There is no sound insulation for sewer pipes. When someone lowers the water from the higher suites, you can hear it in the bedroom at night. Maybet that was just one specific appartment issue.

Excellent and responsive staff, good location, good view from the window to the city and pool, good bar, warm and sunny apartment even in October.

Stayed in October 2024

The small bathroom needs to put the extra separation glass in order to overflow the water during shower Furniture needs to be updated Floors must be cleaned properly coz some areas still sticky on the living room kitchen and rooms! No daily room cleaning Hotel area is up into the hills

Apt is enough big for 6 of us With 2 bathrooms and big balcony facing the seaview We got room 551 Complete kitchen set and spacious living room Close to beach but you need to downhills by long stairs!

Stayed in October 2024

No air conditioning in bedroom

Spacious rooms Huge balcony Comfortable beds

Stayed in October 2024

No daily room service

The staff

Stayed in September 2024

Pool and bar closed too early

Stayed in September 2024

Pool area was only open 10am to 6pm, could have longer opening hours.

Appartments were big plenty of room. Hotel view was brilliant too.

Stayed in September 2024

There was a bad smell, we think from the drains. It was there all week. I have stayed in other properties in Majorca and the smell has been there also.

We had an amazing view over the bay of Santa Ponca. We were there for a week and the towels were changed every other day. Every thing was really clean. We did not interact with staff only to check in and to check out, but they were very friendly. We did not use the pool, but it looked very nice.

Stayed in September 2024

Room smelt like cigarettes even though it is a non smoking room. Smell did end up clearing after a day or two. Bathroom and bedroom area had ant infestation. Parking was very difficult to find.

We loved the location and the proximity to the beach. Room was very spacious and the view was beautiful. Kitchenette had everything we needed to have small meals in our room. Overall we loved our stay and would come back in the future.

Stayed in August 2024

Kitchen was very basic with equipment. Shower in smaller bathroom leaked so we didn't use it. Note: there are a lot of steps to get up to the hotel, we knew this from previous reviews. We liked the exercise.

Apartment was large. Nice big balcony with lovely views. Excellent location - very close to lots of restaurants. Beds were comfy. Air conditioning was good.

Stayed in September 2024

Shower was leaking water, hose was not connected properly. Reported the hose and water leaking. They fixed hose very promptly and sorted the hose. The water was constantly leaking onto the bathroom tiled floor, from the glass door. Constant worrying with kids if they may fall as tiles are slippery when wet. This was not fixed and having to keep using towels for the floor after showers.

Love the pool, large 2 bedroom apartment, lots of space.

Stayed in September 2024

The drinking glasses were disgusting. I woke up in the middle of the night to get a glass of water, and the morning I looked into it after drinking the water all night, and it was filled with scum. I was sick 😫

The pool was fabulous, and so were the staff, especially michael.

Stayed in September 2024

As it sits on the hillside there is a steep set of steps to get to the Main Street.

Good value for money. Our 2 bedroom apartment was clean and spacious. Staff were very friendly and helpful, especially Sandra on reception.

Stayed in September 2024

The only downsides to the property was there was abd foul smell of sewage every morning in the bathroom, that came up through drains. But it was gone within an hour or so. No air con in the bedroom, so we ended up using the living room sofa bed. As the bedroom was too hot. The property is situated up a hill, so we needed up using the car more often to avoid the stairs and hill climbs in 30 degrees

The staff were brilliant here, especially the young gentleman working the bar/restaurant, nothing was too much trouble abd he always looked after us. The pool was great for kids, and there was always an available bed. The food and drink were also good and well priced. The room was also a good size, comfortable and had a large terrace area.

Stayed in August 2024

Very strict lifeguards but we are told this is an island wide norm. The rooms were quite tired looking but clean. The apartments are high on a hill, hence the nice views but the steps up and down from the beach, restaurants and shops became a bit much effort by the end of the week. Taxis are cheap as an alternative but sparse at times.

The views were great. The reception staff were helpful. The bar/snack bar staff were lovely, friendly and attentive. The games area by the pool gave a welcome respite from the sun. The food and drink prices were reasonable. Plenty of kitchenware in rooms and towels changed/bins emptied regularly. Apartments were spacious with great aircon.

Stayed in August 2024

They changed towels every other day, however they didn't clean the apartament at all. The mattresses on the single bed were hard.

The apartment is spacious and see view was amazing. They also lent a parasol per apartment. The sofa bed mattresses were soft and good.

Stayed in August 2024

Shuttle to town only makes four journeys per day and it is on request. Need to arrange a return journey with the hotel. Also, the one day we needed it it wasn't running. There are a lot of steps from the town to the hotel if you choose to walk but it's only €4 in a taxi. The bathroom was perfectly adequate but could do with a refurb. This is a mainly British and Irish resort and lots of the bars reflect that. Lots of Irish Scottish English pub style venues. Authentic Spanish experience is harder to find in the resort.

Spacious modern apartment with amazing view of bay (we went for the superior option). View from the lower floors will be obscured by another hotel. Very effective air con. Pool is a good size and cleaned every morning. Pool bar serves decent snacks and drinks. All staff very polite and helpful. Good location for both the beach and the quieter top end of the resort (Costa de la calma) which has some nice restaurants serving authentic Spanish food. Palma is a great city and not far. We went twice on the bus.

Stayed in July 2024

The steps to get to and from the property but to be fair the view made up for it

Very spacious clean and comfortable and the views were amazing

Stayed in June 2024

No aircon in bedroom

Large spacious room Nice pool Great helpful staff at reception Good location

Stayed in July 2024

Could have more cooking utensils

Good Location. The apartments are comfortable. Good value

Stayed in July 2024

One of the bedrooms in our apartment was so small that we couldn't fit the suitcase on the floor. Kitchen appliances could be renewed (e.g. ancient grill (?) microwave, barely working cooker). Not possible to open the gates from the car, one person needs to step out and open it.

Good value for money. The apartment had everything we needed for our stay, all as shown on the photos. It was quiet and safe. Enjoyed a sunset on the balcony. Didn't get to check the pool.

Stayed in June 2024

To go to the see you need to pass about 200 steps. Problem with parking near the hotel. We had to park our car in 3-5 minute walk from the hotel. Not every day room cleaning.

Very good location, 3rd see line. Room had a sea view. Big room. Two pools in the hotel (works from 10 to 18 o'clock)

Stayed in July 2024

The steps were hard work, even though we have no mobility issues. Bathroom could do with updating.

The staff was really helpful. They allowed us to check in early as the apartment was ready. Helped with my transfers. Good location

Stayed in June 2024

The pool water was not cleaned the whole time we were there for the 5 day trip, there was often floating things in the pool when swimming around eg bugs, leaves, bird poo. The life guards sat on their phones for 90% of the day in the corner of the higher pool, and did not observe what was going on. There was an incident during our stay with someone dislocating a shoulder in the pool, and the lifeguard did not help, just informed him to go to a medical centre (he was very young and didn’t seem to help at all). The reception staff (night staff) are extremely rude and intimidating for a young group of girls to be around. Initial thoughts were just that they were having a bad day, however on multiple occasions we were accused of being abusive and rude to the staff which certainly wasn’t the case. We were lied about to management, and upon checkout was threatened to be left with no place to leave our luggage or have a shower in the communal space. This was all because we were ‘too loud’ in our room, and we had multiple knocks on the door with the staff whispering ‘open the door girls’ in our room at 2am. The initial door answer was us apologising for being loud, and if this was the case we wasn’t aware, to which we were then almost harassed a further time when we were then in bed due to ‘noise complaints’ that were unfolded later on the following day. The rooms were nice and spacious, however during the 5 days we were there they were not cleaned once, beds were not changed. The floor was covered in dust and sand when we arrived, and this stayed the same during our time here. The toilet/ bathroom had an awful sewage smell in the room, which was particularly stronger after using the water. This is most definitely not a party destination hotel, which we were not aware of when booking, however this is not what we were looking for hence staying in Santa ponsa and not magaluf.

The environment of the pool was very calm and relaxed, the pool bar staff were extremely helpful and kind and couldn’t do enough for you whenever you ordered. Pool side was clean, and no empty cups/ plates were ever left out around the pool for any longer than 5 minutes. There were 2 pools, so plenty of choice to pick a sunbed, and never left without somewhere to relax and sunbathe. Spacious rooms, and very big balcony’s, great views if you get a pool side room, as this also overlooks the sea if you are high enough.

Stayed in June 2024

The pool

Stayed in May 2024