Calle Anzuelo 56, 35510 Puerto del Carmen, Spain
#442 of 847 hotels in Puerto del Carmen
Guests' ChoiceBased on 2171 apartment reviews
8.3Cleanliness
8.4
Comfort
8.5
Location
9.1
Facilities
8.5
Staff
8.8
Value for money
8.6
Free WiFi
7.7
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End of dialog contentReviewed: 30 June 2024
Julie
United KingdomChain the sun loungers up at night, and set a time in the morning when they get unchained. The whole two weeks we were there, people were coming home late at night and putting towels on the beds, if you were not up by 6 or 7 in the morning you were not getting a sun lounger, and the annoying thing was people putting towels on loungers and not using them to late afternoon.
Second stay for us here at Cinco plaza. The property is in a great location, 5 minutes walk and your down at the sea front looking out at lovely beaches, shops, bars, and restaurants. We stayed in a one bedroom room, very basic but comfortable, and clean. Nice pool area and snacks and drinks can be brought from the restaurant throughout the day.
Stayed in June 2024
Reviewed: 29 June 2024
Jill
United KingdomSunbeds were occupied with towels that had been put on the night before and not used by people until the afternoon. I didn't get a sunbed some days.
Studio Room was clean and cosy. Nice sun terrace. Staff very friendly and helpful.
Stayed in June 2024
Reviewed: 29 June 2024
Sharon
IrelandPools were extremely cold and i thought one of them was heated . This was not the case
Didnt eat in onsite restaurant
Stayed in May 2024
Reviewed: 28 June 2024
Michele
United KingdomTOWELS ON SUNBEDS!!!!!! unless you put your towel out the NIGHT before or get up at 4am you have absolutely no chance of getting a sunbed! totally ridiculous, never seen anything quite like it! i assume Cinco have given up trying to stop it, or don't care. this is the only reason i wouldn't go back there.
Stayed in June 2024
Reviewed: 28 June 2024
Scott
United KingdomTo busy
The room was nice
Stayed in June 2024
Reviewed: 27 June 2024
Vanessa
United KingdomThe hotel is lovely and the staff are very friendly. Our flight home was late, however there were facilities for storing your luggage and taking a shower. The sunbed situation, however, was ridiculous. We would get up at 8am most days, and nearly all sunbeds had towels on them with nobody lying on them and the place deserted. This really isn't fair for people who like a lie in on holiday and then can't get a sunbed. That aside, we had a great week, and the hotel was great for kids.
The resort location was great, very close to the main strip and beach. Yes, on a slight hill but very manageable. Fantastic supermarket literally next door. Fantastic bike hires just down from the supermarket, and if you book the day before, you get a discount.
Stayed in June 2024
Reviewed: 26 June 2024
Ciaran
IrelandSun beds something has to change! Swimming pool very deep.
Lovely staff, great location, clean etc. sun beds just a disaster!
Stayed in June 2024
Reviewed: 26 June 2024
Alan
Irelandonly single beds available in room, not ideal for a couple.
location good, clean, value for money
Stayed in May 2024
Reviewed: 26 June 2024
Chloe
IrelandSome of the utilities such as the microwave were not clean and the wifi is not that great
Good pools and great location and friendly staff
Stayed in June 2024
Reviewed: 25 June 2024
Noel
IrelandThe sunbeds need to be updated. The pool tiles need some attention as well. I stayed here 10 times now, i think it was better when the mini disco was downstairs at the bar as more people would go and maybe stick around for a drink afterwards.
The apartments are really nice and comfortable pool entertainment is good.
Stayed in June 2024
Reviewed: 25 June 2024
Fiona
IrelandHaving to wake up at 6am to try secure sun beds,.while other people were putting out towels at midnight the night before
Friendly staff,clean rooms and facilities..kids loved the entertainment and pools
Stayed in June 2024
Reviewed: 24 June 2024
Caragh
IrelandGreat location. Very clean. Comfortable. Have stayed here 3 times - zero complaints.
Stayed in May 2024
Reviewed: 24 June 2024
Nora
IrelandNot enough sun loungers and people putting out towels at two am on their way in and not using them till two pm
Its location
Stayed in June 2024
Reviewed: 18 June 2024
Donna
United KingdomSun beds being set out by guests late at night and towels being put on to reserve them. So none available in the morning or next day even though alot reserved and not used. Hotel did lock them up a couple of nights but not consistent. Didn't realise was a TUI aparthotel so very busy.
The location. 24hr reception and standard of apartment good 👍
Stayed in June 2024
Reviewed: 14 June 2024
Ryan
IrelandBreakfast was very good but I was expecting a buffet , with pastries, cheese , bread , cereal etc .
Location, very good .
Stayed in June 2024
Reviewed: 14 June 2024
Alison
United KingdomThey charge for the safe €10 per day, fridge constantly leaking onto the floor, she me sunbeds need replacing and more sunbeds required as one day we had to sit on floor on towels
Pool was lovely, rooms are a good size
Stayed in June 2024
Reviewed: 10 June 2024
Sallyann
United KingdomDidn’t clean and changed the sheets enough when we was there , stayed for a week and didn’t change the sheets once, just new towels
Great location and the rooms was very big,
Stayed in June 2024
Reviewed: 9 June 2024
John
IrelandTowel’s being put on poolside recliners during the night/early morning and then some of these were not even used. So some days couldn’t relax at pool area.
Close to beach & main strip. Pools very clean. Apartment very well kept.
Stayed in June 2024
Reviewed: 9 June 2024
Cheryl
SpainPeople putting towels on beds all day long. Chillout area beds were very dirty.
Apartments were very clean and well equipped. Staff were excellent.
Stayed in May 2024
Reviewed: 6 June 2024
Denise
Ireland3pm check in when we had an early flight.. Mosquito got in our room so watch out they are about. Open terrace so not safe for small children Entertainment starts at 7.30 which was a bit late for our kids. Shower tray slippy.
Rooms clean 5 min walk to bars/restaurants Kiss enjoyed the entertainment Staff helpful Cleaning nearly every day Supermarket next door
Stayed in June 2024
Reviewed: 30 May 2024
Jacky
IrelandBeds are a but hard
Lovely apartments. Great location
Stayed in May 2024
Reviewed: 27 May 2024
Aidan
IrelandJust found the big pool was very cold now once in was grand but dont remember last place last years pool being that cold
It's was lovely and close to.strip. Apts are lovely and big. we had one bedroom one for 3 adults but was perfect size
Stayed in May 2024
Reviewed: 24 May 2024
Sarah
United KingdomWe did have an issue with bugs in the room, towels only changed once during stay and pools are overcrowded no sunbeds unless awake early enough to reserve.
Rooms were spacious and location is perfect.
Stayed in May 2024
Reviewed: 22 May 2024
Wilma
NetherlandsWhy do loonies think it is necessary to reserve beds all day near the pool using their towels? Personally I prefer to go to the beach, but it is a completely antisocial habit.
Location and excellent facilities, swimming pool, entertainment for children, etc
Stayed in May 2024
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