No option to turn a/c off or change it in room.The staff at the sky bar are very very slow to come to tables and serve drinks. Everyone was waiting ages.

Location. Pool. Room. Breakfast. Staff. Sky lounge setting.

Stayed in November 2024

Some of the staff were a bit tired, it's probably been a very long season so I get it. The service at the pool could have been a bit quicker/more attentive. They pool sun beds were comfortable but very tired/stained. It was a bit annoying that you had to pay for the rooftop pool, even as a guest. I understand members of the public.

Great location and the main pool was beautiful. Breakfast was very good with a really wide selection of fresh produce. In general the staff were helpful and happy. Complimentary beach towels that you could swap daily was a great idea. The rooms were spacious and very modern. Overall we loved our stay, the constructive parts of the review are so the hotel can improve further.

Stayed in November 2024

Absolutely awesome sea side hotel in a busy but quiet part of Maspalomas! The staff were friendly and willing to go the extra mile, and the facilities were incredible! Loved the modern rooms, excellent food and wonderful selection of activities. A child free space was also welcomed.

Stayed in August 2024

We think a section of the rooftop lounge could be better purposes for hotel guests who are naturists. Willing to pay extra to use it . I don’t believe the club type purpose(blue marlin) will be a success. We are regular visitors to the hotel Faro and believe the clientele are not the club lounge type

The location to the beach and restaurants was perfect

Stayed in October 2024

The food in the pool restaurant was mediocre

The staff are excellent at every level, great location.

Stayed in September 2024

I reserved a room for one week with breakfast and dinner. As I was invited for dinner outside the hotel I requested to cancel two dinners in advance. They refuse, I can understand refusal to cancel one day stay, but not dinner which is prepared for a big croud.

Great location - on the ocean with a beach Great meals, Very comfortable and a nice sea view from the room The staff was great, especially Daniel Ruth, the Guest Experience Manager, who was extremely nice, helped me upon arrival, and drove me to the conference I attended. all the other staff were extremely nice as well.

Stayed in September 2024

The evening food was not to my taste but that’s just my preference. The ala carte looked amazing and very well presented I just opted for the buffet option which was good

If you are looking for pure luxury in incredible surroundings and to be looked after by the most lovely staff then this is the place. A special mention to the guest experience manager he literally made my stay by listening and understanding my needs and did everything he could to really ensure my stay was perfect.

Stayed in September 2024

The pre-authorisation of € when checking in. I was originally asked for €50 per day - €350 for the week. I asked to reduce this to €25 per day as I already had my money budgeted. The hotel essentially takes this money from you as a “hold” then they bill you accordingly upon check out. It means if you have an X amount for the holiday you can’t use those funds elsewhere as the hotel takes it from you. I’ve challenged this before and told it wasn’t possible to not do. I’ve visited the hotel 3 times, twice last year. It would be nice if there’s a note on file upon check in to say you’re a frequent visitor to the hotel as I find the comment “first time here?” a little odd, it would be nice to be remembered.. it’s the small touches. They’ve now introduced massages in the downstairs part of the hotel which is great - I enjoyed my massage, I’d recommend the hotel makes this space into a calming oasis rather than in an old salon room as it’s quite noisy with people outside the door etc. I probably wouldn’t go again unless it was a proper treatment room that was sound proof.

The staff are amazing - always got a smile on their faces! The hotel is spotless. Love the pool!

Stayed in September 2024

Location is perfect next to the beach and restaurants

Stayed in June 2024

Went to the sky bat for cocktails absolutely beautiful stayed there fir hours. Thought we would come to the down stairs pool. We asked 3 servers for a menu all 3 told us 2 minutes. Out of 3 one finally came back with a menu an hour later at this point I had already found one online. Ordered 2 strawberry daiquiris. When they came they tasted like water with alcohol no flavour at all I took them back and left straight after

Hotel us beautiful. Location is perfect.

Stayed in August 2024

Only thing that I didn't like was the fact that nowhere in the room was enough proper lighting to do one's make-up (the small magnifying mirror with embedded lights isn't suitable for doing a full-face makeup). Everything else was excellent.

Staff was very professional and kind and did a stellar job altogether. The combination of bufet-style dining with an a'la carte menu worked very well, excellent concept with a good food selection. Room was kept very clean & it was always tidied up nicely. I also appreciated the direct access to the beach.

Stayed in August 2024

It was perfect, just some personnel is nicer than others

Decoration, location and room

Stayed in August 2024

Gym was small and that guest put towels on the sun lounges earlier in the morning

Excellent location, great service, good variety of food for breakfast and dinner, beautiful room with special extras, walk straight out to the beach,sand dunes and boardwalk. Lots of great shops and restaurants within walking distance. No kids

Stayed in August 2024

Nothing

The room was beautiful, spacious. Pool was large, absolutely no problem getting a sun bed, which had thick comfortable mattresses. Pool restaurant was fantastic. Staff friendly and attentive

Stayed in August 2024

Location was perfect for us to be able to visit all the best rated places to visit. Our room was amazing, super clean, modern, with all amenities we needed. Hotel staff, especially Marcel on the front desk, were some of the friendliest and most helpful hotel staff members I have every come across,

Stayed in August 2024

Having to leave and head home 😂

Everything from the welcome to the goodbye was amazing. It’s clean, fresh, modern and the staff really do excel in providing the best customer experience. Breakfast is the best I’ve ever experienced Some may think the hotel price is on the high side but you really do get what you pay for. I would recommend this hotel and I will certainly be staying here again.

Stayed in July 2024

Outdoor civil work in the front restaurant but was temporary.

Everything, pure pleasure

Stayed in July 2024

Marcel at reception was so helpful and simply the best!

Stayed in July 2024

Location is excellent. Modern, clean and facilities excellent. Pool area has lovely beds. Breakfast is fabulous, lots of choice. A discreet hotel with amazing staff and great attention to detail and service.

Stayed in July 2024

Service customer care. Restaurant dinner food

Stayed in July 2024

All the staff were wonderful except one on reception . When I questioned our bill she made me feel stupid. Didn’t get her name but had mousy hair and big ish , incase the management think it was the lady who checked us in , she was wonderful

The location couldn’t have been better right on the beach and code to all the restaurants. The hotel had lovely decor in every part and especially the rooms. We had partially sea view but could see plenty of the sea and sand. The sky lounge on the roof was something else, well worth a visit.

Stayed in July 2024

Everything was perfect.

Absolutely brilliant ! Everything was perfect- staff, food, gym, pool... It was an unforgettable experience! Dear Hotel Faro, thank you so much that you made my vacation amazing!!!!

Stayed in June 2024

Perfect location by a beautiful beach. Modern, clean facilities. Amazing breakfast. Helpful staff.

Stayed in June 2024

Fantastic hotel with great staff

Stayed in May 2024