Camilo José Cela, 5, 07014 Palma de Mallorca, Spain
#60 of 114 hotels in Palma de Mallorca
Guests' ChoiceBased on 1142 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
8.0
Facilities
8.7
Staff
9.0
Value for money
8.1
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 5, 2024
Helen
SwedenThe AC did not work in the room (sounded like a machine gun) and we had to argue to get a new room in the middle of the night. We upgraded the first room we booked to a room with coffeemachine and mini-bar. An absolute disappointment. No snacks, 2 mini-bottles of beer, 2 small containers of juice and 2 water cans. In a 4-star hotel! We complaint but no action was taken from the management. The pool area was nice. In the front row 50EUR per day to rent sun bed. Saw nobody there, and do you ever have guests staying in the pool area a full day? Should be first come, first served. Will not recommended this hotel for guests looking for a 4-star hotel.
Fantastic breakfast.
Stayed in June 2024
Reviewed: June 4, 2024
Stephanie
United KingdomThe kitchens closed early and no food options later in the evening.
The decor and drinks/food were good and the DJ on Saturday night.
Stayed in June 2024
Reviewed: June 2, 2024
Liam
IrelandLocation was quiet, but easy to get everywhere. Plenty of restaurants nearby. Breakfast was great and friendly staff.
Stayed in June 2024
Reviewed: June 1, 2024
Lynda
IrelandThe building was covered in the shade for a lot of the day. Rough crowd arrived during the week and hotel did not do anything to curtail them. Pool and bar area was closed off most days at 5.45pm
Services were fantastic as was the breakfast with gluten free options
Stayed in May 2024
Reviewed: June 1, 2024
Matthew
United KingdomPool becomes shaded in afternoon and rather cold to use during early May. Some noise from corridor at night, but otherwise quiet enough.
Big bed, extra pull out sofa bed for kids. Cot on request. Handy location on bus route.
Stayed in May 2024
Reviewed: May 31, 2024
Lorna
United KingdomLocated in the centre of Palma and a short walk from the marina. Staff friendly on check in and easy to do despite the late hour. Lovely big bedrooms with very comfy beds and modern bathrooms. Only tea making facilities in the room but then found a proper coffee machine in the lobby which was free to use. Added breakfast on one day which was plentiful (although I do feel it is expensive if you add on at the hotel at $21). Did not have a chance to use the pool as on a work trip but looked a good size with plenty of sun loungers, even in the city centre location.
Stayed in May 2024
Reviewed: May 30, 2024
Michael
United KingdomPools and Sauna closed at 6pm! Silly given this is the time you are often getting back to the hotel. As a result we didn't even get chance to use them. Would have been able to rate the hotel higher otherwise. Come on Melia, needs to be at least 8pm.
Lovely facilities. We had two rooms, one with a balcony over looking the pool and an inside room without. Would definitely recommend the room with the balcony. Although the hotel is not right in the centre its really handy for the bus (no. 4) and the benefit of just been outside the centre is lots of good value places to eat near the hotel. If going to the airport its about 25 Euros and the bus is 5 per person.
Stayed in May 2024
Reviewed: May 28, 2024
Sami
FinlandLocation good have been better. Although hotel was in a quiet, no noise at all
Facilities, atmosphere, staff.
Stayed in May 2024
Reviewed: May 21, 2024
Grace
United KingdomNothing
Great hotel, very modern and stylish. Very comfortable beds, very clean in all areas of the hotel. Great location for everything we wanted to do. Pool area very nice. Breakfasts great. Very good value for money.
Stayed in May 2024
Reviewed: May 21, 2024
Sarah
GermanyVery clean and comfortable. Also Pools, whirlpools and a Sauna. Coffee Machine in the room and nice furnishings.
Stayed in May 2024
Reviewed: May 18, 2024
Pablo
BelgiumNoise from elevator Pool doesnt get much sun
Great breakfast Comfortable bed
Stayed in May 2024
Reviewed: May 18, 2024
Rebecca
United KingdomThe pool was only open 10am to 6pm. This really had an impact on how we planned our day. Staff started clearing up from 5 pm, and we felt like we were being moved along. The whole pool situation was very disappointing.
The hotel was nice and the staff were friendly and helpful. The facilities were good and the room was extremely comfortable and spacious. The bed was enormous and very comfortable. Good sized balcony with deckchairs.
Stayed in May 2024
Reviewed: May 17, 2024
Jason
United Kingdomn/a
breakfast and room
Stayed in May 2024
Reviewed: May 16, 2024
Marie
GermanyVery slow checking-in (apparently with all guests), but moreover desk could initially not find our booking…
The small but very comfortable, modern rooms, with nice balcony. A free mini-bar.
Stayed in April 2024
Reviewed: May 9, 2024
Florin
RomaniaStaff very careful.
Stayed in May 2024
Reviewed: May 8, 2024
Rebecca
United KingdomThe air con in the room wasn’t very effective so getting ready of an evening with hairdryers etc was a sweaty experience!
It was very nicely furnished and clean. The location was great for the time of year we went (start of May) as the 30 minute walk back from the centre of palma of an evening was nice. I can imagine this maybe being too far when the weathers really hot though, but there were lots of taxis available.
Stayed in May 2024
Reviewed: May 7, 2024
Carlos
Netherlandsbetter to have two small beds for kids
location gym
Stayed in May 2024
Reviewed: May 7, 2024
Mel
United KingdomBreakfast. Always chaotic. Not laid out very well. Bowls and cutlery not where you’d expect them to be. Only 2 hot drinks machines for the whole dining area which always causes large queues. Plus they frequently break down . Next time we won’t have breakfast we’ll eat out
Location. Lovely atmosphere. As a whole staff are great. There’s always an exception!
Stayed in May 2024
Reviewed: May 3, 2024
Mollie
United KingdomNeither of the pools were heated and we’re both out of the sun and absolutely freezing!
Staff were amazing and couldn’t do enough for you. Room was spotless and cleaned daily. Free mini bar is such a good bonus. Great location and short walk to loads of fab restaurants and bars.
Stayed in April 2024
Reviewed: May 3, 2024
Lorraine
United KingdomVery basic breakfast. Not good value for money
Stayed in April 2024
Reviewed: May 2, 2024
Phil
United Kingdomnothing to change
Nice hotel with good facilities
Stayed in March 2024
Reviewed: April 30, 2024
Charlotta
SwedenFriendly and accommodating staff, they really went out of their way to make our stay comfortable.
Stayed in April 2024
Reviewed: April 30, 2024
Yasmin
United KingdomFelt a bit soulless
Very clean and modern with very big and comfy beds. Great breakfast!
Stayed in April 2024
Reviewed: April 24, 2024
Mark
United KingdomLittle bit away from main tourist area
Nice staff, very clean, great rooms and plenty of choice at breakfast
Stayed in April 2024
Bracknell, UK
Pula, Croatia
Dubrovnik, Croatia
Florence, USA
Wakayama, Japan
Kirkjubæjarklaustur, Iceland
Taipei, Taiwan
León, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content