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Reviews of Grupotel Cinco Plazas

Calle Anzuelo 56, 35510 Puerto del Carmen, Spain

#442 of 847 hotels in Puerto del Carmen

Guests' Choice

Review score

Based on 2171 apartment reviews

8.3

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.6

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 30 June 2024

    8.0
    We had a lovely stay and will definitely be returning.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 14 nights
    • Submitted via mobile

    Chain the sun loungers up at night, and set a time in the morning when they get unchained. The whole two weeks we were there, people were coming home late at night and putting towels on the beds, if you were not up by 6 or 7 in the morning you were not getting a sun lounger, and the annoying thing was people putting towels on loungers and not using them to late afternoon.

    Second stay for us here at Cinco plaza. The property is in a great location, 5 minutes walk and your down at the sea front looking out at lovely beaches, shops, bars, and restaurants. We stayed in a one bedroom room, very basic but comfortable, and clean. Nice pool area and snacks and drinks can be brought from the restaurant throughout the day.

    Stayed in June 2024

  • Reviewed: 29 June 2024

    8.0
    Relaxing holiday.
    • Leisure trip
    • Solo traveller
    • Studio (2 Adult)
    • Stayed 7 nights
    • Submitted via mobile

    Sunbeds were occupied with towels that had been put on the night before and not used by people until the afternoon. I didn't get a sunbed some days.

    Studio Room was clean and cosy. Nice sun terrace. Staff very friendly and helpful.

    Stayed in June 2024

  • Reviewed: 29 June 2024

    8.0
    Great location clean apartments
    • Leisure trip
    • Family with young children
    • Studio (2 Adult)
    • Stayed 6 nights
    • Submitted via mobile

    Pools were extremely cold and i thought one of them was heated . This was not the case

    Didnt eat in onsite restaurant

    Stayed in May 2024

  • Reviewed: 28 June 2024

    7.0
    Great location however sunbed situation awful!
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights

    TOWELS ON SUNBEDS!!!!!! unless you put your towel out the NIGHT before or get up at 4am you have absolutely no chance of getting a sunbed! totally ridiculous, never seen anything quite like it! i assume Cinco have given up trying to stop it, or don't care. this is the only reason i wouldn't go back there.

    Stayed in June 2024

  • Reviewed: 28 June 2024

    7.0
    It was ok
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    To busy

    The room was nice

    Stayed in June 2024

  • Reviewed: 27 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    The hotel is lovely and the staff are very friendly. Our flight home was late, however there were facilities for storing your luggage and taking a shower. The sunbed situation, however, was ridiculous. We would get up at 8am most days, and nearly all sunbeds had towels on them with nobody lying on them and the place deserted. This really isn't fair for people who like a lie in on holiday and then can't get a sunbed. That aside, we had a great week, and the hotel was great for kids.

    The resort location was great, very close to the main strip and beach. Yes, on a slight hill but very manageable. Fantastic supermarket literally next door. Fantastic bike hires just down from the supermarket, and if you book the day before, you get a discount.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    7.0
    Fab loved our stay def would return!
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adult + 2 Children)
    • Stayed 9 nights
    • Submitted via mobile

    Sun beds something has to change! Swimming pool very deep.

    Lovely staff, great location, clean etc. sun beds just a disaster!

    Stayed in June 2024

  • Reviewed: 26 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio (2 Adult)
    • Stayed 7 nights
    • Submitted via mobile

    only single beds available in room, not ideal for a couple.

    location good, clean, value for money

    Stayed in May 2024

  • Reviewed: 26 June 2024

    9.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 14 nights
    • Submitted via mobile

    Some of the utilities such as the microwave were not clean and the wifi is not that great

    Good pools and great location and friendly staff

    Stayed in June 2024

  • Reviewed: 25 June 2024

    7.0
    Great location.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adult + 2 Children)
    • Stayed 14 nights
    • Submitted via mobile

    The sunbeds need to be updated. The pool tiles need some attention as well. I stayed here 10 times now, i think it was better when the mini disco was downstairs at the bar as more people would go and maybe stick around for a drink afterwards.

    The apartments are really nice and comfortable pool entertainment is good.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adult + 2 Children)
    • Stayed 9 nights
    • Submitted via mobile

    Having to wake up at 6am to try secure sun beds,.while other people were putting out towels at midnight the night before

    Friendly staff,clean rooms and facilities..kids loved the entertainment and pools

    Stayed in June 2024

  • Reviewed: 24 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults)
    • Stayed 8 nights
    • Submitted via mobile

    Great location. Very clean. Comfortable. Have stayed here 3 times - zero complaints.

    Stayed in May 2024

  • Reviewed: 24 June 2024

    7.0
    Very pleased with choice
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Not enough sun loungers and people putting out towels at two am on their way in and not using them till two pm

    Its location

    Stayed in June 2024

  • Reviewed: 18 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Sun beds being set out by guests late at night and towels being put on to reserve them. So none available in the morning or next day even though alot reserved and not used. Hotel did lock them up a couple of nights but not consistent. Didn't realise was a TUI aparthotel so very busy.

    The location. 24hr reception and standard of apartment good 👍

    Stayed in June 2024

  • Reviewed: 14 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast was very good but I was expecting a buffet , with pastries, cheese , bread , cereal etc .

    Location, very good .

    Stayed in June 2024

  • Reviewed: 14 June 2024

    7.0
    Good location but maintenance should be better
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    They charge for the safe €10 per day, fridge constantly leaking onto the floor, she me sunbeds need replacing and more sunbeds required as one day we had to sit on floor on towels

    Pool was lovely, rooms are a good size

    Stayed in June 2024

  • Reviewed: 10 June 2024

    7.0
    Family holiday
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    Didn’t clean and changed the sheets enough when we was there , stayed for a week and didn’t change the sheets once, just new towels

    Great location and the rooms was very big,

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    Lovely relaxing area.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Towel’s being put on poolside recliners during the night/early morning and then some of these were not even used. So some days couldn’t relax at pool area.

    Close to beach & main strip. Pools very clean. Apartment very well kept.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment (2 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    People putting towels on beds all day long. Chillout area beds were very dirty.

    Apartments were very clean and well equipped. Staff were excellent.

    Stayed in May 2024

  • Reviewed: 6 June 2024

    9.0
    Our 10 night stay May/June 2024
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adult + 2 Children)
    • Stayed 10 nights
    • Submitted via mobile

    3pm check in when we had an early flight.. Mosquito got in our room so watch out they are about. Open terrace so not safe for small children Entertainment starts at 7.30 which was a bit late for our kids. Shower tray slippy.

    Rooms clean 5 min walk to bars/restaurants Kiss enjoyed the entertainment Staff helpful Cleaning nearly every day Supermarket next door

    Stayed in June 2024

  • Reviewed: 30 May 2024

    9.0
    Short trip
    • Leisure trip
    • Couple
    • Studio (2 Adult)
    • Stayed 3 nights
    • Submitted via mobile

    Beds are a but hard

    Lovely apartments. Great location

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment (3 Adults)
    • Stayed 17 nights
    • Submitted via mobile

    Just found the big pool was very cold now once in was grand but dont remember last place last years pool being that cold

    It's was lovely and close to.strip. Apts are lovely and big. we had one bedroom one for 3 adults but was perfect size

    Stayed in May 2024

  • Reviewed: 24 May 2024

    7.0
    Cheap and Cheerful
    • Leisure trip
    • Couple
    • Studio (2 Adult)
    • Stayed 3 nights
    • Submitted via mobile

    We did have an issue with bugs in the room, towels only changed once during stay and pools are overcrowded no sunbeds unless awake early enough to reserve.

    Rooms were spacious and location is perfect.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Cinco plazas cinco *****
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Why do loonies think it is necessary to reserve beds all day near the pool using their towels? Personally I prefer to go to the beach, but it is a completely antisocial habit.

    Location and excellent facilities, swimming pool, entertainment for children, etc

    Stayed in May 2024

Showing 1 – 25

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