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Reviews of Hostal Alcázar 2 stars

Juan Labrador, 10, 45001 Toledo, Spain

#28 of 38 B&Bs and Inns in Toledo

Guests' Choice

Review score

Based on 46 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.9

  • Location

    9.2

  • Facilities

    7.2

  • Staff

    8.0

  • Value for money

    7.5

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 12 September 2024

    8.0
    Good value for money
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of a kettle to make some tea or coffee. Very few electricity plugs.

    Very good location in city centre Very quiet

    Stayed in September 2024

  • Reviewed: 23 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We had informed the host of our time of arrival but had to wait 15 min in front which was a little unfortunate, especially after a long day on the road. Else all was fine and as expected

    Great location in the old city, close to (discountable) parking

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Should have a key code

    No reception you have to call them to meet up and let you in

    Stayed in June 2024

  • Reviewed: 7 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    it was too costly for what I got

    staff was amazing and friendly

    Stayed in May 2024

  • Reviewed: 31 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    It wasnt possible to store luggage at the reception, only time on my trip where it was not possible... You can hear voices from other rooms.

    Very good location, nice, big room. Good value for money

    Stayed in March 2024

  • Reviewed: 16 February 2024

    6.0
    It's comfy and okay if you are travelling on your own and will spend most of the day out.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    There was no kettle. Bathroom facilities were very limited to body and hand towel, bath mat, one small soap and one small body wash bottle (20ml) for all the time I stayed.

    It's very closed to the city centre, it's in a quiet place, good amount of sockets in the room and bathroom. There were no lockers facilities, but that I knew already.

    Stayed in February 2024

  • Reviewed: 17 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Too much noise in the nearby rooms

    The location was good. Near the centre town

    Stayed in December 2023

  • Reviewed: 20 August 2023

    7.0
    Calm and quiet night in Toledo.
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I don’t feel something special. But I like it. I always need it for my travel.

    Location and reasonable price.

    Stayed in July 2023

  • Reviewed: 14 June 2023

    6.0
    Okay.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The lobby person was never there!! I’d never been to a hotel/hostel were the lobby was always empty. Really weird.

    Confortable bed and spacious bedroom.

    Stayed in June 2023

  • Reviewed: 19 March 2023

    7.0
    good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    I didnt like so much the thing that they didnt have locker for the stuff because when we did the check out we wanted to keep our things in the hostal for 2-3 hours but we couldnt because the woman that worked there tild us that she is not all day in the hostal.Also when we arrived in the hostel we were waiting for 15 minutes because the stuff wasnt there...

    The thing that i liked more was the location because its in the center so it is very close to enerything.

    Stayed in March 2023

  • Reviewed: 25 January 2023

    6.0
    Basic - No Frills
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    This place is no hotel. Expect no hotel facilities or services. The owner will show up to collect payment and provide building access at a pre-arranged time. If you don't arrive at agreed time, you must contact owner by phone and wait out on the street until owner is available and ready to let you in. Owner is not located within premises and appears sporadically during office hours. Very low capacity water heater and air conditioning unit. Prices are comparable to more conventional lodging offerings available in the area.

    Located near the center of the old city. Daily room cleaning service available.

    Stayed in January 2023

  • Reviewed: 21 September 2022

    8.0
    Price and location excelleng
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Could be noisy late at night and early in the morning. Quality of towels and bed pillows couls be improved.

    Location. Price. Friendly staff.

    Stayed in September 2022

  • Reviewed: 17 May 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The location is great. It is not like a hotel where someone is permanently at the reception. You are met after a phone call and given the keys, then you come and go as you please.

    Stayed in May 2022

  • Reviewed: 18 August 2024

    5.0
    Comfortable and a good price
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    The surroundings are quite but unfortunately, we went in a weekend in summer, so it wasn't quiet at all.

    Cheap price , clean and beds are comfortable. You can be in the most important museums and churches in few minutes.

    Stayed in August 2024

  • Reviewed: 13 May 2024

    5.0
    It really made me appreciate my room in Seville!
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy, no hair dryer, tv didn’t work and internet not great

    Decent sized room and private bathroom however very dated. Good location.

    Stayed in May 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The hosts are great folks, great staff.

    Stayed in March 2024

  • Reviewed: 12 October 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    For check-in there was nobody, although I arrived timely and I let the host know the time of my arrival the day before. I had to call a phone number and then wait for 20 min for somebody to come and let me in. The host only speaks Spanish, but is very nice and tries to be helpful.

    Great location right at Alcazar and walking distance to all the other sights, clean room with a comfortable bed, desk and wardrobe, bathroom. Daily cleaning of the room. If I come to Toledo again, I will gladly stay there again.

    Stayed in October 2023

  • Reviewed: 17 October 2022

    3.0
    Only if you have to, and not at weekends
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The price was double what we have been paying elsewhere and the room only half as good. It may be we were unlucky to arrive in Toledo on a holiday weekend but nevertheless the price was eyewatering. Also there is a very noisy roof top nightclub very close by which goes on until 5am making sleep on the top floor difficult.

    The staff were great the rooms clean and the location is central.

    Stayed in October 2022

  • Reviewed: 25 April 2022

    1.0
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 22 April 2022

    1.0
    It’s a SCAM
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This property cannot be trusted

    This property have no standard

    Stayed in April 2022

  • Reviewed: 20 February 2022

    3.0
    Really bad quality-price relation
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The worst place we have been to in years. Let’s start with the price: 100€ for a double room one night. Extremely cold room, the heating was hot air conditioner. The shower didn’t have enough pressure, and it was really hard to turn on. It was like a string of water. They didn’t allow us to leave the luggage there for a few hours when we left. NOT RECOMMENDED.

    The only good thing was the location.

    Stayed in February 2022

  • Reviewed: 6 February 2022

    6.3
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Terrible communication. You CANNOT drive close to the property and parking is a nightmare. There are a couple pay car parks nearby, and if only someone would warn you and give you the name of which one you should navigate to FIRST, before setting your GPS to the property, you will save at least an hour of intense stress and aggravation. I understand if the hotel wants to cater to a more local clientele, but if it chooses to use a booking site like this one, and draw in international visitors, please communicate that your staff only speaks Spanish and will be therefore unable to help you when you call, totally lost, and stuck on a tiny, narrow street. What an experience. My husband lived in Germany for three years and never had a driving experience like this. BOTTOM LINE - TRAVELERS - Find out exactly what car park you are going to use BEFORE entering town and go straight there. Make sure you have a small case with your essentials and leave the rest in your car and walk from there. HOTEL - Update the site and address the parking situation- give the names/addresses of car parks and advise that no one will be available to communicate in any language other than Spanish.

    Location is good. Very central and within walking distance to many wonderful attractions. Clean and secure.

    Stayed in February 2022

  • Reviewed: 4 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: 29 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

Showing 1 – 25

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