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  5. Reviews of Hotel Faro, a Lopesan Collection Hotel - Adults Only

Reviews of Hotel Faro, a Lopesan Collection Hotel - Adults Only 5 stars

Plaza De Colón, 1, 35100 Maspalomas, Spain

#4 of 35 hotels in Maspalomas

Guests' Choice

Review score

Based on 477 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.8

  • Facilities

    9.3

  • Staff

    9.6

  • Value for money

    8.7

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 17 September 2024

    10
    The best place I’ve stayed in GC by far. I will be back for sure
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    The evening food was not to my taste but that’s just my preference. The ala carte looked amazing and very well presented I just opted for the buffet option which was good

    If you are looking for pure luxury in incredible surroundings and to be looked after by the most lovely staff then this is the place. A special mention to the guest experience manager he literally made my stay by listening and understanding my needs and did everything he could to really ensure my stay was perfect.

    Stayed in September 2024

  • Reviewed: 5 September 2024

    8.0
    Love it here but definitely things to improve!
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room with View
    • Stayed 7 nights
    • Submitted via mobile

    The pre-authorisation of € when checking in. I was originally asked for €50 per day - €350 for the week. I asked to reduce this to €25 per day as I already had my money budgeted. The hotel essentially takes this money from you as a “hold” then they bill you accordingly upon check out. It means if you have an X amount for the holiday you can’t use those funds elsewhere as the hotel takes it from you. I’ve challenged this before and told it wasn’t possible to not do. I’ve visited the hotel 3 times, twice last year. It would be nice if there’s a note on file upon check in to say you’re a frequent visitor to the hotel as I find the comment “first time here?” a little odd, it would be nice to be remembered.. it’s the small touches. They’ve now introduced massages in the downstairs part of the hotel which is great - I enjoyed my massage, I’d recommend the hotel makes this space into a calming oasis rather than in an old salon room as it’s quite noisy with people outside the door etc. I probably wouldn’t go again unless it was a proper treatment room that was sound proof.

    The staff are amazing - always got a smile on their faces! The hotel is spotless. Love the pool!

    Stayed in September 2024

  • Reviewed: 5 September 2024

    8.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights

    Location is perfect next to the beach and restaurants

    Stayed in June 2024

  • Reviewed: 28 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Went to the sky bat for cocktails absolutely beautiful stayed there fir hours. Thought we would come to the down stairs pool. We asked 3 servers for a menu all 3 told us 2 minutes. Out of 3 one finally came back with a menu an hour later at this point I had already found one online. Ordered 2 strawberry daiquiris. When they came they tasted like water with alcohol no flavour at all I took them back and left straight after

    Hotel us beautiful. Location is perfect.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Only thing that I didn't like was the fact that nowhere in the room was enough proper lighting to do one's make-up (the small magnifying mirror with embedded lights isn't suitable for doing a full-face makeup). Everything else was excellent.

    Staff was very professional and kind and did a stellar job altogether. The combination of bufet-style dining with an a'la carte menu worked very well, excellent concept with a good food selection. Room was kept very clean & it was always tidied up nicely. I also appreciated the direct access to the beach.

    Stayed in August 2024

  • Reviewed: 25 August 2024

    9.0
    Will come bac
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    It was perfect, just some personnel is nicer than others

    Decoration, location and room

    Stayed in August 2024

  • Reviewed: 16 August 2024

    10
    Relaxing summer holiday
    • Leisure trip
    • Couple
    • Deluxe Double Room with View
    • Stayed 7 nights
    • Submitted via mobile

    Gym was small and that guest put towels on the sun lounges earlier in the morning

    Excellent location, great service, good variety of food for breakfast and dinner, beautiful room with special extras, walk straight out to the beach,sand dunes and boardwalk. Lots of great shops and restaurants within walking distance. No kids

    Stayed in August 2024

  • Reviewed: 13 August 2024

    10
    Beautiful, 5 star stay, perfect location, lovely food. Perfect
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    The room was beautiful, spacious. Pool was large, absolutely no problem getting a sun bed, which had thick comfortable mattresses. Pool restaurant was fantastic. Staff friendly and attentive

    Stayed in August 2024

  • Reviewed: 6 August 2024

    10
    Everything about our stay far exceeded our expectations!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights

    Location was perfect for us to be able to visit all the best rated places to visit. Our room was amazing, super clean, modern, with all amenities we needed. Hotel staff, especially Marcel on the front desk, were some of the friendliest and most helpful hotel staff members I have every come across,

    Stayed in August 2024

  • Reviewed: 31 July 2024

    10
    From the welcome to the goodbye and everything in between was amazing
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Having to leave and head home 😂

    Everything from the welcome to the goodbye was amazing. It’s clean, fresh, modern and the staff really do excel in providing the best customer experience. Breakfast is the best I’ve ever experienced Some may think the hotel price is on the high side but you really do get what you pay for. I would recommend this hotel and I will certainly be staying here again.

    Stayed in July 2024

  • Reviewed: 25 July 2024

    9.0
    Perfect vacation with great everything
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Outdoor civil work in the front restaurant but was temporary.

    Everything, pure pleasure

    Stayed in July 2024

  • Reviewed: 19 July 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Marcel at reception was so helpful and simply the best!

    Stayed in July 2024

  • Reviewed: 9 July 2024

    10
    Feels like going home! Relaxed the minute you step through the door and looked after from start to finish
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location is excellent. Modern, clean and facilities excellent. Pool area has lovely beds. Breakfast is fabulous, lots of choice. A discreet hotel with amazing staff and great attention to detail and service.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    10
    Great
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Service customer care. Restaurant dinner food

    Stayed in July 2024

  • Reviewed: 4 July 2024

    10
    Wonderful hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with View
    • Stayed 7 nights
    • Submitted via mobile

    All the staff were wonderful except one on reception . When I questioned our bill she made me feel stupid. Didn’t get her name but had mousy hair and big ish , incase the management think it was the lady who checked us in , she was wonderful

    The location couldn’t have been better right on the beach and code to all the restaurants. The hotel had lovely decor in every part and especially the rooms. We had partially sea view but could see plenty of the sea and sand. The sky lounge on the roof was something else, well worth a visit.

    Stayed in July 2024

  • Reviewed: 2 July 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything was perfect.

    Absolutely brilliant ! Everything was perfect- staff, food, gym, pool... It was an unforgettable experience! Dear Hotel Faro, thank you so much that you made my vacation amazing!!!!

    Stayed in June 2024

  • Reviewed: 29 June 2024

    10
    Luxourious stay by the beach.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Perfect location by a beautiful beach. Modern, clean facilities. Amazing breakfast. Helpful staff.

    Stayed in June 2024

  • Reviewed: 27 June 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Fantastic hotel with great staff

    Stayed in May 2024

  • Reviewed: 27 June 2024

    10
    Superb.
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Air conditioning took a long time to cool room.

    Super staff. Excellent location. Beautiful rooms.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The position and the staff were particularly helpful and positive.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    10
    Great quality for the price
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    It wasn't a problem for me, but it's important to know there's a sky bar that has big and noisy parties every now and then. Hard beds for my liking, but quality good.

    Everything is perfect. Nice location and price in relation to quality are perfect. The rainshower in the bathroom was magical, and the Lalique line of gels, etc, is a big plus. Agustin, in the reception, greeted me and explained everything about the hotel, the services, and everything I needed to know and invited for a welcome drink.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    9.0
    great stay as always....
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights

    we visied 3rd time the hotel within 2 years and the food in this summer preiod was not the same than in winter. it was a bit more simple....from this point of view maybe winter is better... Breakfast: standard 5 star menu nothing special,but good quality Dinner: good, nothing special, good choice for first visit.

    Location, cleanliness, view fron room, the pool area -very good, high level standars

    Stayed in June 2024

  • Reviewed: 11 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with View
    • Stayed 4 nights
    • Submitted via mobile

    A perfect stay

    Stayed in June 2024

  • Reviewed: 11 June 2024

    10
    great staff
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    nothing

    Marvelous

    Stayed in June 2024

Showing 1 – 25

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