Booking direct seems to be more expensive than using Booking.com. Can't get my Iberostar membership to work - Been twice since I enrolled.

Fab-u-lous breakfast, wonderful location, excellent service, La Pergola - superb restaurant and Stefano is a great Maitre'd. Carla - assistant manager is very helpful and makes sure she sees the guests daily.

Stayed in December 2024

Nothing

Absolutely everything was perfect. The highlight has to be the friendly, obliging staff who were just delightful. It’s also great to have an adult only experience - it was peaceful and you could really relax

Stayed in December 2024

Fantastic Hotel, we’ll return for sure. Big thanks to Jonathan for the hospitality.

Stayed in December 2024

nothing...we didn't leave the hotel (only for some walks or nearby restaurants in the evening)

Very friendly staff at arrival and during stay. Rooms are spatious and quiet. All was wonderfull. We had a free upgrade and terrific service. Swimming pool, pool beds, the view, breakfast ... all 10.

Stayed in December 2024

Nothing

Beautiful hotel, fabulous friendly service

Stayed in November 2024

Sometimes it was unclear whether or not something is included in the price or do you have to pay extra and how much, especially as you simply "pay" via room number or room key card (which is very convenient) and you get billed at the checkout. That being said, I did not end up with any hidden costs that surprised me.

The buffet food was simply amazing. The quality of everything was very good, but the amount of choices is just spectacular. The only thing about the food that I regret was not getting the recipe for the awesome Watermelon Steak dish that was served in the buffet one evening! The staff was extremely accommodating, but in a very unobtrusive and relaxed way. The room was cleaned twice a day. The vibe in general is very calm and peaceful and genuinely invites relaxation.

Stayed in September 2024

Had to wait 2 days for the room we had booked, staff trying to convince us it was the room we booked, but we know you over book because it was our 6th time staying with you and the same thing had happened before! First room had little air-conditioning and a blocked shower. Not really acceptable for the cost of staying with you. Needs somewhat livelier entertainment in the evenings

almost everything

Stayed in October 2024

I had an amazing stay at this hotel from the moment I arrived at the reception :) The staff were incredibly friendly and welcoming, always ready to help. The property is beautifully green with a large pool, and the food is delicious and varied. There is an à la carte restaurant on site, and right next to the hotel is La Torre del Mirador, where the seafood is simply incredible. Additionally, there are excellent Italian and Asian restaurants nearby. The room was spacious and comfortable, with an ocean view and a minibar, plus daily cleaning and fresh water replenishment. The poolside service was excellent, and the gym, which overlooks the ocean, was a highlight along with yoga classes. This is the perfect spot if you're not planning to travel around the island, as it offers everything you need — diverse beaches, a beautiful coastline, and delicious restaurants. However, if you do plan to explore the island, the location is also very convenient, with quick and easy access to Los Cristianos, Los Americas, and it's only a 5-minute drive to Siam Park and other attractions. The hotel offers free underground parking, and it has direct access to two sandy beaches, one with black volcanic sand. The breakwaters make swimming very pleasant. The location is fantastic — close to all major attractions but quiet and peaceful, away from clubs and parties. Every evening, there was live music at the hotel, adding a nice touch to the experience. I highly recommend this hotel for anyone seeking a high-quality vacation experience with friendly, smiling staff, great service, delicious food, beautiful beaches, and all the necessary amenities. Thank you to the hotel for an amazing and memorable stay!

Stayed in August 2024

The main restaurant in the hotel is very good ( la Pergola), so I would eat there instead of the other restaurants outside of the hotel where Mirador guests get the 10% off (Restaurant Acanto etc.). Our experience of Acanto wasn't great, nor was Torre el Mirador restaurant just outside the hotel, actually. I would recommend instead to venture slightly further out and try real local cuisine instead.

The location and facilities are truly stunning, and staff are super friendly. It feels very private around the enormous pool and sun lounging area because it's very well laid out. This is absolutely a 5 star hotel and I would highly recommend staying here.

Stayed in September 2024

The lobby was to me too archaic. The reception was a small hole somehow it was not in fit with the rest of the hotel.

The pool and the surroundings. Very nice, very neet very cared. The garden is gorgeous. Plenty of sunbeds. Due to the elevated location fantastic view from the sunbeds to the see and the beach.

Stayed in August 2024

10 out 10

Stayed in August 2024

nothing

everything

Stayed in August 2024

Nothing

Wonderful hotel. Everything is perfect, the facilities, the staff, the food, the location.

Stayed in August 2024

The staff and food made this hotel truly exceptional. Can't recommend it more!

Stayed in July 2024

n.a.

One of the best hotels we ever stayed, very friendly staff, super nice rooms with beautiful views and a nice pool area and garden. Very good breakfast and fantastic Dinner in La Pergola Restaurant!

Stayed in February 2024

The staff were outstanding. The food amazing. The facilities fantastic and the spa wonderful,

Stayed in February 2024

It was our 3rd time here and i must say this is a great hotel, very relaxing atmosphere and amazing staff.

Stayed in December 2023

Excellent staff, who always make you feel welcome without being obsequious. Pool is wonderful, with lawn and palm trees and great view of the beach - and no music! Sunbeds provided where you want, and free drinks served by the pool twice a day. Top quality breakfast choice too.

Stayed in November 2023

Nothing!!! Only suggestion is perhaps an update in the rooms to refresh & consideration of charging points at both sides of the bed.

Absolutely everything!!! The most perfect hotel I’ve ever stayed at! The hotel, the facilities, the pool & sun area, the restaurants, the bars, the rooms, the view … we’re all incredible. Overall though it is the staff that make this hotel what it is. Every single one of them are a testament to the hotel, so friendly, attentive & helpful. They make you feel super special & you can see they genuinely enjoy their job! Thank you Grand El Mirador… you’ve been fantastic & I can’t wait to come back!

Stayed in October 2023

Nothing One Of The Best Hotels We have ever Stayed At Staff Brilliant

Everything From Start To Finish

Stayed in October 2023

service , friendliness of staff, comfort second to none

Stayed in October 2023

Beautiful property, everything is stunning

Stayed in August 2023

Nothing

Everything

Stayed in July 2023

This was THE BEST hotel we have EVER been in !!!! The service was exceptional- kind, cheerful, and helpful. Cleaning was 2-3 times a day, always fresh towels, two fresh bottles of water, and a small chocolate. The cocktails were excellent and so were the waiters. And the food was amazing - both breakfast and evening- fine dining level, worth every cent. The place was beautiful, peaceful, and clean. We want to come back to that same hotel!

Stayed in July 2023