The only thing is that the rooms are very small considering the price.

The location and everything about the hotel is excellent!! Great offer to use the Audi for 12 hours, worked our nicely! Staff Is very welcoming. The rooms are very clean and the breakfast was wonderful..

Stayed in November 2024

Beautiful property, wonderful staff! Everyone was fantastic!

Stayed in November 2024

Great decor comfortable room fast service friendly staff

Stayed in November 2024

Nothing to comment here. We only spent two nights, but wish we had stayed longer! We unfortunately didn't get to try the spa and will be doing this if we return.

We loved our room, the cleanliness of the hotel, all staff were exceptionally helpful and friendly, we loved the breakfast! Room service was also great! I would absolutely recommend the hotel.

Stayed in October 2024

The room was quite dark. The breakfast at the red level was average? Not great choice. Our room was okay but not as described. It was a very expensive hotel for just okay?

Great old building. In a great location.

Stayed in October 2024

Gorgeous property with such an attention to detail! The staff was so friendly and available to help with all your needs! The hotel is walking distance from almost everything! The breakfast was so delicious and rooms were very clean, comfortable and luxurious. I would recommend this property to anyone visiting Madrid!

Stayed in October 2024

Limited breakfast offer for a five star hotel. Omelette, youghurt only on order with sincere instructions; only one order/one free plate per day. Breakfast order delivery time up to 40 minutes. If one wants to begin with the only on order youghurt dish thats a long wait and many minutes spent in total at breakfast. No vegetables at breakfast. Nothing green. Limited table seating, some where lounch sofas uncomfortable for eating breakfast.

Location The garden Rooftop view and bar The room all ok as it should be for the price of five star hotel Staff allways helpful and nice .

Stayed in October 2024

There is nothing not to like

Concierge Roberto was extremely helpful. The rooftop pool The bar and courtyard

Stayed in October 2024

Our concierge Lucas was fantastic - he recommended and booked several great restaurants for us.

Stayed in September 2024

Nothing

Very central

Stayed in October 2024

Nothing

Staff and service are excellent

Stayed in October 2024

Some restaurant staff needs a bit more training, but it's ok, they're kind and friendly.

First time staying in this hotel and it reminded me one of my favourite hotels in Vilnius. It is really a fantastic hotel, absolutely beautiful inside, beautiful decor, great staff, very friendly. Restaurant serves very good food, the garden at the restaurant is exceptional, the lounge area is very comfy and looks amazing, the front desk looks VIP style. I've booked a premium room because I wanted to have a spacious room, but they actually gave me a free upgrade to a suite which looked absolutely incredible. I will 100% come back again!

Stayed in October 2024

Bigger workout room

Everything! Best food in the city. Very accommodating. Great location with a beautiful roof top pool. Casual sophistication, right in the heart of the city on a quiet street.

Stayed in October 2024

Everything was beautiful!

Everything was beautiful - we upgraded to Red Level and it was completely worth it. Beautiful sanctuary in the middle of Madrid, close to the Teatro Real where we enjoyed an opera and many beautiful restaurants around. Thank you to Roberto for his high quality of service.

Stayed in October 2024

Obviously pricey on the value side.

Exceptional faculty and staff.

Stayed in September 2024

Amazing location.

Stayed in September 2024

None

Everything

Stayed in September 2024

Elegant hotel , delicious breakfast good location 👍

Stayed in August 2024

There is nothing not to like

I like everything about this property location, breakfast ,red level service ,attentive stuff

Stayed in September 2024

Everything! Staff were lovely & very attentive. Red level was great, & really relaxing. Venue itself is elegant & room was very comfortable & quiet. Loved it!

Stayed in September 2024

All

Stayed in July 2024

Concierge and font desk staff were very very good and attentive.

Stayed in September 2024

The gym was so tiny, there were so many rooms that were not used. Its a shame the gyms are aways an after thought. You couldn't swing a cat in there, if more than 4 people were too attend it would be crowded!! Also the service around the pool area wasn't great. Not once were we asked for a drink or food. We visited in August, they reserve cabañas that nobody purchases, however there were always guests without beds because of this and the cabanas sitting there empty. They should just be free with your stay then there would be enough room for everyone.

Breakfast was great, staff were friendly and the hotel smelt amazing. Beds were so comfy and they upgraded us to a interconnecting room.

Stayed in August 2024

Great location, very clean and spacious rooms. The breakfast was also delicious. I would love to stay here again the next time I'm in Madrid.

Stayed in August 2024