The swimming pool was very cold, we didn’t see anyone in it the whole time we were there. One day we had to chase housekeeping to get our room cleaned.

Lovely suite in a well coated hotel. We had two terraces, one had a bath on it. Also the bathroom was excellent.

Stayed in September 2024

Nothing

The hotel is beautifully decorated throughout and all the spaces are well thought out. The facilities are as described and provide a great level of comfort. The best thing about this hotel is the staff, they were all exceptional, very attentive, very warm and very willing to help. Nothing was too much for them and they made the trip so much more relaxing and enjoyable

Stayed in September 2024

Location was perfect. Can walk to all museums, great restaurants nearby and easy access to metro and taxis are outside hotel

Stayed in September 2024

I was in a street facing room, and the street noise kept me up on night.

The property was absolutely beautiful. The facilities were well designed with a lot of attention to detail. Having the wellness area as well as the library and restaurant made it a place I wanted to be in when I needed downtown on my trip. The staff were all incredibly welcoming and friendly and made me feel so comfortable as a woman on my own.

Stayed in September 2024

The property is beautiful and location is excellent. I walked to the national museum , shopping and restaurants! David, the manager accommodated me in my very early arrival time, got me set up in an excellent room. All the people working there are extremely friendly and helpful. The breakfast area is very pretty too!! I will definitely stay there again! Thank you

Stayed in September 2024

Very clean, staff really helpful and beautiful place.

Stayed in August 2024

Super clean, relaxing and luxurious - service is top notch.

Stayed in August 2024

Beautifully decorated, unique property in a brilliant location close to galleries and parks.

Stayed in August 2024

Nothing

Amazing service ! Beautiful ! Pure luxury

Stayed in August 2024

Leaving it

The service the attention and the kindness service polite less upgrade everything was phenomenal. Can’t wait to return on my way back next week

Stayed in August 2024

Nothing, we loved it!

State of the art. Wonderful concept, beautiful details and fantastic, very attentive staff. Beautiful Spa.

Stayed in August 2024

Restaurant service was slow once. Not enough staff.

Great location, close to restaurants and the sites.

Stayed in July 2024

Nothing

Great breakfast and beautiful pool / sauna

Stayed in July 2024

The only suggestion I would make is (and this is not a criticism), maybe some drinking water in the pool area for after a sauna?

The amazing service, from the moment we arrived to when we left. We were shown around the hotel upon arrival, explaining the history of the building. The hotel is very special.

Stayed in July 2024

Nothing much. Although there seemed to be a lot of noisy doors and heavy footsteps in the corridor outside our room. Some carpet and some door closers should be ordered I reckon. Small point but you did ask.

We loved the whole vibe of the hotel. The staff were very attentive and professional throughout our stay. We even got a personal tour of the facilities on our arrival. The location and design of the building is superb and we loved heading back ( home) after a day out sightseeing. It’s classy from check in to check out.

Stayed in July 2024

Pool was not operating.

Our dog was welcomed like a king 🐶😃 Stuff was very helpful with all the requests. Interior design was charming.

Stayed in June 2024

Excellent location and new design.

Stayed in May 2024

Quality & location

Stayed in May 2024

I liked everything, the internal swimming pool was not ready yet but am looking forward to going back when it is finalised.

I recently had the pleasure of staying at this hotel, and I can confidently say it was an exceptional experience from start to finish. The service was nothing short of excellent. From the moment I arrived, the staff went above and beyond to ensure every need was met with a smile. Their professionalism and warmth made me feel truly welcome. The hotel's location is perfect, situated in the heart of the city with easy access to all major attractions. Whether you're in town for business or leisure, you'll find everything you need within walking distance, including fantastic restaurants, shops, and cultural sites. The hotel has been decorated beautifully, a blend of modern luxury with historical charm including a gorgeous library. I can see it would be a great place to come with my company and for group events as well. Very comfortable bed too. And finally the breakfast was absolutely delicious. Fresh, fine ingredients and fruits in the buffet with the option of ordering eggs individually prepared with your own preference and even your own tortilla de patata.

Stayed in May 2024

room, noise, service

location

Stayed in September 2024

There are things I liked but many things I expected better. The property is very nice and clean. The staff is nice but I had a very unfortunate experience of someone in house keeping taking my medication out of the in-room fridge (and leaving it in the closet containing the fridge which is very hot) it was crazy - i really didn’t understand why they would do this. The month-supply medicine was ruined and I had on my last night scramble to figure out what i do. I called guest services twice and nobody called me back - had to go to the front desk myself for them to address the problem. The solution by the hotel was to cancel all my plans for my last night and wait for a doctor to come - which is crazy as I had a group and a fully-paid program. I travel 2-3 times every month and I’ve never had this happen to me. I ended up taking care of it on my own. when i checked out - they wanted to do ‘something’ to make me feel better so they didn’t charge me for the 1 bottle of sparkling water I had taken out of the fridge during the stay. It made me think they didn’t understand the gravity of the situation. Super disappointing for a hotel of this caliber.

Stayed in September 2024

Room service

Nothing

Stayed in July 2024

room 309 had a very small bathroom. there was constant noise in the hallway. I hotught the hotel had swomming pool but it was being fixed. since I had no breakfast included they wanted to charge $33 for it.

good staff very nice and helpful. I liked the location very centric.

Stayed in June 2024

There are no comments available for this review

Stayed in September 2024