closed.

Stayed in July 2023

Maybe the aircon can be a little stronger

The location, facilities and staff

Stayed in July 2023

1. The hotel is in the middle of an area with a few bars and it is very noisy when the windows are open. It was especially noisy because of gay parades and gatherings on the street where the hotel is. (Last week of June is a gay week) 2. There is not one tv channel in English in the hotel. Very frustrating. The front desk person suggested that I use my own internet. Strange. 3. There is no floor length mirror in the room. 4. The beds are way too soft. 5. The hand soap was not replaced often. 6. The hotel is overpriced.

The room was big in a very central location.

Stayed in July 2023

I loved the location! It was the perfect spot to start each morning because it was right in the center by Puerto del Sol, Plaza Mayor, and C/ Preciados. It was also a nice walk to Retiro and Atocha.

Stayed in June 2023

We were’nt informed it was situated in a gay area and it was Pride Week!

Very large bedroom with very comfortable twin beds.

Stayed in June 2023

The warm welcome....Olga was especially charming!

Stayed in June 2023

Nothing

Location

Stayed in May 2023

Correct

Stayed in May 2023

The location was very good for transport and getting around the city breakfast was spott on not to much but enough cannot fault anything

Stayed in June 2023

The attention of all the staff was excellent and they facilitated all the requests we made...Thank you!!

Stayed in June 2023

Our room was a bit smaller than I’d expected and the bed was a true double so on the small side for me and my much taller partner. With that said, that’s generally to be expected and I was not surprised at all. Some light maintenance needed—the window latch was not attached properly and the ceiling vent for the A/C fell down while we were out during the day, exposing the air duct; they were to fix the following day, after we had checked out. Finally, it’s not super convenient for public transportation as the nearest Metro stop is a bit of a walk.

Fantastic location—lots of “must see” places within walking distance. The staff was extremely helpful and kind; we especially appreciated the main server in the restaurant who welcomed us to breakfast each morning. Additionally, the desk staff were lovely and helped accommodate all of our extra asks (like purchasing extra water, needing forks, etc). Would definitely consider staying here again.

Stayed in June 2023

Mattresses are too old, gave us back aches. Did not clean the room floor for 3 days.

Location was very good. Room was small, but manageable for a couple. Bed was aweful, as the mattresses were worn out & we both ended up having back aches.

Stayed in June 2023

high rate for a Saturday stay issues with room 401 wiring. plugged in phone and they were charging and in morning were totally discharged. had to wait 2 more hours in the morning to charge up. happened twice. second night made sure it was charging after turning off light. worked the second night. third night totally discharged phones again we were pick pocketed / backpacked right out side of the hotel by two men pretending to be tourists. be careful. they unzipped our backpack. only had toilet paper in there so no $ loss

location good try the tiger bar a few doors down from the hotel. if you buy a drink they give you free tapas. not the best but best price.

Stayed in June 2023

An air vent in the bathroom is a must!!

Location was excellent,very good value for money and charming staff

Stayed in June 2023

Shutters and windows were hard to open and noisy. The air conditioning came on at 02:30 hours every morning even when switched off

Excellent location. Friendly helpful staff

Stayed in June 2023

All good. Maybe just explaining the breakfast ordering procedure better.

Clean and Nice Hotel close to the city centre. Plenty of places nearby including grocery stores. All good.

Stayed in May 2023