Nothing.

The whole package.

Stayed in September 2023

Asked reception for coffee pods for the machine but none were delivered to the room as promised and eggs Benedict freezing cold at breakfast then another order was seemingly baked under a heat lamp - flavourless and I left both attempts. Very disappointing for a 5* experience and the extra cost. I ended up having a croissant, yoghurt and pot of fruit. Not value for money at all. There were other things jn offer but having waited for both cooked breakfasts I didn’t have time to eat more.

Stunning location which I’ve wanted to visit since I learned about canfranc station several years ago. Beautiful renovation, friendly staff and fantastic rooms. Loved all the USB charging ports so we could charge our camera equipment etc without the need for several plugs

Stayed in September 2023

Nothing

Everything

Stayed in September 2023

The Spa without the slightest doubt. Expensive for is simply is a pool, and not a very appealing one. The fact that you get a cocktail when you arrive to the Spa is a nice touch, but does not take away from the fact that, for such a wonderful hotel, it lets down. Pool was a bit on the coldish (sub-30°) side as well to my Spa tastes.

Excellent room in a perfectly renovated building. Tasteful hotel, in every single detail and excellent Restaurant and cocktail bar. Would come back.

Stayed in July 2023

All perfect!

Beautiful location, beautiful hotel and lovely, helpful staff

Stayed in September 2023

No food or snacks to nibble on from 3pm till 8pm. Bar is open for drinks but no food service.

Fantastic, beautiful renovated hotel in the Pyrenees. Very friendly staff, good restaurant

Stayed in August 2023

I missed a small seat in the bathroom For customers the parking should be included in the room price, in my view

Very comfortable room, full o details The building, spectacular The area and landscape for mountain lovers, magnifique Maybe insignificant, but it greatly brought my attention the perfume you smell in the entrance and lobby area

Stayed in August 2023

Again small things but only two I can think of. We waited a while when ordering drinks in the bar, and were not asked if we wanted more wine when our plates were cleared, despite their being an obvious empty glass.

This amazing building was my inspiration for my motorcycle journey to Portugal, having seen it on TV. Small things like the usb points near the beds, the turning down of the beds and the heated toilet seat show nothing is overlooked when providing an exceptional experience

Stayed in August 2023

Everything was simply superb!

We stayed in a suite and it was absolutely fantastic. The space was amazing and the decor very tasteful. The bathroom was gorgeous with Rituals shower gel, shampoo etc. Nothing was left to chance. The setting is unbelievable.

Stayed in August 2023

Unique hotel setting; great restaurant, lovely breakfast and great cocktail bar. Hotel is located in a lovely village in the Pyrenees.

Stayed in August 2023

It is not the fault of the hotel that there is no outside space to relax in, but we did not expect to be charged 20e per hour for the use of the pool, given the price of the rooms. The reception areas are shared with sightseers, so not always relaxing, as a guest.

Exciting to stay in this extraordinary renovation of an iconic building, with so much history. Excellent restaurant serving interesting and good value dishes.

Stayed in August 2023

What a beautiful charming hotel. We felt like being in the Grand Hotel Budapest. The staff was super nice. The swimming pool was wonderful. The service was great!

Stayed in August 2023

Didn't find the pool

Beautiful building steeped in History

Stayed in August 2023

beautiful classy hotel with all the trimmings, dinner & breakfast were excellent & make sure you try a delicious cocktail!

Stayed in August 2023

More veggie options at mealtimes please.

Stunning hotel, amazing refurbishment. Highly recommend staying here. Excellent food (though they could have more veggie options), amazing rooms and facilities, very clean. We spent 3 glorious days here and I didn't want to leave!

Stayed in August 2023

No outside cafe/bar/dining area Pay to use pool

Location Historical interest

Stayed in August 2023

Didn’t use the pool give the extra €20pp charge and requirement for swim cap. Couldn’t get a table in restaurant on second night, offered bar snack menu but not suitable for the kids and there was no flex to order a small plate of pasta from the main restaurant. Like others, we were disappointed with the lack of windows in the duplex suite but they moved us to the junior suite which was stunning.

Beautiful decor throughout, spotlessly clean and amazing attention to detail. Friendly staff. Pleasant restaurant and fun cocktail bar in the library. Easy access to lovely walks in the mountains

Stayed in August 2023

Splendid.

Stayed in August 2023

I suggest to give the possibility to every guest to had lunch, dinner or some snacks all day, it’s important for a 5stars hotel!

Amazing recovery of a old location. Super staff ! Very good for some days of relax

Stayed in August 2023

Parking 15 euros/ day (there is loads free parking in town, or, turn right as you enter the hotel grounds and find a space down there). Swimming pool 20 Euros for 50 minutes( you need a cap). A five star hotel should really have both these as standard, without extra charges. No outside pool/area to enjoy the sun. Perhaps it's in the pipeline.

The station is every bit as fabulous as it seems on TV. Rooms superbly appointed. Silent air conditioning. Be aware that one room on each floor has an adjoining bedroom with doors through which you can hear other guests. We asked to move

Stayed in August 2023

Restaurant staff lacked training for such a high grade hotel

Very comfortable. Good welcome. Historical interest.

Stayed in August 2023

The building

Amazing property

Stayed in August 2023

plastic glasses in the room

everything

Stayed in July 2023

We thought that we should not have been charged extra for the pool. The bar staff let you down. The barman did not listen to us and brought the wrong drinks. Then he tried to charge us for our neighbour’s drinks. Not a problem as it was easily sorted, but the bar staff need training.

Everything. The architecture, the interior hall, the room, the bar, the restaurant, the countryside, and so on. The greeting was lovely too.

Stayed in June 2023

The Spa really does not deserve the 20€ entrance fee. You do get a light cocktail and a relaxing environment, but it is nothing more than a pool with some jets and -to by taste- chilly water (29-30°C, for a Spa).

The hotel is a brand new 5*, in a beautiful setting. Rooms are very comfortable and the Junior Suites were really speacious and well-appointed. Staff was extremely friendly and the restaurant up to expectations, both in terms of design, service and traditional food with a modern touch.

Stayed in July 2023