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Reviews of Sercotel Hotel Europa 3 stars

San Martín, 52- ( Reception C/ Triunfo 5), 20007 San Sebastián, Spain

#64 of 81 hotels in San Sebastián

Guests' Choice

Review score

Based on 991 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.2

  • Staff

    9.1

  • Value for money

    7.9

  • Free WiFi

    8.6

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Showing 76 – 100

  • Reviewed: 12 March 2024

    9.0
    Modern comfort, classic style
    • Leisure trip
    • Group
    • Double Room with Extra Bed (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was tasty, goid choice of food.

    Stayed in December 2023

  • Reviewed: 4 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very poor soundproofing, we could hear every movement and voice from next door room.

    Helpful, friendly staff (especially lady in reception). Very good breakfast.

    Stayed in February 2024

  • Reviewed: 3 March 2024

    8.0
    So comfortable and relaxing
    • Leisure trip
    • People with friends
    • Small Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Would be nice to have option of having cup of tea and croissant for breakfast rather than have to pay €15 for buffet breakfast which we didn’t do.

    Very central location,very clean and comfortable

    Stayed in March 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Location and great staff

    Stayed in February 2024

  • Reviewed: 21 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I have requested a few months ago room with one large double bed, instead got twin bed (uncomfortable) which means you do not really read requests of your clients. You should at least inform that is not available... The elavator should be replaced. The breakfast is very basic..

    The location was perfect The size of the room is ok. The price of the room is reasonable.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Great location, good value for money. Clean and comfortable. But could hear noise from other rooms
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Can hear the other rooms. Could not control room temperature (was too warm).

    Great location. Good breakfast. Good service. Comfortable room.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location is great. Short walk to beach. Hotel staff friendly and helpful.

    Stayed in January 2024

  • Reviewed: 7 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Heater in room was 28 gr celcius. couldn'nt get it down.

    Location, parking, breakfast, everything

    Stayed in February 2024

  • Reviewed: 5 February 2024

    9.0
    Had a great time and will be going back again this year.
    • Leisure trip
    • People with friends
    • Small Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It’s got Bars and Restaurants 2min from it to if need be!!

    Have stayed there many times, it’s a 2 minute walk to the beach and a 10 minute walk to the Old Town.

    Stayed in February 2024

  • Reviewed: 29 January 2024

    9.0
    Very pleased with our stay.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I’d like to have a bit more coffee in the room.

    I loved the comfort of the room.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    9.0
    I have enjoyed my stay in the hotel
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 6 nights

    Everything was excellent, except the noise isolation, in week days it was okay, but near to weekend in the night there were noises of people loudly speaking and laughing till morning under the windows, so if windows are on the side of San Martin street it can be disturbing.

    Everything was excellent. Clean and tidy room, nice and helpful staff.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    8.0
    Beautiful hotel in a great location.
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Thin walls. Bed moved around.

    Excellent location and very helpful staff.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    8.0
    Location Amazing for San Seb 😍
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    First room had a broken fridge there was brown residue in it, second room had a very old bathroom and the fan didn’t seem to work so the bathroom seemed up badly , was also over charged twice having booked through booking.com in advance for 1 night , I was re charged and then on arrival we were charged again …. I did get money back but I still ended up slightly out of pocket when the exchange was taken in to account with my bank etc. would not put me off staying again!

    The location is fantastic. Car parking garage available at €25 a night only round the corner. Staff friendly. Clean room.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing everything was superb staff very helpful

    Great location

    Stayed in January 2024

  • Reviewed: 29 December 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room with Extra Bed (3 Adults)
    • Stayed 1 night

    The car park is very close but you must pay 25 euro per day. The room was very cold when we arrived, the air condition didin't work but the staff was very quick to bring a heater in the room. We sleep warm.

    The location of the hotel was great. We were visiting the city in low season but for summer stays the beach is very close. We walked to old city very easily. We were 3 people and the room was confortable for us. The bathroom was very large and clean.

    Stayed in December 2023

  • Reviewed: 23 December 2023

    9.0
    we had a great time in San Sebastián and the location of the hotel was perfect!
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    there were no slippers :)

    it was very near to everywhere we wanted to go

    Stayed in December 2023

  • Reviewed: 19 December 2023

    7.0
    Location and city pleasant, staff friendly but parking expensive
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Extortionate parking rate for underground parking distant from the hotel

    Staff were friendly and easy access to the beach front to walk our dogs

    Stayed in December 2023

  • Reviewed: 17 December 2023

    8.0
    A cosy hotel close to the beach
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I could hear the guests in the room next to me. Not very good isolated walls 😞

    Close to the Beach

    Stayed in December 2023

  • Reviewed: 9 December 2023

    7.0
    Good hotel!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The walls are too thin, we could hear someone in the bedroom next door snoring. Also in the morning, there were a lot of noises from upstairs that woke us up. Heating was too high.

    The hotel is nice. Good location, close to everything. The bed and pillows were great.

    Stayed in December 2023

  • Reviewed: 1 December 2023

    8.0
    Cozy, chic and friendly hotel in great location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast was not great. Some evenings it was quite noisy, and some other guests were quite loud and inconsiderate. Someone set the fire alarm off very early in the morning, which is not the fault of the hotel but just not a nice experience.

    I really like the location and that they had a gym. The room was cozy with nice finishes. Staff were friendly and helpful.

    Stayed in December 2023

  • Reviewed: 28 November 2023

    8.0
    Small comfy room with a great view
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small comfortable room, well organised, with a balcony looking out on the tree lined boulevard. Love it!

    Stayed in November 2023

  • Reviewed: 27 November 2023

    8.0
    Easy location to see city
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Please stock kitchen with dish towel, paper towels or napkins, salt, pepper

    Nice location, comfortable, very friendly and helpful staff Hot shower, comfortable bed and linens

    Stayed in November 2023

  • Reviewed: 22 November 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Caffeinated coffee (there was only decaf).

    Breakfast too late, so had to go without. Room was tiny. Ok for the money but very small.

    Stayed in November 2023

  • Reviewed: 19 November 2023

    8.0
    Great views & ambiance with helpful staff and tasty breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room itself was very tight, did not accommodate an extra large suitcase well.

    The property had great ambiance and helpful staff. The breakfast provided a nice variety to choose and was tasty

    Stayed in November 2023

  • Reviewed: 13 November 2023

    8.0
    Very good
    • With a pet
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    Poor soundproofing and this time around tea-cups in the room were dirty :/

    Great location, spacious rooms, provide beds for dogs. Love the choice of pillows to sleep on and spacious beds.

    Stayed in November 2023

Showing 76 – 100

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