Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
Politically sensitive comments
Promotional content
Illegal activities
Personal or sensitive info (e.g. emails, phone numbers, credit card info)
Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
Spam and fake content
Animal cruelty
Impersonation (i.e. if the writer is claiming to be someone else)
Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing
1 - 7
Reviewed: July 19, 2023
Katherine
United Kingdom
48 Reviews
3 helpful votes
8.0
“Very pleasant though initially spoilt by a poor check in experience.”
• Leisure trip
• Couple
• Double Room with Terrace
• Stayed 4 nights
The quality of the staff was variable. One receptionist was excellent, very friendly, helpful and knowledgeable. But the other (at our check in) was very poor or perhaps poorly trained - no code given to us for the gate so we were locked out the following day, no wi fi code given to us, and no description of the lay out of the property. In a property which is as spread out as this you need to get a full description at check in or else plenty of detail in the documents in the rooms (there is no information provided at all in the rooms).
A very nice breakfast in the room by reception with a pleasant view.
Stayed in July 2023
Reviewed: October 3, 2022
John
United Kingdom
41 Reviews
1 helpful vote
8.0
“Peaceful setting and enjoyed the pool.”
• Leisure trip
• Couple
• Double Room with Terrace
• Stayed 2 nights
• Submitted from a mobile device
Shower room clean but needs updating. No food available after breakfast.
Beautiful setting in the desert. Lovely gardens and swimming pool.
Stayed in October 2022
Reviewed: September 20, 2023
Gillian
Canada
8 Reviews
7.0
“Beautiful went for a wedding unique location”
• Family with young children
• Double Room with Terrace
• Stayed 1 night
• Submitted from a mobile device
The flies they were everywhere
The set up was beautiful
Stayed in September 2023
Reviewed: May 9, 2022
Paco
Spain
9 Reviews
3 helpful votes
3.0
“despite the amazing location and the good breakfast in ended up with a bad experience”
• Leisure trip
• Couple
• Double Room with Terrace
• Stayed 1 night
• Submitted from a mobile device
the hotel has limited and not very professional service. During the night and part of the day the only way to get support is by calling a phone number. the problem though is that the hotel is located in a remote area where there is no proper connection to mobile phones. we arrived at 1 am and had a big stress because we were told we could call the number we where given. but we could not. We were told we would get instructions in an email but the email did not tell what steps we needed to do to get to the room. just by luck we found out that the door to the reception was open. otherwise we would have had to sleep in the car. we had 20 minutes of a big stress. So, we finally made it to our room at about 1.30 am. we were exhausted after driving 5 hours.
the next morning we asked if we could leave the room and have a shower after coming from the beach. they told me I could get an extender check out for 25 euros. I said Ok. minutes later they changed the rate and said 50 euros. and minutes later they said 40 euros. i was pissed off. i said i did not want anything more from them.
so, basically we paid 185 euros for a 6 hour night with a very stressful arrival and a good breakfast. and yes, it is not the hotel fault that we arrived late in the night but it would have been nice to get a little of ‘understanding’ specially when we were asked to ‘understand’ that no one would be able to assist us in person nor through a phone.
The service is what you expect in an airbnb apartment- all remote- but not what you expect in a 185 euros a night accommodation.
We have more than 70 million property reviews, all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
