It was complex to make any bookings for activities and restaurants on site. The app did not seem to work very well. The large 'main' pool was not actually open and it looked amazing as a central feature of the resort so rather disappointing as when I booked the booking portal stated that it would be open by the time we arrived, that said, the heated pool that was open was great.

Position was perfect.amazing unboscured views of the ocean. Proximity to beach was great. Easter celebration meal and dessert stalls were a really nice touch touch.

Stayed in April 2025

One and main pool was remodeling and the sport was cold

workers

Stayed in April 2025

Slightly outdated sofas and beds in the room

Excellent location and resort for the families

Stayed in April 2025

We had a nice big room with a sea view except that it smelled horrible in the bathroom. The food quality is middle standard with lots of salt, in the end of our trip we even didn't bother going to eat there. The bigger pool is closed and for the beach you have to go down the hill.

Stayed in March 2025

The meal schedule is very inconvenient, so sometimes we couldn't wait for lunch and then there was a long break until dinner. and if you are with children, they always want something to eat

everything was great

Stayed in March 2025

Away from the beach

Rooms, animation team with activities, friendly staff

Stayed in December 2024

The food in the buffet was ok, most was not hot and not very good. We were disappointed that pool 4 was closed due to renovation, hopefully it will be made clear of the closures of facilities in the future so when booking this can be taken into consideration.

We loved pool 5! the naked Spa pool, which was a lovely surprise because of this surprise we will be back.

Stayed in March 2025

Bed and sofa-bed were very uncomfortable, hard pillows, stains and holes on the sheets

Good location and entertainment

Stayed in March 2025

The main pool is closed for renovation until April. That information should be given at the time of booking. The pool is at least 30% of the reason why you visit the resort so this is really important information. The remaining pools are nice but limited in size. The cleaning service is not optimal for a 4 star hotel.

The resort area is well maintained and very green. The main restaurant offers a lot of variety and the quality of the food is quite good. There are plenty of activities for both children and adults so you don’t get bored inside the resort. It’s overall good value for money compared to alternatives in the area.

Stayed in February 2025

Main Restaurant a bit too big and busy

Facilities

Stayed in February 2025

Wished they'd have told us the main pool was be rufurbed. The kids were very disappointed.

Stayed in February 2025

Only 2 things - remote but nice town about 5 mins by car and maybe 1 hour beach walk if tide out - seems to be a bus service nearby but looked busy. Large pool area closed for refurbishment but will only enhance facilities when reopened.

Really helpful staff arrived late and told to go and have dinner and then book in. Sea view room - stunning views, great disco 70’s 80’s mix had everyone young and old on the dance floor, food - plenty of selection with freshly prepared areas, good access to beach just need to watch tide times for access and swimming. Great area to visit for lovely beaches but car required. Lovely shop on site and fantastic gym.

Stayed in February 2025

Large pool was closed due to renovation, a big disappointment for everyone in our group. This is very "german" mass tourism establishment with the way it is organized and the clientele. Evening shows are so so. Not exactly the way it is presented on photos. You need to install their app on the phone to use sport activities.

Good food with large variety of options for everyone, large rooms with a sea view, the beach, animation regarding sport options.

Stayed in February 2025

Music during the classes at the gym was a bit too loud, so a bit disruptive to the sounds of the sea. It would have been great to have a coffee machine nearby in the morning.

Amazing location far away from the crowds. Stunning beaches, delicious food, and good entertainment. The Teen club was a great bunch of young people - 'screen detox'.

Stayed in February 2025

Location is a little out, but a taxi is only 12 euros to morro jandia Beach, which is so much warmer and a lovely beach The manager at the bar pool is rude he let's the whole team down as the team are a great bunch

The staff were so friendly food was great Hotel is lovely lots of activities and evening entertainment was great too loved it

Stayed in February 2025

We paid to stay in the Premium lodge area which included premium drinks and cocktails in the lodge bar, but nowhere else . However, we were told we could BUY premium drinks in all the other bars.. which made no sense in an all-inclusive having paid for premium? I am.not worried about drinking local.brands but the drink quality was very poor. I understand that serving all inclusive drinks there is a need to keep it inexpensive.. but the options are now cheap. And cocktails are now served from a machine that taste awful. This is our 3rd visit and the change in drinks was so disappointing.

The food both in the buffet and speciality restaurants was excellent

Stayed in January 2025

The pools are very cold (except the kids pool which is heated), take a wetsuit for the sports pool! Not going to name, but there was a fitness instructor who didn't do proper warm ups and stretching, also didn't want me to customise ... even when we'd been instructed to lunge walk 10 times the length of the fitness terrace, not good. When I tried to do my own thing they were not happy so I didn't go back. In the buffet, there were the odd stations that one chef could not manage on their own, e.g. fried eggs and pancakes or sometimes at dinner with popular items. The management could do more for those bottle necks. Otherwise you have hot food on your plate but by the time you have the other things you want, everything is cold. Defo get 2 chefs on the eggs / pancakes. And turn the toasters up so one pass is adequate. We went to all 3 of the speciality restaurants and to be honest the food isn't great. It was good for more of a feel of eating together as it's a lot smaller space. If you don't use them you aren't missing anything. I've been in all incs where I'd say the opposite to this 'don't miss them' so it was disappointing. So not a place for real foodies. Beds aren't amazing but not so bad I didn't sleep well. Pillows all nice and lots of choice so perhaps they have updated since other visitors. Like other reviewers we didn't like the twin beds pushed together thing. I really think it's worth the management being able to offer double or twin. I wonder how and when they'll sort the retiling of the pools, I spent the holiday pondering how an all-year hotel goes about doing that. WIFI needs to be improved, in our room it was struggling (block 14 ground floor). Also no threadbare towels on our visit. The odd thread but certainly not on their last legs.

So clean, everywhere. A lot of staff so place is run very well in all dept's. The buffet restaurant was prob the best I've come accross in all inc. in the canaries, they have provided a microwave and a plate heating unit in the far right corner. This might well be in response to other feedback. The gym is best I've seen in a holiday gym anywhere. Loads of space to do your own things, boxing bags, spin, step, trampoline, Bootcamp, HIT, and a well equipped gym. MASSIVE special mention to Alejandro for mine and dads tennis lessons. Dads 81 and playing for first time and I'm beginner rubbish and this guy is incredible, treated us no different to anyone else and cared so much. He's so talented by in spotting how to coach that after 6 lessons we were able to play a bit of a game on a full court. Outstanding patience, commitment and consistency. My husband went biking everyday with Matyas, Aron and Egypt and really enjoyed that. Dad and hubby also did the archery and enjoyed it but said that some of the arrows get bent and then don't work. Glad we didn't go for the premium rooms as I don't think that would have been worth it. Really liked the textile free area, love a hotel that allows an all over tan :) Most things here are as you expect for 4 star all inc. Having visited many, this is one I would return to. Take a travel kettle if you can, some rooms are a long way from breakfast. Rooms have small fridges in them. Liked the shops, really that little shop has EVERYTHING, nice :) Because the grounds are so big it's reasonably easy to find an out of the wind sunbathing spot, which is often not the case in other resorts. This resort has a lot on offer for different types of visitor and varying preferences inside of your group. We were there over xmas and new year and like other similar venues the food on xmas day and NY eve was amazing! No grapes for NY but we did get a firework display :)

Stayed in January 2025

wifi speed is slow in the room. No cellular signal coverage in the room on the first floor.

Location, View, facilities in the hotel are satisfactory. Less crowded than Tenerife and Gran Canaria.

Stayed in December 2024

Difficult to book in to tennis and gym classes . Noisy as our room was under the sundeck next to the stairs . People dragging deck chairs early morning and late at night .

Fab view , good facilities

Stayed in December 2024

The bars are opened too late, which made it very noisy very late at night, keeping people awake. I much prefer the resorts where they close about midnight. Not much in the nearest area, but a taxi to Morro Jable is only 12 euro.

Great resort, comfortable bed, very good food, marvellous gym, lots of sunbeds, access to the beach ( the main gate leads to a very rocky beach, only found another gate on the last day which leads closer to the sandy beach)

Stayed in December 2024

Few tiles missing from the swimming pool

The sunrise view from our balcony, the fish restaurant gala dinner & Spanish restaurant gala dinner and entertainment, golf buggy tour of the resort. Bottle of bubbly and chocolates in our room on arrival.

Stayed in December 2024

Food could have been bit hotter Alcohol was watered down

Stayed in December 2024

location of room we had a sea view which is a long way to walk when you have walking difficulties

Drinks and food excellent staff couldn't do enough for you fridge in room and water topped up regularly

Stayed in September 2024

None

Good choice of food which changes everyday; very close and beautiful, sandy beach; programe filled with variety of sport and entertainment activities for adults, teenagers and kids. Spacious rooms; staff and reception were very helpful and friendly to all guests. For example, we had a problem with drain in our hotel bathroom and it was solved within that day. Internet could be faster.

Stayed in November 2024