On arrival we came face to face with the most unwelcoming and unfriendly receptionist called Lydia. Her manner was very disappointing. She looked totally unimpressed to see us, no smile, offered no greeting or helpful and useful information about the hotel or the city. A very bad first impression of the hotel. Fortunately all other staff were charming and friendly and so the attitude of Lydia was just best ignored. She does the hotel no favours. Perhaps she would rather not be there? That is the impression.

The overall feeling was one of a professional, friendly and efficiently run hotel. It has a pleasant ambiance, good decor/presentation and, with one exception, very welcoming and obliging staff. The bedroom was a good size, as was the bathroom (and with a good shower). Cleanliness was good throughout the hotel. Breakfast was of a very high standard with a wide choice of good quality food. More than enough to satisfy all tastes of reasonable people. The breakfast room is big and, as with the rest of the hotel, is attractive, well presented and well run. We used the gastro bar for drinks and on one occasion for a meal, the food was excellent. Again, a pleasant and attractive environment. There were the inevitable rude and totally inconsiderate guests banging bedroom doors and making noise from time to time as if they were the only guests! It happens everywhere. Although a fairly lengthy walk to the main tourist sites we found the location of the hotel perfectly satisfactory, not least because we made use of the railway station close by for trips to Cadiz and Cordoba. The local area was fine and certainly fairly peaceful and perfectly safe feeling.

Stayed in June 2024

Bathroom door needs to be private

Parking, restaurante, pool/rooftop, location

Stayed in June 2024

The courtyard was beautiful and really well kept. The shower was very good. Nice bar. All clean and tidy. Staff were friendly and helpful.

Stayed in June 2024

Gym is very small and warm to the point it was too hot to train. Pool area gets busy.

Great breakfast and friendly helpful staff. Fantastic view from rooftop bar in the evening.

Stayed in June 2024

My AC wasn’t working much at all. I made a request the first morning to get it fixed and asked for help with the window shade while I was away that day, no one showed up. Had to make a 2nd request and the guy at the front desk was annoyed (even though he was the person I’d spoken to the previous day). The repairman was very sweet but ultimately the AC never got fixed and I never got help with window screen. The hair dryer works for about 4 minutes tops and then turns off automatically and you have to wait for it to cool down or something before it works again. There are no kettles in the room. The hallway noise was so loud even though I was tucked in a corner. It sounded like someone was slamming a shopping cart around the hallway all day from mid morning til late afternoon.

Location is close to bus station and about 20 minutes walk to old town area. Easy ride to airport as well and a small grocery store about a block away. It’s about 35 minutes walk to Triana. Semi central but you have to like walking. Upon checkin I had the friendliest people at the front desk helping me to get in my room early and giving me info. The spa on-site is nice and I got a great massage. Comfy beds, fridge worked well to keep my food extra cold. There IS a lift both inside the property and to street level if you’ve got heavy bags or have mobility issues with stairs. The lady in the bar late at night was so friendly when I needed to get some tea. Rooftop view was nice.

Stayed in June 2024

Nothing

Our room was spotless and really comfortable, we couldnt have been happier and every member of staff was so friendly, would definitely return

Stayed in June 2024

Remember to take towels from reception as no one tells you this and you have to go back from the 6th floor down

Rooms in patio are little bit to dark but renovated. Breakfast is amazing.

Stayed in May 2024

It was a little bit of a walk to the main town, but we managed ok.

The roof top pools were very nice and the bar.

Stayed in June 2024

the air condition in our room didn’t work on our second night

the location

Stayed in May 2024

Room was excellent with a really comfortable bed. As I am a coeliac it was so important that gluten free food was in supply. Could not complain everything I needed was adequate and nothing was a problem for the staff.

Stayed in June 2024

There were ants in the room. Gym was super weak. Staff was kind of snooty.

Pool was great. Upstairs bar was great. Room was good. Shower was great. Lobby was comfortable. Breakfast was great.

Stayed in June 2024

Pool was not heated

Good choice Limited range of gluten free

Stayed in May 2024

Lovely rooftop terrace and pool. The staff were professional and friendly.

Stayed in May 2024

We booked three person room, felt little small by the bed arrangement

Con convenient location to train station

Stayed in May 2024

A little softer bed

Friendly staff and great location

Stayed in May 2024

Just a little bit further out than we expected but not a problem if you like walking and exploring

The hotel is very modern and superbly appointed. The rooms were spacious and the breakfast was fantastic. The staff were exceptionally helpful considering that we turned up a day early by mistake !!! they kindly gave us a room upgrade because it was our anniversary Roof top pool and bar fab !

Stayed in May 2024

Nothing really. The AC broke and we had to move room which was slightly annoying but not a major issue.

The rooftop area was great, bedrooms were clean and spacious

Stayed in May 2024

Spa facilities and prices only available by QR code. I use spas often and might have done so had there been a printed facility and price list.

Professional helpful staff. Good qualitly room and bathroom. Very clean. Comfotable bed. Roof top bar and pool area very attractive and relaxing. Location near main street to centre of Seville. Several restuarants and cafes very nearby.

Stayed in April 2024

body lotion was missing from toiletries, it would be nice if added. Also my colleague has a bottle of complimentary water and I did not. Not sure why not.

The room was really nice however it was little bit to dark- room was on the ground floor-patio area. Room was specious and have nice clean bathroom. good location breakfast superb!!

Stayed in May 2024

Nothing, it was great!

Close to great Tapas restaurants and tours attractions.

Stayed in May 2024

The music around the pool area was far too loud and the same 10 songs over and over and over for 3 days!!! Couldn’t sleep or read due to the loud music. Who’s the music for - the staff, the customers don’t want it

Stayed in May 2024

Rooftop pool and Bar were the hi-light of the hotel.

Stayed in April 2024

the morning coffee could have been better and eventually you could have bigger cups/mugs for breakfast. But it is a minor thing, probably only my preference.

The hotel exceeded my expectations. First I have been upgraded from a double room to a premium double room. (A big thank you to the kind receptionist Pedro) The room was not above the lobby but in the back, a very traditional part of the hotel with only 2 floors. The room was very very quiet, even though it was next to the lift. The bed was so comfortable and really huge and so was the bathroom/shower as well. The location is perfect if you are coming from the airport, or from the train station Santa Justa. From the hotel you can get to the 'Setas' in less than 10 minutes walk. There is a supermarket next to the hotel should you need something. The breakfast was good, with fresh orange juice and enough choices for everyone. The rooftop pool and sundeck were a big plus to enjoy the afternoon sun and grab a drink from the bar. The view is amazing, you can see the cathedral from the pool. I would definitely go back again. See you soon :)

Stayed in May 2024

Nothing to mention

Comfortable hotel. Great location. Good bike storage. Friendly staff.

Stayed in May 2024