The hotel location and pool were stunning but the best thing about the hotel was the staff. Esther, Victoria and Tiago especially were so friendly and attentive and really made our stay extra special. They are a credit to the hotel! Will be back.

Stayed in September 2021

A beautiful location. One of the best i have stayed in. Would definitely go back

Stayed in August 2021

If you did not have reservation for food on evening you had to eat out or room service. It was 20mins to a nice place to eat in a taxi.

Excellent views and food.

Stayed in August 2021

Some rooms are quite old and tired with some problems: we could smell humidity from the walls. Not so many amenities as you would expect in a resort of this caliber. Feels slightly overpriced if you look at 5* competitors on the island

Fantastic views from hotel and room. Helpful staff. Very nice pool area and restaurant with great food.

Stayed in July 2021

The restaurant is overall poor in service. Order comes late and often incomplete. However the staff is friendly and trying their best.

The location and the overall environment is stunning.

Stayed in July 2021

Hotel is more private and for couples, would have been better if it’s adults only.

Fantastic romantic hotel with a great view, in this hotel you feel that you have privacy and individual approach. Really great ❤️

Stayed in July 2021

I love the view, I love the staff, they were so attentive so careful so genuine !!! I love the restaurant Eden, Spa and the rooms are outstanding

Stayed in June 2021

fitness could have more running machines and maybe 1 or 2 spinning bikes

world top class view ! amazing!

Stayed in June 2021

food was terrible and way too expensive

ambience

Stayed in June 2024

See above

The views are amazing… some of the best we’ve seen on the island but the property itself is tired and in need of major investment to bring it up to what they claim is a 5 star. The entire decor of our room was shoddy with light switches covered in paint and unfinished skirting boards, one of which stuck out from the wall and looked hazardous. I have seen complaints regarding cleanliness but I must add our room, sheets and bathroom was. A major gripe was that when we booked I’d stated two adults and one child ( myself, my 23 year old daughter and my youngest at 16). On checking in we were advised that my youngest would be classed as an adult and so would have to have a bed made up in the room at a cost of 187 euros per night. This bed was smaller than a single bed and not at all comfortable. I struggled to comprehend that, even if we were a family of two with one child, we would be made to sleep in one bed. It’s also off the beaten track so once you’re there, that’s it. The nearest town for anything you might need is a taxi ride away so if you’re not completely happy with the food served here, you’re stuffed. Myself and my two daughters went for a break last week, one of which is vegan and I have a gluten intolerance. We found the food very limited and sadly had a server at their only restaurant who was very curt when we asked if anything from the menu could be modified. We cut short our planned four day stay and checked into another actual 5 star hotel on the island. I must add the reception staff were excellent, Lara especially, very accommodating and thankfully didn’t charge us for the remaining days.

Stayed in May 2024

Location (too far from beaches) and the fact that they just added a huge tip to the final bill instead of making a recommendation

Property, staff, views

Stayed in May 2024

During our whole stay, there was a constant noise coming from above us. we had a pool deck above our room and it sounded like chairs were screeching over the floor and there was constant hammering between 4am and 9am. We did call the front desk about this and they told us they’d look into it. They called us back saying they couldn’t find anything so we just dealt with the noise for the duration of our stay. Service was good, it is a 5 star hotel, but I wouldn’t say it’s 5 star service.

Great location if you’re looking for a relaxing holiday away from the Ibiza strip. Beautiful hotel with an amazing view. The staff were friendly. i’m happy we stayed here instead of close to Old Town. It’s a short drive to the clubs if you want to go. There was some food options nearby.

Stayed in May 2024

The breakfast and dinner were terrible. We had to wait 1 hour for breakfast and had to send it back as it was cold. Eggs were terrible, how can you get eggs wrong?

The location was good, the views were amazing. Good restaurants taxi drive away.

Stayed in May 2024

We had some quite significant issues with our room (room 216) on arrival which included: - Black mould on shower head - Dirty curtain rail - Coffee stains on bedside table - Air con filter needs changing - Stains in jacuzzi bath - Scruffy doors We mentioned this to the reception staff on our way out to dinner, who told us, they couldn’t help us and asked me to send a WhatsApp Message to the hotel business WhatsApp account. This felt very odd, as a paying guest, I would at least expect a member of the hotel reception team to take on some responsibility to solve the issue, rather than asking me to send a message to them. Aside from the actual issues with the room… this response to my complaint was not of a 5 star hotel standard. More training is needed for staff for sure. We did not get a response to the WhatsApp message til the following morning & were assured our room would be thoroughly cleaned. The room was cleaned that morning & a bottle of wine was left in the room, but obviously, the damage had already been done as we had to sleep in the very dirty room the prior evening. We had come to this hotel following a stay at a different hotel & I have to be honest; we really noticed the poor quality of sleep we had at Hacienda - especially due to the extremely loud air con unit. The beds…. So uncomfortable, super low & super firm mattresses with an odd pillow setup that made it difficult to sleep. The hotel pool area was lovely, but beds need updating & lots of noise was coming for the suites closest to the pool (music that was louder than that being played by the hotel). This made it hard to relax. Ultimately, I think there are quite a few truly luxury hotels in Ibiza now & I would recommend you explore those first. The views at Hacienda Na Xamena are awesome but the hotel is a total let down, thoroughly disappointing and really not worthy of the 5 Star rating.

The views are simply stunning and the views are the best thing about this hotel… truly amazing. However, in my opinion; the views do not make up for the fact that this hotel needs a major renovation.

Stayed in September 2023

The rooms are ready for a refurbishment now very dated, small uncomfortable bed, we didn’t sleep very well during our stay. The food was also awful soggy greasy chips and floppy ‘raw vegetables’ were served to us around the pool. The hotel is relaxing but it has a weird Vibe that I couldn’t put my finger on. Whilst we were there we ended up driving and leaving the hotel a lot to go out for dinner as the food wasn’t very good and the vibe of the hotel just made me want to spend time away from it. I personally Would recommend staying at Nobu or six senses instead depending on the type of holiday you’re going on. Six senses is faultless but pricey. Nobu can be a bit loud but if you ask for a room away from the pool you have gorgeous views and a great hotel. If you are viewing for a wedding the views from the amphitheater are nice so would be great pictures but the guests can’t see the bride walk down the Isle with the way it’s laid out, and where the guests have to walk through to get to it is like walls with bright red paintings/ graffiti style decor which isn’t very wedding vibe. Also where you have your canapés and drinks reception after the ceremony overlooks the pool so your view is kids playing in the pool and people in the swimming costumes.

The hotel is living off its views. We went as part of our holiday but also to view as a potential wedding venue. It was ok. Slightly underwhelming. The views are gorgeous and the pool area and reception area is nice. The staff and the views are the hotels best assets

Stayed in September 2023

The hotel room was a a bit tired and in need of some maintenance shower was poor and this does not reflect the star rating

Breakfast was excellent and the hotel has a nice vib with great staff

Stayed in September 2023

The rooms were super old & smelly, there was hair EVERYWHERE in the rooms, the hotel is super old and needs to have updates especially in the rooms…the Ac barely worked. I honestly wouldn’t call this a 5 star hotel, I’ve stayed at some of the best hotels in the world but I would call this a 3 star hotel at best.

The views from the room were amazing, the hotel staff was very very friendly and nice.

Stayed in August 2023

Bad service. Bad cleaning. Dirty towels. Bad food. Dirty floor. Bad transfer/taxi services. Bad breakfast. Bad design taste. Bad smell.

View

Stayed in July 2023

When leaving the reception, they made us pay for an extra bed, which we had asked for when booking two months ago! Rude attitude from the staff and personally from the manager! Super incorrect!!! And last but not least bad food!

Only the view

Stayed in July 2023

No complimentary water, the rooms where not cleaned nicely and the food on the pool restaurant was horrible. Also the fact that you have to pay 40 Euros extra to use the second pool there is not amusing.

Location and views where stunning. Most beautiful sunset and the view on the sea was stunning.

Stayed in July 2023

hotel is old, corridor to rooms is empty and resonates, smells like chlorine. rooms have a nice view but aren’t worth the money

the view

Stayed in October 2022

Food from the hotel (not the Eden restaurant!), was far below quality in terms of quantity, presentation and taste. Patricia one of the waitresses delivered a great service. The frontdesk was bad. We had some issues (hammam not working, iron was really dirty and ruined a shirt, long waiting times for for instance the iron), and no apologies were given nor were we asked at checkout how the stay was. From a 5-Star hotel I expect a different service. You simply for the location.

Excellent views

Stayed in September 2022

Be ready that hotel is very tired and old-fashioned, pictures don’t show it. There is no shadow/umbrellas by the pool, so you have to spend all afternoon in the sun or use weird small armchairs with canopies. Food is not tasty especially by the pool (very limited, just fried staff) and lunch menu, room service is not impressive either. Massive lack of privacy, you will hear and see everyone below you on their terraces and balconies and they will hear and see you as well, so idea of romantic sunset for two was very challenging.

View is stunning no doubt

Stayed in September 2022

Rooms are old, food menu is terrible and considering you are so far away from anything else, there is really no other option. No working TV in the room either. Lobby and entrance had a weird old smell - the entire place needs some serious modernization and some good food options and it will be lovely.

Beautiful location and views

Stayed in June 2022