The wifi is shaky at least. Sometimes even completely useless. I used my data mostly. Which is not a problem but in the room You hardly any reception. beds slide apart.

Great hotel, lovely staff, superb location, outstanding breakfast buffet in the morning, direct access to the dunes, super clean and welp maintained.

Stayed in November 2024

The beds were single beds pushed together but not connected- they were on wheels which meant they kept moving apart easily. We ended up tying them together with our belt to stop one of us falling through the gap. Waiters were too quick to take away plates- often we went up to get more food and they cleared the table away which we were still eating .one time they asked us to move tables because they wanted to set it up for breakfast. The reception team were quite rude . Once when we thought we had half board and didn’t - honest mistake- they rang the room hassled us as if were were gunna do a runner on our first night there. Quite rude to talk when trying to sort it out. We then witnessed Maria Elenor on the reception desk shouting at a German lady when she tried to speak English - shouting at her and the things she said was totally unacceptable

Location was good -smart and professional looking place. Not run down it was a very good condition place. Breakfast was good with a massive selection of choice. Evening meals also had a large selection of choice with tasty food. Pool was nice . Access to sand dunes was great being able to go straight out from the hotel. Free parking outside the hotel- we never had a issue finding parking spaces. Short walk to the restaurant area promenade- loads of good choice. Rooms were clean - nice large shower . Air conditioning in the room was good never had any mosquitoes.

Stayed in October 2024

There is not much we did not like. I am not a big sun deck person so I would have preferred more shade through palm trees there but I think the majority of guests prefer direct sun - there are plenty of sun beds. In the top floor rooms there are Nespresso coffee makers which is nice. Considering the upscale service level of the hotel I would recommend providing one free refill of the capsules per day. Less fancy hotels do that, it would be just the icing on the cake for the Santa Monica.

This newly renovated hotel is located directly by the dunes of Maspalomas. It is in 5 mins walking distance to the beach promenade and the Cita shopping center. The rooms are modern and spacious, the pool deck is spacious and the buffet breakfast amazing. There is also a quite well equipped gym/ fitness area. The staff was very welcoming and friendly. We got a free upgrade to the 5th floor with the best rooms and views, a nice suprise!

Stayed in October 2024

We are hotel guys, but I think we have never stayed at a hotel like this. It was fascinating! The view, the facilities, generous staff, highly satisfying breakfast.

Stayed in June 2024

The pillows on the beds were too few and too hard. There should be an option for a double bed instead of two singles pushed together.

Location was excellent. Staff efficient and friendly without being intrusive. Food was great. Good value for money.

Stayed in September 2024

Very well located spotless property - very comfortable

Stayed in September 2024

Two 1.5 place beds instead of a king size, but it was advertised in this way

All new and always clean, the best position possible location to enjoy the Maspalomas dunes! Just beware that the beach in front is for nudists

Stayed in August 2024

no wifi signal in the room,

Close to the beach, calm and silent surrounding, balcony with the ocean view

Stayed in August 2024

Could not fault this hotel whatsoever. Fabulous location with the beach, shops, and restaurants nearby. Fantastic facilities with the pool, bar etc. and everything was extremely clean. The food was lovely with a variety of choices each night, with each night being a different theme. (Make sure when booking via booking.com you select the option with dinner included- it’s more than worth it). All staff were English speaking and so happy to help. On our arrival they had saved us some food because our flight landed after dinner time, and when we asked about tours, the gentleman at reception was happy to recommend and book us onto a tour of the island!

Stayed in June 2024

The only improvment would have been a double bed as opposed to two singles

Amazing hotel which exceeded all expectations, all hotel staff were amazing and attentive very pleasant to deal with. Rooms are spacious and very clean not to mention the sea view was stunning. Checked in quite late but everything was ready and waiting and whole process was very smooth, requested a late check out also which was accepted and put in place amazingly. What really stood out for me was coming back to my room to find a note and gift from hotel manager wishing me a happy birthday when i had not mentioned it was my birthday at all, much appriciated.

Stayed in June 2024

Beautiful hotel. Amazing staff. Buffet is incredible. Wifi needs a kick though :)

Stayed in June 2024

The breakfast items could have been hotter, but it's only a minor issue. There isn't really a lot to fault about the hotel and facilities.

Breakfast was great, plenty of choice and well stocked. The hotel was very clean and the staff were all pleasant. The room was large enough though the fridge was a little small. The site was secure on both entrances, from the road and the beach.

Stayed in March 2024

The restaurants and shops nearby aren't very good. You have to travel to get to the nicer restaurants and shops.

Clean. Large rooms. Friendly staff. Close to dunes. Good breakfast. Nice pool.

Stayed in April 2024

Evenings are rather quite at this location. So do not plan to hang out at the bar or elsewhere on the venue for drinks after 10pm.

The Hotel comes with a fantastic, quiet location directly at the sand dunes of Maspalomas. There is a panoramic walkway that you can follow along the coast for >10km and a direct access to cross through the dunes down to the beach (approx. 10-15min.). The rooms are spacious, modern and starting from the 3rd floor there is a great view over the dunes down to the beach. The pool area is very well designed to provide ample space and there is an area elevated from the pool with relaxing sun beds and a lounge area to enjoy drinks under the palm trees with great views. The breakfast buffet provides a wide selection of choices incl. pancakes, waffles and special made omelettes.

Stayed in April 2024

The treadmill in the gym didn’t work the full time we were there but it was easy to take a run along the beach instead 😃

We loved every second of it! The staff are so friendly and welcoming. The service is exceptional. We will be back again soon for sure. It was my birthday and we had a delicious cake and cava delivered to our room.

Stayed in March 2024

Nothing, really

Excellent location, right on the dunes. All the staff were very friendly and helpful. Everything was very clean and well-maintained.

Stayed in March 2024

Internet was very weak.

Room was very comfortable. Always clean. Breakfast very satisfactory.

Stayed in March 2024

Buffet breakfast and dinner area is a bit cramped, mainly due to the layout of the entrance and food area but food is good quality and reasonably priced.

Fantastic view from room (5 th floor) out across the dunes. Hotel is stylish and feels apart from maspalomas town area but you can easily walk to numerous restaurants nearby.The protected swimming pool area is great if too windy on the beach. The direct exit from hotel is handy to get to sea across dunes which take about 5 mins.

Stayed in February 2024

Nothing not to like.

The best hotel we've stayed in, in the Canary Islands by far. Friendly staff, very clean. well appointed rooms, beautiful food, nice and quiet with a chilled vibe. The list goes on,......

Stayed in February 2024

The white wine they served was not cold/chilled. We asked for ice cubes, which a real wine connoisseur would never want to do.

Great position right next to the sand dunes through their pool/ garden gate. Great, all you can eat buffet breakfast and buffet dinner for a reduced price for guests. Depending on day 18-22 Euro excluding drinks. The volume of house wine they poured in a glass was abnormally high. Certainly (more?) than 20cl. for 4 Euro.

Stayed in January 2024

The WiFi could have been better. If I had to work I would have been very disappointed. Very hard to get video running and very often the connection breaks.

Everything was very clean, the room was very comfortable in size and included beautiful views. The breakfast could not have been better and the staff is very welcoming and supportive. I would strongly recommend this place.

Stayed in January 2024

- the restricted schedule of the restaurant and the hurry of the waiters to collect the tables at 9 pm (the feeling that you are being kicked out) - if it were "adults only" for me it would be a plus

- the kindness of the staff, especially the one at the reception - the position of the hotel - the view - large and spacious rooms

Stayed in January 2024

Nothing the hotel was excellent

Lovely staff and clean hotel Throughout.

Stayed in December 2023

No complaint

The location is great ,breakfast was a bit crowded but the food is good.

Stayed in December 2023