The parking fee was accidentally charged twice, once by the hotel at the discounted rate but then again by the parking lot. Could have been our fault, but something to be aware of. The light in the room was way too bright with no way to dim it nor any other light option, like a lamp.

I liked how easy it was to find the hotel and that they provided directions to a parking lot close by. The location was great, very quiet. The room was a good size for two people and very clean. Beds were the most comfortable we had out of our entire trip, was very sad we only booked one night! All furniture and the bathroom were modern and minimalistic and fit our needs. Even had a TV. There were some nice details to the decor too.

Stayed in June 2024

Excellent receptionist who advised us on sites etc

Stayed in June 2024

Very small bathroom, but functional. Tight squeeze!

Location, fab staff, responsive by e-mail. Quiet room, very clean

Stayed in June 2024

The walls are thin so you can hear noises, There is no elevator, so it is difficult to carry your luggage. It would be helpful if the staff could help.

Achieving low prices with the minimum necessary services. staff are friendly and helpful.

Stayed in June 2024

It would have been great to have had a small kettle in our room, just for the early morning coffee.

Location was excellent, beds were very comfy and the staff were very nice at assisting us with a cab to get back to the airport.

Stayed in June 2024

A bit stuffy in terms of temperature, noise could be heard from other guests during the night

Great location in the old town of Bilbao. Rooms were basic but comfortable.

Stayed in June 2024

It was a struggle getting our luggage up 6 flights. No elevator available.

The room and bathroom was spotlessly clean and the bed v comfortable. A v handy location in the old part of Bilbao close to public transport and the river.

Stayed in June 2024

Staff not available on arrival WIFI a little hit and miss

Location was just about perfect

Stayed in May 2024

I like the location and the friendly staff.

Anita was incredibly helpful during my check-in. Anita provided guidance to activities, restaurants and Anita gave us directions. Anita has provided the best customer service during my 5 week travels in Spain.

Stayed in June 2024

Facilities could of been a little better

Was in a great location and the girl on reception was more than helpful would definitely stay again if I needed too

Stayed in May 2024

The room and bathroom was very small I was on my own in a double room and I'd have felt claustrophobic if with another person. Expensive for what it was.

Lovely friendly reception staff. A kettle was available at reception for an early coffee if wanted as no facilities in the rooms. There was a free safe. Excellent location. 5 minutes from the train station.

Stayed in May 2024

My own fault for leaving the window open at night but got several mosquito bites. As rooms in the back look out onto a square that is uninhabited and a breeding ground for mosquitoes . Netting would be a great solution.

Excellent location, spotlessly clean , very friendly staff

Stayed in May 2024

Firstly, this is a hostel with private rooms with private bathrooms. It's ok, but there is absolutely no soundproof and you hear the nose all the time. The room is tiny but it is stated in the web site details and good enough if you plan only to sleep there. But noise did not let us do it until late night. Another thing is a parking. There is no parking in this hotel and after booking we have found out that we had to park our car in one of the city parkings (the closest is 7-10 min on foot). If you travel by car and plan to bring a heavy suitcase you may not like it. One more problem - unclear check in instructions sent by hotel. They told us to check in online which we did but we were not aware that there was a reception on the 3rd floor where we could do it offline. Finally we had to go to reception anyway to get the passcode for the door lock. And we were not the only guest who were confused. There were others on the ground floor. They helped us because they spoke Spanish and they called to the hotel to find out how to check in.

Location in the very center of an old town. A lot of eateries around and a supermarket right opposite the entrance of the hotel. Very clean inside. Comfy bed. Good shower. Free umbrellas at the reception.

Stayed in May 2024

A bit noisy, you can ear people walking in the corridor.

Nice staff, perfect location, clean room.

Stayed in May 2024

The noise, you can hear everyone in the corridor

The hotel has a great location

Stayed in May 2024

The wifi doesn’t work. Even if you sit down at the front desk.

Stayed in May 2024

Location was great. Room was small but clean. The bed was comfortable.

Stayed in April 2024

Beware, the rooms are on the second and third floor and there is no elevator. Also quite noisy, since the wooden floors, and drywalls are not soundproof.

Great location, excellent staff, very clean, modern looking tiny room. Literally in the old city, 5.minutes to the metro station, tram and central train station. room cleaning every day. Front desk was very helpful.

Stayed in April 2024

Fabulous location

Stayed in April 2024

Nothing.

It can be hard to find a comfortable room in the old town and I was very satisfied with this hotel. The room is spacious, clean and (importantly) quiet. Reception is staffed all during the day (nice lady) and there is a simple door system code for the evenings. I can recommend without any hesitation.

Stayed in April 2024

The toilet door is not the most convinient and need a struggle to get in/out/through. But as mentioned if you just need a clean room to sleep then this is an excellent option

Great location and great support from the team! The rooms are quite small but if you just need a room to stay while exploring the city then it is highly reccommented.

Stayed in April 2024

easy to hear neighbours in rooms next door if they are loud but that’s standard in old buildings I think

great location! lovely staff and super comfortable

Stayed in April 2024

oh, i had to climb 3 flights of steps to get to my room! hahaa! but it's ok, good to burn off the calories after all the good food!

the location was excellent! its right in the area of restaurants, attractions n especially after a long day of playing tourist it was so easy to just turn around n then you're back in the hotel! although it was right on a busy street with restaurants below, it wasn't noisy at all. The hotel people were also really friendly n helpful. when I was unpacking, I realised that I took the wrong USB cable for my charger, n when I went to ask the reception where would be the nearest shop to buy a cable, the reception took out a cable n loaned it to me! what excellent service! I doubt any other hotel would do that! N they gave good recommendations for where to eat as well. Oh I also liked their door lock system, never had to worry about forgetting keys or cards! I would go back there again.

Stayed in April 2024

The bathroom and shower were very small and beware there are no lifts. We had to take our luggage up and down three flights of stairs (62 steps), my husband counted. Okay if you are young but we're in our late sixties. I wouldn't recommend for people with mobility issues.

The hotel is located in the old town of Bilbao, and you just walk out onto the street for wonderful places to eat and explore, with an easy walk to the Guggenheim along the river. The room itself was a good size, immaculately clean with a comfortable bed. Considering it was a third-floor room above a reasonably busy street the room was really quite soundproof and dark with the shutters closed.

Stayed in April 2024