Very small bad. Too small sleeping room.

Nice decorated, Good breakfast

Stayed in September 2024

The only disappointment was the breakfast. Not open until 8am, and just average. Coffee and juice from the machines was poor, and a very limited food selection. It wouldn't prevent me using the hotel again, but I wouldn't pay for a "breakfast included" rate again, especially as the suite had a fridge and cooking facilities.

Location was excellent for my visit (business), but may not be for some as very close to motorway. However it was very convenient for me, and the hotel boasted a gym and a pool which I didn't have time to use during my visit. The rooms were a very good size, with a separate seating area, balcony, small kitchenette and master bedroom. The w/c felt a little cramped by having a washing machine in there too, and both the toilet and shower were part of the main bedroom area, with glass partitions (excellent shower). For me as a single business traveller it had everything I needed and more, even down to the ability to make my own ice in the provided fridge / freezer. This hotel could be very functional for longer stays - very comfortable, nice bedding and plenty of towels. Staff were very helpful - English speaking too, helpful for a British traveller!

Stayed in September 2024

The layout was a bit weird. The breakfast was quite bland and a bit boring

It was close to the hospital and very clean

Stayed in July 2024

The toilet is on one side and the shower on another side and in between there is a sink as all open on the bed room. Make sure to bring tea and coffee

It is clean and nice, comfortable but far a way from the center

Stayed in June 2024

Room is too small

It is close to a metro station

Stayed in June 2024

- toilet and shower are literally in your bedroom :/ well, behind the partially transparent glass door. I didn’t have any problem with that, because I stayed alone, but if you travel with someone, the privacy is questionable, in my opinion.

- perfect location for those who want to attend events at Caja Mágica; - very close to the metro station; - easy check in/check out - room with balcony and kitchen

Stayed in May 2024

I didn't like the lack of personnel, everything seemed like people are doing more than what they are expected to, like the person of the breakfast, one for all.

I liked the people, everyone was happy and ready to help.

Stayed in May 2024

The indoor elevator occasionally gets stuck.

The hotel is very new and WiFi is good and fast.

Stayed in April 2024

Would have been useful if we could have had dinner at the property.

Location perfect as was within short walking distance of Cája Mágica ATP Tennis. Breakfast good with a lot of choice.

Stayed in April 2024

Bathroom is nudged inside the room. Works, but little privacy if that’s for a couple.

Awesome apartment space. Kitchenette

Stayed in May 2024

Bathroom inside the room

Everything was perfect

Stayed in April 2024

The mattress

Great spacious room, and convenient location

Stayed in April 2024

It would have been nice to be able to lock the door of the room internally, and it was a shame the pool closed at 9pm as I arrived too late to try it. There was also not many facilities around the hotel - quite a quiet area.

The facilities were really modern, clean and functional. The price was good considering other places in the city, and though it was not near the centre it was super easy to reach the main tourist areas by hopping on the number 3 metro. The staff were very helpful and check in and out was very easy.

Stayed in April 2024

Couch and mattresses were hard. Remote for ceiling fan needs a guide, not intuitive.

Excellent staff, very clean and modern, convenient to metro, shower, kitchen, patio were great.

Stayed in April 2024

The breakfast was very limited and mediocre. Only a small range of products available, terrible coffee, fruit was not fresh.

Situated next to a metro station and the hospital. Friendly and helpfull staff, nice balcony.

Stayed in February 2024

There were nothing to dislike in this hotel during the stay

The hotel is located not far from the city center. Less than 1 km you can find Lidl. Bus stops are in 200 m from the hotel. The design of rooms and hotel were excellent. The facilities in room sitisfy all needs for staying with comfort. The rooms are clean. The hotel is a good choice for a traveller.

Stayed in December 2023

The washing machine wasn't hooked up but the front desk promptly took care ofit.

Stayed in January 2024

Would be good to have a few coffee capsules/tea towel/washing up liquid included in the suite, rather than have to buy for just a couple of days. There is ongoing building work close by so some noise from that at times.

Outside of central Madrid, but easy to reach centre (Sol) via metro line 3, just a few minutes walk away. Very comfortable room, with plenty of storage space and well equipped kitchen. Nice to have a balcony.

Stayed in January 2024

The cooktop didn't work, and the batteries to the remote were dead. However, once we advised reception, they sent someone up within half an hour to replace. The floor was heated. However, you could not adjust the temp. Due to the fact that the rooms are outside, cold air does get through the door seals. The floor was filthy, hadn't been washed in a while, as evident by our feet and socks, and you could just tell. The tap in the kitchen sink was loose. It's still usable but awkward. We advised reception on leaving. It would also be advantageous if coffee pods, dish washing liquid, dishwasher tablets, washing liquid were supplied, tea bags, and a kettle. Otherwise, what is the point of having these appliances, as no one would travel with these accessories. Would also be good to supply a corkscrew and tea towel. 🤔 Oh, and a false fingernail was left in the bed after being made. Attention to detail NOT! 🫣

It was spacious, in a good location, supermarket and tapas bar down the road, and the metro was just up the road also which takes you straight into town. Staff were friendly, and the building was quirky.

Stayed in January 2024

Good location , near metro and 30 mins away from the center with metro. Nice big rooms and very clean. Quiet area with supermarket in walking distance.

Stayed in December 2023

No bathroom door and it’s next to the beds

Room is large as apartment set up. 3 mins walk to the underground

Stayed in November 2023

We had torrential rain during one day (Madrid had to close parks, roads were flooded so not a normal rain) and water was coming into the apartment first by the private elevator shaft then through both the front and back doors. As all the corridors of the hotel are outside, the corridor leading to our apartment was flooded and water was leaking in from under the door. The hotel staff put towels on the floor and mopped up water and tried to clear the corridor of water so we could leave the apartment without getting soaked. The next day the sun was out again and everything was back to normal.

Great apartment hotel. We had a duplex with a kitchen and a bedroom with ensuite bathroom on the first floor (with a washing machine) and a living room and a second bedroom with ensuite bathroom on the second floor. You could reach the second floor either through a private outside staircase or a private elevator (that could fit only 1 person at a time) in the apartment. The kitchen was well equipped (good size refrigerator, microwave, stove top, dishwasher, plates and pots and pans). The breakfast was nice and they made omelets to order. The employees of the hotel were very nice and quick to respond to requests (eg. extra towels, ordering taxis etc). The location is very good. A 5 min walk to a metro station on the yellow line (3) which brings you to Sol. A taxi to the Palace cost just a few euros. Not a lot of restaurants around but a grocery store very close (5 min walk).

Stayed in October 2023

Breakfast could be a bit varied, with more vegetables and a few options for people who do not eat meat and dairy products

Only a few stops by metro to the center, clean, comfortable and silent apartments.

Stayed in November 2023

N/A

Stayed in October 2023