Room was a bit too small

The Staff is awesome . And the amenities - pool , sauna , living room - all great !

Stayed in November 2024

Bathroom is a bit old and cramped

Location

Stayed in October 2024

The only minor drawback is that there aren't many drawers for putting clothes away. And the closet isn't a traditional closet in that it is open and visible. This just means that you have to be more organized with your clothes so you don't create a messy room.

This is a fantastic hotel in a fabulous location. We walked to everything we wanted to see or do from the hotel. The staff are just lovely and so friendly and want to be sure you are happy and comfortable. We had an issue with our room not being ready at check-in and the staff went above and beyond to compensate for the delay. The breakfasts are probably the best we've ever experienced in any hotel - so much choice and so delicious. (The breakfast staff even remember your coffee order the next day.) And again, the location can't be beat. The rooms are also soundproof -- a bonus in a city known for its loud and late nightlife. We're so glad we chose to stay at this mid-size boutique hotel. It is beautifully re-done and decorated, and the bed was so comfortable. Can't say enough good things about it!

Stayed in November 2024

No complaints at all.

The Casa de las Artes is a very special place. Stunning architecture, particularly in the restaurant. All of the colors and designs elements are tasteful and refined and yet comfortable. A highlight for me was the pool and sauna. The sauna was hot. The pool area was very relaxing and peaceful. I extended my stay and they allowed me early check in to my new room, and a late check out when I eventually departed. All of the staff were genuinely friendly and helpful.

Stayed in November 2024

N/A

The property is absolutely beautiful. The staff provided superb service and has us wanting for nothing. Our room was very modern and clean and the terrace was cozy and furnished well. We throughly enjoyed our stay. Melia has made us into return customers!

Stayed in October 2024

Great if the pool would be open earlier and till later (now 9am-9pm)

Beautiful, high end hotel

Stayed in November 2024

Very nice room, swimming pool and breakfast. Perfect loaction. Helpful staff. Very nice smell in all hotel, nice librery, as additional place to rest.

Stayed in November 2024

Beautiful property, with amazing amenities such as the pool and sauna area which are tastefully decorated and very clean. The room was very modern and equipped wijt everything needed even a steamer for our clothes. The style of the hotel is amazing. A beautiful hotel located in the city center!

Stayed in September 2024

lthough I do not like that these rooms do not have much space and no closet only some open hangers and almost no drawers. I know it is the trend these days, but I do not like that. The room space is very compromised too for a long stay. The room heating did not work when outside temperature does not reach 22 degrees, so the room was not in a sunny set and therefore colder than outside.

The building is very nice as it is a historic premise. The staff very nice and attentive, especially the guys at the doors. The room very clean and bed extremely confortable

Stayed in October 2024

Beautiful hotel, exceptionally well appointed, great location, helpful staff, many thoughtful touches

Stayed in October 2024

Beautiful and clean room. Too bad I didn’t have time for the wellness area.

Stayed in October 2024

Great location and decor. Busy area but not loud at night at all. It was a big hotel but still felt boutique. Super friendly staff, Patricia in particular was so lovely and helpful. Rooms were nicely decorated, bathrooms a little small but fine.

Stayed in October 2024

nothing

Everything was perfect, and it was newly renovated, so the room is state of the art and very comfy,

Stayed in September 2024

Liked everything

The facilities , the room and the design

Stayed in October 2024

air-condition was not in cool mode ....

Reception and door bell service was lovely with smile and care of all you need. explain all about the hotel, answered question about the area and helped us with recommendations. the hotel is well refurbished (made of 3 buildings) while keeping old construction in a perfect way. Room is a bit small yet has all you need , real comfort bed !! fitness room was on of the loveliest I have seen in city hotel , well designed and has what you need. as well as the nice pool. definitely will consider the hotel again in my next Madrid visit

Stayed in October 2024

My room was a small, I am sure there are other better options

I really enjoyed my staying in this hotel, loved the interior design, it was very clean and the staff were all very kind and helpful

Stayed in October 2024

All the Staff were so nice there. We had a great talk whenever we met them at the Reception. Also, they recommended us some super restaurants nearby (like 5-8 minutes walks). The service was just great. The only thing that is to „rent“ about, is the water in the shower. It suddenly turns very hot and almost burning hot, so you cannot really shower anymore. And the AC was a little weird, but we talked about it with the staff. On our first day when we arrived it was on and out of nowhere it smelled liked food in our room for hours, but we could regulate it with opening the window. Well…that’s the two “bad” things in the hotel. The rest was just so fine! We will definitely come back and stay a little more days. The staff is so nice, the rooms are so clean and the interior super cozy and welcoming. Excellent service. Really. Good Job!

Stayed in October 2024

N/A

Beautiful decor in a central location. Very friendly and helpful staff. Good size room.

Stayed in October 2024

Very friendly staff, holiday starts at the reception. I wish I could afford to stay here more often. It is a marvelous base for exploring the city

Stayed in October 2024

Rooms are very small. Well-designed but really tight

Beautifully decorated and brilliant facilities Staff are fabulous in all areas Lovely breakfast

Stayed in October 2024

Nothing, we loved everything!

Beautifully redone, great location, welcoming/friendly staff that really wants to make your stay memorable, upscale amenities (within the room, spa, workout)

Stayed in October 2024

I had to request another room because the first was noisy and too warm. This room was close to the restaurant and I could hear the music, service and clearing up at the end of the evening. The hotel moved me, at their earliest opportunity, to a significantly quieter room but I had already had two poor night’s sleep which was disappointing.

Excellent location, near the main art galleries and a very useful library of art books available to guests. Breakfast was very good and served in wonderful surroundings. Room was very clean, well-equipped and the shower was perfect.

Stayed in October 2024

Small rooms Too expensive

Good Location Nice staff

Stayed in October 2024

Perhaps, the rooms are too small for that price. Should note that the hotel opened in September 2024. I hope tourists will not ruin it in a year.

A brand-new hotel in the heart of the city, not far from the train station and metro. It's convenient to walk to the nearest famous palaces and Prado museum, also the Retiro park is marvelous. The hotel is beautiful, breakfast with menu, "goodnight" service is a a pleasant tiny thing, but we liked it. We also express our gratitude to the young ladies who are helping during the breakfast (Gracias¡).

Stayed in October 2024