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Reviews of Helguera Palacio Boutique & Antique 5 stars

Palacio Helguera s/n Las Presillas, 39679 Santander, Spain

#1 of 43 hotels in Santander

Guests' Choice

Review score

Based on 39 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.7

  • Location

    9.1

  • Facilities

    9.6

  • Staff

    9.7

  • Value for money

    8.6

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Showing 1 – 25

  • Reviewed: 24 June 2024

    10
    This place is heaven on earth and the staff were phenominal especially Gloria she catered to all our needs even before a
    • Leisure trip
    • People with friends
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    The location is fantastic, the views are outstanding where ever you look

    This place is an amazing getaway never felt so relaxed in a long time. The pool the restaurant the rooms all were exceptional and had their own charm. I would recommend to everybody

    Stayed in June 2024

  • Reviewed: 21 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    Idyllic location up on the hills away from the hustle and bustle. Stunning house and beautifully incorporated modern facilitities

    Stayed in June 2024

  • Reviewed: 14 May 2024

    8.0
    We will come back
    • Leisure trip
    • Couple
    • Suite with Terrace
    • Stayed 1 night

    No bar open before restaurant times

    The calm, the environment, the people, the food.

    Stayed in May 2024

  • Reviewed: 12 April 2024

    10
    We would recommend this property for anyone that wants an old palace feel with modern touches
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    We stayed in their feature room. Awesome. Grounds were beautiful. Spa was excellent. Service was very good. Food was great and we made use of the fireplaces each day.

    Stayed in March 2024

  • Reviewed: 1 May 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    the design and the comfort

    Stayed in April 2023

  • Reviewed: 4 March 2023

    10
    beautiful converted hotel in an old palace––excellent value for old-world luxury
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    delicious breakfast, very beautiful property, and very friendly staff

    Stayed in February 2023

  • Reviewed: 26 August 2022

    8.0
    nice place but overpriced ans not 5 stars
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    service is not 5 stars, the breakfast is poor, swimming pool area is not as clean as it ahould be

    the main house, very beautiful and charming place, the gym and the views. really peaceful

    Stayed in August 2022

  • Reviewed: 17 August 2022

    9.0
    Fantastic place, quiet and luxurious!
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    The location, room and breakfast were amazing.

    Stayed in August 2022

  • Reviewed: 27 July 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    we stayed twice with a space of 3 weeks in between .The first night stay was brilliant staff couldn’t have been more helpful and friendly .The second stay wasn’t quite as good ,we waited 20 minutes to even to be recognised that we were waiting for breakfast ,there was only one other couple in the restaurant and a party of 8 outside having breakfast.It was unacceptable especially for a 5 star hotel

    lovely old building,majority of staff friendly and helpful.clean,lovely meals and facilities

    Stayed in July 2022

  • Reviewed: 6 July 2022

    10
    Simply excellent , there’s nothing not to like from the everso comfy bed to the spa facilities, the gorgeous peaceful lo
    • Leisure trip
    • Couple
    • Suite with Terrace
    • Stayed 1 night
    • Submitted via mobile

    beautiful , tranquil relaxing location

    Stayed in July 2022

  • Reviewed: 20 May 2022

    10
    enjoyed the peace and quiet and a very pleasant hotel
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    there is nothing to not like all fantastic, previous traveler’s might have problem finding it , very simple travel from Vargas to las presillas there is a bus stop and crossing you cannot miss turn left, you have the blue houses on your left,go all the way up , you will find the property on the right, enjoy your stay

    tranquility, detail to everything, clean and welcoming

    Stayed in May 2022

  • Reviewed: 1 May 2022

    10
    Excellence in an exclusive palace.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    The best owners the best service ever and the best food you can get in that region

    Stayed in May 2022

  • Reviewed: 19 April 2022

    10
    The perfect place to relax.
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    It is a hotel in a secluded area with a fantastic view of the valleys surrounding it. The place is exquisite in every sense. The palace is beautiful, the decoration is extraordinary, the service is outstanding, the food is fantastic. There are places to visit in the vicinity, but once you are there, you want to stay there. The rooms are absolutely beautiful and the beds and pillows just wrap you.

    Stayed in April 2022

  • Reviewed: 30 October 2021

    10
    amazing place
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    no menu in English)

    unique place, very beautiful location, delicious dinner, tasty breakfast, friendly stuff, highly recommend this hotel

    Stayed in October 2021

  • Reviewed: 22 September 2021

    10
    Beautiful hotel, good restaurant and service. We will be back!
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    Nothing

    Excellent hotel, situated in a family palace in reaching distance of the Santander area. The hotel was beautifully decorated, the rooms were great as well as the common areas, including a pool with great views over the valley. We also had great dinner and breakfast in the property. Staff were very friendly and helpful. One of the top hotels we stayed in through our road trip through Spain.

    Stayed in September 2021

  • Reviewed: 30 July 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Staying here is what makes your holidays so unique!

    Stayed in July 2021

  • Reviewed: 26 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    We really enjoyed our stay and found the rooms to be very comfortable and had a great meal in the restaurant. The staff were all exceptionally helpful and spoke good English. We had trouble finding the hotel because the directions included road names that didn’t exist. We spoke to the hotel about this and how we lost time driving back and forth trying to get data service to locate the hotel. Also we were not told about any activities apart from the gym but when I looked at other booking sites it mentions bikes and riding to explore the local environs. I asked about walking trails and we were given 2 maps which had us on the road. Otherwise we slept really well and it was a wonderful quiet and calm place to relax.

    Stayed in June 2024

  • Reviewed: 20 July 2023

    6.0
    Totally overpriced vs quality of accommodation facilities and services
    • Leisure trip
    • People with friends
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Garden

    Stayed in July 2023

  • Reviewed: 13 August 2022

    1.0
    The most horrible experience in a hotel in a long time.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Mediocre hotel that posits itself as high-end. The room was absolutely awful. Exposed shower next to the bed, very low attic ceilings in half of the room, so you constantly hit yourself on the head when entering the shower, taking something out of your luggage, making a coffee… You also cannot see your face in the mirror unless you bend down so can’t apply cosmetics or do your hair comfortably. The horrible layout makes the space feel suffocating. As far as the hotel itself, disheveled spaces, parking in a badly-maintained lawn, no elevator. The management and reception make you look like an idiot for holding them to a higher standard. Don’t waste your money. Go elsewhere.

    The cleaning and wait staff were wonderful.

    Stayed in August 2022

  • Reviewed: 2 July 2022

    3.0
    Poor
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 2 nights

    We were very disappointed in our room .My husband could only stand upright in a very small space and I hated that we only had sky lights and not windows .These conditions need to be very clearly stated on the hotel web site

    Breakfast served at your table

    Stayed in June 2022

  • Reviewed: 3 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: 26 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 15 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 29 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    There are no comments available for this review

    Stayed in June 2023

Showing 1 – 25

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