Attention paid to the request for a room on the 5th or 6th floor.

Breakfast is fabulous, beautiful views from the room. Staff are excellent!

Stayed in April 2025

The lunch options around the pool are very limited and the quality is poor. For example the pizza option is bet was out of a box and heated.

Pool area is excellent. Service and facilities are top notch. Breakfast is very good. Bar and evening entertainment is also much better than other similar hotels in the area. Room is also very good (junior suite with sea view) though the balcony was quite small.

Stayed in March 2025

Areas for Improvement: - Given the high nightly rates, charging extra for water at dinner felt unnecessary. - The sushi on Asian theme night was disappointing. - Desserts were just okay—nothing particularly memorable.

What we liked: - Breakfast Buffets: The absolute highlight—everything was fresh and delicious. - Cheese Station: A great selection of cheeses to enjoy each morning. - Fresh Bread Loaves: Baked daily and absolutely divine. - Fresh Honeycomb: A big hit with my daughter, who loves honey. - Outstanding Customer Service: Huge thanks to Leticia and Alejandro in the dining room, and Orlando at the pool. Their attention to detail was incredible—by our second day, they remembered our names and even our usual orders. One morning, we returned from the buffet to find two cappuccinos already waiting at our table—just the way we liked them. - Immaculately Maintained Resort: Both the interior and exterior were spotless. - Comfort at the Pool: Blankets were available for cooler days, which was a thoughtful touch. Orlando was always ready to help set up lounge chairs wherever we wanted.

Stayed in March 2025

Nothing

Everything, staff food etc

Stayed in February 2025

Nothing

Fabulous room, great location Loads of space Great pool and exceptional breakfast

Stayed in February 2025

What a wonderful place! We loved every minute of our stay. From the warm welcome by the staff, to the beautiful room, grounds and (heated!) pool, to the location overlooking the beach, JOIA is a dream. Great breakfast buffet, excellent dinner at El Cenador, lovely spa. This is the ultimate place to relax, enjoy the sun and treat yourself.

Stayed in February 2025

It’s really hard to fault, I would be knit picking. Perhaps a more modern smart tv with access to applications like Netflix. The gym ball needs pumping up. That’s a stretch at a fault!

It was clean, luxurious, great spa

Stayed in February 2025

Staff are fleet friendly and helpful. The breakfast and dinner were excellent with a wide choice every day. The pool area and terrace are easily large enough so that guests are not packed in. The suite had a large very comfortable bedroom with a seating area, bathroom, changing room and external balcony.

Stayed in February 2025

Nothing that couldn't be resolved promptly.

Beautiful hotel and staff were exceptional. Very relaxing. Stunning surroundings.

Stayed in February 2025

Nothing!

Really wonderful hotel, beautiful setting and facilities, and amazing staff who could not do enough for you. I really could not fault it. Wonderful break from start to finish.

Stayed in January 2025

Nothing

Absolutely everything. From the moment we walked in to the beautiful light stone decor and luxurious feel, to be greeted by very pleasant staff with cold cava and every moment thereafter. Absolutely loved it

Stayed in January 2025

Pool was beyond amazing. Breakfast 10/10 and Suite totally wonderful, Staff and management are wonderful

Stayed in December 2024

Booking direct seems to be more expensive than using Booking.com. Can't get my Iberostar membership to work - Been twice since I enrolled.

Fab-u-lous breakfast, wonderful location, excellent service, La Pergola - superb restaurant and Stefano is a great Maitre'd. Carla - assistant manager is very helpful and makes sure she sees the guests daily.

Stayed in December 2024

Nothing

Absolutely everything was perfect. The highlight has to be the friendly, obliging staff who were just delightful. It’s also great to have an adult only experience - it was peaceful and you could really relax

Stayed in December 2024

Fantastic Hotel, we’ll return for sure. Big thanks to Jonathan for the hospitality.

Stayed in December 2024

nothing...we didn't leave the hotel (only for some walks or nearby restaurants in the evening)

Very friendly staff at arrival and during stay. Rooms are spatious and quiet. All was wonderfull. We had a free upgrade and terrific service. Swimming pool, pool beds, the view, breakfast ... all 10.

Stayed in December 2024

Nothing

Beautiful hotel, fabulous friendly service

Stayed in November 2024

Sometimes it was unclear whether or not something is included in the price or do you have to pay extra and how much, especially as you simply "pay" via room number or room key card (which is very convenient) and you get billed at the checkout. That being said, I did not end up with any hidden costs that surprised me.

The buffet food was simply amazing. The quality of everything was very good, but the amount of choices is just spectacular. The only thing about the food that I regret was not getting the recipe for the awesome Watermelon Steak dish that was served in the buffet one evening! The staff was extremely accommodating, but in a very unobtrusive and relaxed way. The room was cleaned twice a day. The vibe in general is very calm and peaceful and genuinely invites relaxation.

Stayed in September 2024

Had to wait 2 days for the room we had booked, staff trying to convince us it was the room we booked, but we know you over book because it was our 6th time staying with you and the same thing had happened before! First room had little air-conditioning and a blocked shower. Not really acceptable for the cost of staying with you. Needs somewhat livelier entertainment in the evenings

almost everything

Stayed in October 2024

I had an amazing stay at this hotel from the moment I arrived at the reception :) The staff were incredibly friendly and welcoming, always ready to help. The property is beautifully green with a large pool, and the food is delicious and varied. There is an à la carte restaurant on site, and right next to the hotel is La Torre del Mirador, where the seafood is simply incredible. Additionally, there are excellent Italian and Asian restaurants nearby. The room was spacious and comfortable, with an ocean view and a minibar, plus daily cleaning and fresh water replenishment. The poolside service was excellent, and the gym, which overlooks the ocean, was a highlight along with yoga classes. This is the perfect spot if you're not planning to travel around the island, as it offers everything you need — diverse beaches, a beautiful coastline, and delicious restaurants. However, if you do plan to explore the island, the location is also very convenient, with quick and easy access to Los Cristianos, Los Americas, and it's only a 5-minute drive to Siam Park and other attractions. The hotel offers free underground parking, and it has direct access to two sandy beaches, one with black volcanic sand. The breakwaters make swimming very pleasant. The location is fantastic — close to all major attractions but quiet and peaceful, away from clubs and parties. Every evening, there was live music at the hotel, adding a nice touch to the experience. I highly recommend this hotel for anyone seeking a high-quality vacation experience with friendly, smiling staff, great service, delicious food, beautiful beaches, and all the necessary amenities. Thank you to the hotel for an amazing and memorable stay!

Stayed in August 2024

The main restaurant in the hotel is very good ( la Pergola), so I would eat there instead of the other restaurants outside of the hotel where Mirador guests get the 10% off (Restaurant Acanto etc.). Our experience of Acanto wasn't great, nor was Torre el Mirador restaurant just outside the hotel, actually. I would recommend instead to venture slightly further out and try real local cuisine instead.

The location and facilities are truly stunning, and staff are super friendly. It feels very private around the enormous pool and sun lounging area because it's very well laid out. This is absolutely a 5 star hotel and I would highly recommend staying here.

Stayed in September 2024

The lobby was to me too archaic. The reception was a small hole somehow it was not in fit with the rest of the hotel.

The pool and the surroundings. Very nice, very neet very cared. The garden is gorgeous. Plenty of sunbeds. Due to the elevated location fantastic view from the sunbeds to the see and the beach.

Stayed in August 2024

10 out 10

Stayed in August 2024

nothing

everything

Stayed in August 2024