Nothing

The location is in the heart of Madrid, everything is within walking distance, and we did it with a 3 year old. Lots of food options the staff were great.

Stayed in October 2023

The soundproof wasnt that good, but not that bad, nothing to complain

Perfect location, very friendly staff, the room is clean, value of money

Stayed in September 2023

In a dire need of a revamp throughout.

The location

Stayed in September 2023

Walls and furniture were damaged. Money is not invested back in the rooms.

Location

Stayed in September 2023

It was perfect accommodation, I liked everything.

Localization, room clean, price, and perfect service.

Stayed in August 2023

The blinds I did not know how to pull it down but when they clean the room, they pull it down for you. There was a refrigerator in my room but it was not working, I don't really need a refrigerator so it did not bother me.

I love the place, it is situated in an old building and the hotel is in the 3rd floor. But once you enter, it is like you are transported to a different place. The place is cozy, there were 2 old women who spoke Spanish. One understands English, so I still managed. The room is clean and they clean it everyday and change the towels. I love the location, it is near San Miguel Market, Plaza Mayor, Catedral de la Almudena, Royal Palace, and Sol. Super worth it for the price of their rooms. They don't have breakfast though, but there are a lot of food shops around so you won't get hungry.

Stayed in August 2023

The place is very close to everything and at a good price. Staff and place was nice.

Stayed in July 2023

The infestasion. It is simply not acceptable to have bedbugs in a rented room, they should be closed until they take care of it. Just when I arrived, I killed a bug and had somebody else's blood on the sheet...

The rooms are downtown, in an old building. But it is infested (bedbugs) and it is certain you are going to infest your own home after this visit. Strongly recommend against it, it is not worth it.

Stayed in July 2023

Quite hard to find it on the first day.

The place is located just in the centre of Madrid. It is very convenient to get anywhere as there are three different metro lines that can take you anywhere. Also, Margarita was very helpful on any request and guidance needed.

Stayed in June 2023

Excellent location!!!!!!! And nice service. Highly recomended.

Stayed in April 2023

The host didn’t speak English so unfortunately that was an issue. I informed her the fridge didn’t work (previous person had left bottles in fridge that weren’t removed) -never was addressed during my 4 day stay. TV/remote also did not work. a bit noisy. Although clean this is an old place that could benefit from some upgrading.

good location and access to public transportation

Stayed in May 2023

Staff was very rude.

Stayed in May 2023

Unfortunately as the walls of the building are very thin you heard everything,the people in the next room and comings and goings of people checking in and out during the night We had to buy ear-plugs after the first night ! Also the fridge didn't work in our room .However being on a busy street,you didn't hear any noise from the outside

Excellent location and friendly host

Stayed in April 2023

clean rooms, excellent location, very friendly and helpful staff

Stayed in March 2023

I paid for a room by mistake, they said they had not received the money and it was removed from my account. They never answered my last messages. Called several times and nothing. Thieves

Nothing

Stayed in February 2023

location

Stayed in March 2023

Very comfortable accommodation, clean in the center of the first zone. The staff was very friendly, they changed the towels every day.

Stayed in February 2023

it was clean and the location is just perfect.

Stayed in February 2023

I was in Madrid at the end of January, this is a winter month, of course. However, I didn't expect the room temperature to be a little warmer than outside. There Turn off the heating early in the morning! !!? I woke up cold. Taking a shower in this cold is not comfortable at all .

location

Stayed in January 2023

wifi poor staff not speaking english room are very very small lift is very small hard to find location not perferable

only loaction is near to centre

Stayed in January 2023

great location. clean facility and room.

Stayed in November 2022

the electric went off at midnight , I couldn’t take a shower at 4am to catch my flight no lights nothing terrible

Stayed in November 2022

Location is ideal for exploring Madrid. I've stayed here multiple times and the staff always goes above and beyond to help guests with anything that they need!

Stayed in September 2022

We booked it cos' a "fridge" was specified as provided ; well there was a fridge but according to Margarite - manager - "it works a little bit" !! My experiences are fridges work or they don't, no in between exists. And the heat and humidity of Madrid NECITTATES a fride !! But manager was nice enough; we no espanol, she no englaish. They provide no chilled aqua and there's no signs informing one (that) he/ she is actually at the property upon finding it. But it's 50 meters from Opera subway stop.

Not applicable.

Stayed in September 2022