Cuesta Santo Domingo, 5 y 7, Madrid City Center, 28013 Madrid, Spain
#22 of 443 hotels in Madrid
Guests' ChoiceBased on 497 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.5
Value for money
8.4
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 8, 2023
Ric
South AfricaDoor into the toilet didn’t open fully and thdn jammed closed. Maintenance sorted it in less than 5 minutes, well done
Location and quality if the rooms
Stayed in September 2023
Reviewed: September 6, 2023
Stefania
AustraliaEverything
Stayed in September 2023
Reviewed: September 3, 2023
Kavita
United KingdomBeautiful hotel with great customer service and an awesome rooftop bar & pool.
Stayed in August 2023
Reviewed: September 2, 2023
Chris
United KingdomService wasn’t up to standard, frequently looking for waiter to order food or drink without any luck
Great location; beautiful interior and comfortable
Stayed in August 2023
Reviewed: September 2, 2023
Rachel
United KingdomMore sunloungers by the pool. Staff by the pool were not as good as the exceptional staff elsewhere in the hotel.
Room was gorgeous and sumptuous and nothing was too much effort for the staff. The location is excellent for all sightseeing and for just soaking up the Madrid atmosphere
Stayed in August 2023
Reviewed: September 1, 2023
Nuno
PortugalEverything perfect.
Everything amazing. The best
Stayed in September 2023
Reviewed: August 29, 2023
Omar
Saudi ArabiaThe main Entrance is in a middle of a small inclined narrow street
The staff Especially the head waiter Arturo
Stayed in August 2023
Reviewed: August 27, 2023
James
United KingdomFriendliness of the staff, additional payment for certain sun beds at poolside
Good location and rooftop terrace
Stayed in August 2023
Reviewed: August 27, 2023
Laure
SwitzerlandAmazing hotel, I loved my stay here. The quality of the service is exceptional, the hotel is stunning & modern, the rooftop has amazing views over the city and breakfast was delicious. I will definitely stay here again, thank you for an amazing stay !
Stayed in August 2023
Reviewed: August 26, 2023
Mary
AustraliaThe only thing we didn’t like is the bathrooom design and I get it’s very contemporary design but a bath tub in the shower area just doesn’t work.
Exceptional hotel Great location and very extremely efficient staff
Stayed in August 2023
Reviewed: August 22, 2023
Nicola
United KingdomNothing!
Amazing location, very helpful staff. Gorgeous view from the rooftop!
Stayed in August 2023
Reviewed: August 20, 2023
Sahar
United States of AmericaSize and depth of pool but eh it's Europe, it's ment more as a cool off area. Rather than a real swimming pool.
Large rooms, very comfortable beds. Elegant old world charm. Lovely staff, beautiful decor, central location. Quiet location.
Stayed in August 2023
Reviewed: August 20, 2023
Ruth
United KingdomBreakfast was expensive, we chose to eat it elsewhere. Loads of bars and cafes nearby so not a problem.
Lovely quiet bedrooms with comfortable beds and nice bedding . The staff were lovely and the building is beautiful. I particularly liked the jacuzzi at the rooftop pool. It was lovely .
Stayed in August 2023
Reviewed: August 19, 2023
Barry
United KingdomNothing
Beautiful room, beautiful hotel, great location
Stayed in July 2023
Reviewed: August 17, 2023
Alina
RomaniaVery good location! Nice terrace and pool!
Stayed in August 2023
Reviewed: August 14, 2023
Victor
FranceLocation perfect and hôtel and services outstanding.
Stayed in June 2023
Reviewed: August 12, 2023
Salem
Saudi ArabiaIt’s a nice hotel
Stayed in August 2023
Reviewed: August 11, 2023
Kimberly
United States of AmericaWe were greeted by the most professional staff when we arrived. Luxury hotel at its finest! The location of the hotel is just perfect. Walking distance to all the main attractions.
Stayed in August 2023
Reviewed: August 1, 2023
Victor
United States of AmericaNothing!
GREAT Stuf always helps with any questions or concerns. Definitely recommend this plays to stay in Madrid to my family and college to stay in the heart of Madrid and enjoy the moment!
Stayed in July 2023
Reviewed: July 29, 2023
James
United KingdomRooms are well equipped but not large. Roof top pool is pleasant but not a large area, with a number of the sun bed areas reserved only for pre-booking at a fee even as a hotel guest.
The spa facilities, whilst small, were high quality with excellent treatment rooms and staff. Had a top quality massage treatment.
Stayed in July 2023
Reviewed: July 28, 2023
Tom
United Arab EmiratesStaff were incredibly helpful we had so many requests because of our baby and they dealt with them all super fast and with a positive attitude.
Stayed in July 2023
Reviewed: July 25, 2023
Sara
United States of AmericaI wish there was a little space in the family room.
The staff was incredibly attentive
Stayed in July 2023
Reviewed: July 23, 2023
Maria
United KingdomThe red level is not really worth the extra expense. The idea is great but the area is not comfortable enough. It’s more like a restaurant and needs to be more inviting. Also table service would make it more appealing.
Fantastic hotel in the heart of Madrid. Service was exceptional. Rooms nicely done, breakfasts very good.
Stayed in July 2023
Reviewed: July 21, 2023
Karljacoby
AustraliaA very friendly and helpful team and great location in the centre of Madrid.
Stayed in July 2023
Reviewed: July 19, 2023
Toni
United KingdomNothing. Everything was excellent
In addition to the high standard and quality care from all staff, the decor and grounds of the hotel are stunning, making it difficult to leave and enjoy the splendour of Madrid. Breakfast was a treat, but dinner in one of the three restaurants was fantastic.
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content