Reviews of Hotel Lava Beach 5 stars
Calle Marte, 35510 Puerto del Carmen, Spain
#68 of 980 hotels in Puerto del Carmen
Guests' ChoiceReview score
Based on 504 hotel reviews
9.2Score breakdown
-
Cleanliness
9.7
-
Comfort
9.7
-
Location
9.3
-
Facilities
9.5
-
Staff
9.6
-
Value for money
8.7
-
Free WiFi
8.2
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 11 May 2025
Joanne
Ireland5 reviews8.0“I will be back! I that is the best compliment I can give to sum up my stay ☺️”- • Leisure trip
- • People with friends
- • Double Room Spa Access included
- • Stayed 6 nights
- • Submitted via mobile
I can’t say there was anything I disliked, it was truly a lovely experience.
The staff, the atmosphere, the facilities were all excellent. I didn’t expect there to be daily classes for yoga, Pilates, stretching as well as aerial yoga to choose from! It felt like a retreat in the nicest most relaxing way.
Stayed in April 2025
-
Reviewed: 9 May 2025
Diana
Mexico22 reviews1 helpful vote9.0“Nice”- • Leisure trip
- • Couple
- • Double Room Spa Access included
- • Stayed 3 nights
- • Submitted via mobile
Not a lot to do around ( restaurants, bars)
The hotel is beautiful and breakfast was really good
Stayed in May 2025
-
Reviewed: 30 April 2025
Glen
United Kingdom2 reviews10“A quick break away that was as always fabulous”- • Leisure trip
- • Couple
- • Premium Double Room Sea View Spa Access included
- • Stayed 4 nights
- • Submitted via mobile
Nothing
Spotlessly clean
Stayed in April 2025
-
Reviewed: 22 April 2025
Prisca
Switzerland6 reviews1 helpful vote9.0“I’ll probably go back again.”- • Leisure trip
- • Family with young children
- • Double Room Sea View Spa Access included
- • Stayed 9 nights
- • Submitted via mobile
The gym opens at 8am only. It would be nicer if it opened at 6 or 7am.
Very clean, great big balcony, nice view, friendly staff.
Stayed in April 2025
-
Reviewed: 22 April 2025
Steven
United Kingdom9 reviews1 helpful vote9.0“Lava Beach never fails to impress.”- • Leisure trip
- • Couple
- • Double Room Spa Access included
- • Stayed 4 nights
- • Submitted via mobile
I’m pretty certain our first stay the hotel was adult only. This visit there were quite a number of families with children. This wasn’t an inconvenience and hasn’t changed our opinion of the hotel. We upgraded to a premium plus room and was a little disappointed to find out there was some quite noisy maintenance work being undertaken in the adjoining room. This was only for approximately 2hours on our third day
This was our third stay at Lava Beach, so we knew what to expect. The hotel is meticulously clean and maintained, the staff are very polite and friendly. The rooms are well appointed and very comfortable.
Stayed in April 2025
-
Reviewed: 4 April 2025
Maurice
United Kingdom2 reviews9.0“Great choice with wonderful staff.”- • Leisure trip
- • Couple
- • Double Room Spa Access included
- • Stayed 3 nights
The staff were super friendly and efficient. Great breakfast buffet
Stayed in April 2025
-
Reviewed: 2 April 2025
Valerie
Ireland1 review10“My stay was fabulous 👌”- • Leisure trip
- • Couple
- • Double Room Spa Access included
- • Stayed 7 nights
- • Submitted via mobile
Closed the back gate a little too early, the walk to main entrance is not lit up very well
The breakfast was very good
Stayed in March 2025
-
Reviewed: 10 March 2025
Sinead
Ireland4 reviews8.0“Great friend trip”- • Leisure trip
- • People with friends
- • Double Room Spa Access included
- • Stayed 3 nights
- • Submitted via mobile
A watch out for elderly, it is a bath/shower, must get out at the end of the bath, there is a handrail behind on the wall but could be challenging where mobility is reduced. One of the days ordered spaghetti and prawns with garlic for lunch, they forgot about our order which was very delayed, the spaghetti was noodles. That was just a small incident. Otherwise everything was great and will hopefully return again!
The staff are fabulous, a special shout out to the staff on desk who always had a friendly smile. Location to beach (across the road) and airport (8mins) is perfect. Great for a girls get away. Great breakfast selection. Plenty of taxi availability to go into the main area (5 euro in taxi). Loved the hotel!
Stayed in March 2025
-
Reviewed: 10 March 2025
Sarah
Ireland7 reviews10“Really fabulous for a group of friends!”- • Leisure trip
- • People with friends
- • Double Room Spa Access included
- • Stayed 3 nights
- • Submitted via mobile
Loved the pool area - stunning trees and colour scheme. The staff were so lovely and the hotel was spotless!
Stayed in March 2025
-
Reviewed: 26 February 2025
Martin
Ireland15 reviews9.0“Excellent hotel. Will be back next year.”- • Leisure trip
- • Couple
- • Premium Double Room Sea View Spa Access included
- • Stayed 5 nights
I would have liked a better selection of cooked meals at the evening buffets.
Good sized bedroom with stunning sea view. Excellent choice for breakfast. Beautiful pool with plenty outdoor lounges. The roof bar was stunning at sunset. Staff very friendly and helpfull.
Stayed in February 2025
-
Reviewed: 18 February 2025
Ivana
Croatia25 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Premium Double Room Sea View Spa Access included
- • Stayed 7 nights
My second time in Hotel Lava Beach, everything was perfect!
Stayed in January 2025
-
Reviewed: 12 February 2025
Paul
United Kingdom18 reviews1 helpful vote9.0“Really enjoyable . Would return”- • Leisure trip
- • Couple
- • Double Room Spa Access included
- • Stayed 14 nights
- • Submitted via mobile
Nothing
Very clean . Food good . Staff attentive
Stayed in February 2025
-
Reviewed: 12 February 2025
Mark
Ireland8 reviews10Exceptional- • Leisure trip
- • Couple
- • Double Room Spa Access included
- • Stayed 7 nights
- • Submitted via mobile
Very well maintained. Excellent friendly staff
Stayed in February 2025
-
Reviewed: 5 February 2025
Sharon
United Kingdom6 reviews1 helpful vote10“Beautiful quiet and relaxing”- • Leisure trip
- • People with friends
- • Junior Suite with Garden View Spa Access included
- • Stayed 7 nights
- • Submitted via mobile
Lighting at evening buffet a bit bright and toiletries/shower caps not always replenished. Beds a little hard perhaps
Location and design of hotel fabulous. Junior suite was perfect as wanted separate sleeping areas and balcony area was private and large with great view over pools. Meal times were not too short - breakfast choice outstanding.
Stayed in February 2025
-
Reviewed: 3 February 2025
Paul
United Kingdom77 reviews5 helpful votes9.0“Lovely hotel in a great location”- • Leisure trip
- • Couple
- • Double Room Sea View Spa Access included
- • Stayed 4 nights
- • Submitted via mobile
The only think we don’t like is having to queue up for fresh eggs or omelettes for breakfast, also the same in the evening for fresh meat or fish, for a five star hotel I think you should be able to order the fresh food at your table and it be brought to you, that is our only niggle
We have been many times to this hotel so that speaks volumes of what we think of it, great location on traffic free promenade, lovely hotel with well keep gardens and outside areas, the staff are absolutely lovely, the sun beds are plentiful and well spaced out, dining room is comfortable and tables well spaced also, would definitely recommend this hotel.
Stayed in February 2025
-
Reviewed: 1 February 2025
Ann
Ireland5 reviews10Exceptional- • Leisure trip
- • Couple
- • Double Room Spa Access included
- • Stayed 4 nights
- • Submitted via mobile
Nothing
Excellent hotel facilities, v friendly and helpful staff, great location
Stayed in February 2025
-
Reviewed: 24 January 2025
Denise
Ireland110 reviews4 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Double Room Spa Access included
- • Stayed 6 nights
Nothing
Great hotel
Stayed in January 2025
-
Reviewed: 24 January 2025
Darren
United Kingdom23 reviews5 helpful votes10“Fantastic Hotel , Staff and facilities”- • Leisure trip
- • Couple
- • Double Room Spa Access included
- • Stayed 3 nights
- • Submitted via mobile
Perfect Hotel in the Perfect location . Booked at short break and wished I could have stayed longer . Great staff , food and entertainment Got a complimentary upgraded to a suite which was a bonus plus the sun shined in mid Jan👍
Stayed in January 2025
-
Reviewed: 19 January 2025
Ken
Ireland18 reviews5 helpful votes9.0“Lovely stay in January, hotel was great, breakfast was amazing, location is very good & service was excellent. Would”- • Leisure trip
- • Couple
- • Double Room Spa Access included
- • Stayed 5 nights
- • Submitted via mobile
Lovely property, great location, very clean & service was excellent.
Stayed in January 2025
-
Reviewed: 14 January 2025
Lorna
Ireland3 reviews2 helpful votes9.0“The Lava Beach Hotel is a 5 star luxury hotel to return to over and over again.”- • Leisure trip
- • Family with young children
- • Junior Suite with Garden View Spa Access included
- • Stayed 7 nights
The Evening Buffet was good but I think the BBQ needs larger pieces of meat. I would like to see a large paella one of the nights. The entertainment was good but could go on until 11pm it stops at 10pm. I would like to see more of the double loungers as they are so comfortable but not enough of them.
We loved this hotel. The staff are so friendly and professional and very helpful. The Breakfast Buffet was excellent. The hotel has so many extra free classes such as pilates, yoga, water aerobics and much more. The spa was also gorgeous. The Interior design is very modern and immaculate. Everything is always perfectly clean. The pool is large, and the gardens absolutely manicured to perfection.
Stayed in January 2025
-
Reviewed: 12 January 2025
Denise
Ireland110 reviews4 helpful votes10“Fab”- • Leisure trip
- • Family with young children
- • Double Room Spa Access included
- • Stayed 6 nights
Nothing.
Very nice hotel, lovely staff and very clean.
Stayed in January 2025
-
Reviewed: 10 January 2025
Martina
Czech Republic90 reviews6 helpful votes10“Amazing”- • Leisure trip
- • Family with young children
- • Double Room Spa Access included
- • Stayed 9 nights
Amazing hotel, great location, just at the beach. The staff is great, the rooms are spacious and also the balconies. The restaurant is perfect and the Christmas dinner was impressive.
Stayed in December 2024
-
Reviewed: 3 January 2025
Triona
Ireland6 reviews10“The staff were friendly and welcoming. I woul recommend this hotel as a great place to stay. I hope to return again next”- • Leisure trip
- • Family with young children
- • Double Room Spa Access included
- • Stayed 5 nights
- • Submitted via mobile
The property was great.
The property was well maintained. It was spotless.The bedroom was large and had great wardrobe space. We had a lovely balcony with a sea view.The dining room was capable of dealing with large number of guests.
Stayed in December 2024
-
Reviewed: 29 December 2024
Rachel
Ireland4 reviews4 helpful votes9.0“as above”- • Leisure trip
- • Family with young children
- • Double Room Spa Access included
- • Stayed 7 nights
- • Submitted via mobile
all the pools and the jacuzzis were too cold to go into. over 1 week stay in december i saw a total of 8 people in the pools. it was very frustrsting to see signs on the walls stating the temperature of the pool was 26 degrees and tge jacuzzi was in the 30s when they clearly werent. do the staff not wonder why no one goes into the pools? the beach was right on our doorstep and the sea temp was lovely so we just went to the beach. a real shame about the pools cos everything else was just fab
so clean. staff very professional and friendly and exremely welcoming.
Stayed in December 2024
