Avenida Juan Carlos I, 35, 35510 Puerto del Carmen, Spain
#445 of 980 hotels in Puerto del Carmen
Guests' ChoiceBased on 525 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.4
Facilities
8.8
Staff
9.0
Value for money
8.4
Free WiFi
6.9
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End of dialog contentReviewed: 14 May 2025
Carla
BrazilConsidering the daily rate, breakfast could be included.
Everything was good.
Stayed in April 2025
Reviewed: 12 May 2025
Barbara
CroatiaI wish the pool were open for longer. They close it at 6 pm when it's still very nice outside, but we would stay sometimes until 6.30-7 anyway, and nobody ever told us to leave. Also, maybe it's a cultural difference but it would be nice if the staff at the snack and drinks bar was a bit faster. If the line has 8-10 people waiting I'd expect for them to speed up their pace or have several staff members assisting guests. same with snack bar. But overall still great experience.
Perfect location, great amenities for kids, food was delicious with so many options, clean...
Stayed in May 2025
Reviewed: 5 May 2025
Pauline
IrelandLocation, activities, entertainment , v friendly staff & v v clean
Stayed in May 2025
Reviewed: 26 April 2025
Claire
IrelandThe pools were not heated and were very cold, even in April. Our kids were in and out quickly and needed hot showers throughout the day to warm up. We saw younger kids wearing short wetsuits, which was a good idea we hadn’t thought of. It was also too cold for adults to enjoy swimming properly. Another small issue was that the kids’ entertainment was a bit hard to follow because of the strong accents of some of the hosts, especially during the bingo and kids’ club activities.
The location was excellent and we felt very safe, which was really important with kids. It’s a smaller resort, so the children were able to move around independently. We went all-inclusive and there was a great variety of food for breakfast and lunch, and plenty of snacks available throughout the day. The drinks package was also great, with beer, wine, and cocktails included. Our apartment was clean, comfortable, and well looked after with daily cleaning and fresh towels. The staff were very friendly and welcoming.
Stayed in April 2025
Reviewed: 22 April 2025
Diane
IrelandThe lovely ladies on reception are under too much pressure but they are wonderful at their job. There should be at least 2-3 on the reception at all times to save all the delays checking in and organising details but the staff are amazing.
The all inclusive package was amazing especially with three teenagers in tow who enjoyed it immensely. The pools even though cool and waterslides were great. The hotel was very relaxed and the management were very relaxed. The bed was lovely and big - you could fit four but a little hard. the location is brilliant as everything is close by. We had a wonderful stay. The kids club team were brilliant. They ensured everyone all ages were well looked after. The food was very good and the service was excellent. The location makes it an easy holiday as even I had one person sick - it was very easy to access doctors and pharmacy. Really enjoyed!
Stayed in April 2025
Reviewed: 15 April 2025
Peteris
United KingdomHotel is nice and fresh, staff friendly and its a kids paradise. Good selection of foods. Very good experience and will be back
Stayed in April 2025
Reviewed: 7 April 2025
Jerca
SloveniaVery beautiful hotel,close to center promenade, great food(all you can eat) with daily menus,kids loved the pool area. I recommend for families or if you just wanna take it easy and chill by the pool with cocktail in your hand😊
Stayed in April 2025
Reviewed: 3 April 2025
Matejka
SloveniaWe had an amazing holiday, the hotel was excellent. We enjoyed the big and comfortable room with terrace, the pools, the restaurant and all meals were really well prepared and very delicious. And all the staff was super nice, very polite and really helpful. Hope to come again as it was a really pleasant stay.
Stayed in April 2025
Reviewed: 31 March 2025
Kaeleigh
IrelandStaff were so friendly and accommodating. Great entertainment throughout the day. Food was amazing.
Stayed in March 2025
Reviewed: 30 March 2025
Jade
IrelandLoved this hotel. SPOTLESSLY CLEAN! we went half board so breakfast and dinner. The food was gorgeous! Wine with dinner is help yourself. Room spotless with comfortable bed! I'm going to book again for next year and bring my child.
Stayed in March 2025
Reviewed: 30 March 2025
Patrick
IrelandAs I said ready
Stayed in March 2025
Reviewed: 27 March 2025
Luke
IrelandGreat pool, very clean rooms that look amazing
Stayed in March 2025
Reviewed: 23 March 2025
Mary
IrelandNothing
We stayed there before and we're very happy about everything we would recommend to friends and family what did we not like nothing everything was excellent
Stayed in March 2025
Reviewed: 23 March 2025
Ian
United KingdomSlow check in, its a set up for All inclusive and children, thin walls in appartments
Very clean, regular towel change, very modern appartments.
Stayed in March 2025
Reviewed: 19 March 2025
John
United KingdomShort walk to/from the beach not suitable for some as uphill all the way back.
Great pool facilities for kids. Rooms are clean and modern. Quiet location.
Stayed in March 2025
Reviewed: 19 March 2025
David
United KingdomIgnorant people leaving towels on the loungers when not there, despite the rules stating not to.
Pool was cold but the weather had been poor for Lanzarote's usual sunny heat. Great location close to town, the busses and shops. The bed was enormous and quite comfy thanks
Stayed in March 2025
Reviewed: 18 March 2025
Anthony
IrelandWe left some snacks and drjnks and also some Irish shamrock in the fridge when we went out for breakfast but when we came back the cleaners had been in and snacks and shamrock were gone
Facilities and rooms are top class
Stayed in March 2025
Reviewed: 17 March 2025
Stephen
IrelandThe food was terrible. Don't go all inclusive.
The pools
Stayed in March 2025
Reviewed: 17 March 2025
Helen
United KingdomClothes storage for 3 adults was inadequate. Had we been staying for a full length holiday, it would have been very messy.
Clean, pretty, modern.
Stayed in March 2025
Reviewed: 16 March 2025
Geraldine
SpainReally lovely apartment. So clean and comfortable with everything I needed for couple of days stay. Staff very helpful and welcoming
Stayed in March 2025
Reviewed: 16 March 2025
Tracey
United KingdomI think rooms would benefit with a small kitchenette. There is a microwave and fridge but no cutlery or plates etc. this meant that if we wanted a snack we had to request plates and cutlery from the bar or restaurant.
We took our 4 year old grandchild and the facilities were perfect to keep him occupied.
Stayed in March 2025
Reviewed: 12 March 2025
Jaroslaw
GermanyVery Clean
Stayed in March 2025
Reviewed: 11 March 2025
Claire
IrelandVery clean and helpful staff
Stayed in March 2025
Reviewed: 9 March 2025
Andrew
IrelandReally enjoyable stay and would recommend for anyone with a young family. Brilliant location too with only a 15 minute walk to the main strip.
Stayed in March 2025
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