Cartagena, 83-85, Salamanca, 28028 Madrid, Spain
#141 of 443 hotels in Madrid
Guests' ChoiceBased on 488 hotel reviews
8.7Cleanliness
9.1
Comfort
9.0
Location
8.3
Facilities
8.8
Staff
9.2
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 4 September 2021
David
Spainvery helpful staff
Stayed in August 2021
Reviewed: 30 June 2024
Maria
United StatesThe room was no clean, we found hairs in the bathroom, stains on the bedsheets, floor was very dirty.
The hotel is close to the airport and many restaurants.
Stayed in June 2024
Reviewed: 7 June 2024
Jose
United StatesPrice for what we received
Good bed, nice restroom and amenities Friendly staff Good location
Stayed in May 2024
Reviewed: 30 May 2024
Salah
Kuwaitthe room was very small, It looked much bigger on the booking photos. Also the breakfast was expensive and not that great for 19 Euros.
the location for me was great, surrounded by local amenities.
Stayed in May 2024
Reviewed: 19 May 2024
Carlota
Spaindouble bed were little for a tall couple like us
the area, the restaurants around, the staff, breakfast, decoration, gym, service...
Stayed in May 2024
Reviewed: 21 April 2024
Hemant
United StatesLocation was little far.
All good
Stayed in April 2024
Reviewed: 25 March 2024
Moshe
United KingdomLocation is in the middle of nowhere. The gym was just a small collection of machines in a corner of a dark room.
Modern and clean
Stayed in March 2024
Reviewed: 22 February 2024
Noelle
United StatesHotel staff is not friendly.
Enrique at the front desk was so amazing! He definitely made the hotel a lot better to want to stay at! The young lady who checked us in was not friendly or polite. The property was very close to the bus stop and easy to get around from. I understand why people would say it’s a sketchy location but we definitely felt safe there and had no issues. The king room is smaller than the room with two twin beds. The king room reminded me of being on a carnival cruise.
Stayed in February 2024
Reviewed: 21 December 2023
Buğu
TurkeyThe towels had big stains (although it’s washed it didn’t go away) so they should have changed the towels with the new ones.. The iron board that i asked also had stains
Location, room design, beds
Stayed in October 2023
Reviewed: 25 November 2023
Paul
LuxembourgI asked for a quiet room they arrange a different room from the original allocation. It was right next door to the cleaning and bed linen room, must be an elevator in there too, very noisy most of the night and for €198. Stay away from room 112, a/c didn’t work room too warm for me!!
Well appointed
Stayed in November 2023
Reviewed: 5 November 2023
Gabriela
Francegood
Stayed in November 2023
Reviewed: 5 November 2023
Gabriela
Francethey could have better suitcase service
location and clean
Stayed in November 2023
Reviewed: 17 October 2023
Buckler
United StatesWe had only 1 light in the whole room (none in the bathroom at all). We reported it, but they didn’t do anything about it. They didn’t fix it or offer us another room. We had to shower and brush our teeth by my cell phone light. Couldn’t wear makeup because in the bathroom was the only mirror and my cell phone light wasn’t good enough to see for putting on makeup. The shower head did not work properly. We managed to make it work, but definitely was less than desirable. Not convenient at all.
It was close to the Metro and close to a grocery store and pastelería (although the pastelería was not so good).
Stayed in October 2023
Reviewed: 8 October 2023
Jackson
PortugalThey forgot towells and they did not clean the room but make up the snacks at the frigobar. Breakfast 18 euros and you have to pay extra for an omelette.
Staff in general polite.
Stayed in October 2023
Reviewed: 6 October 2023
Beatriz
United StatesThe locations is not to good, faraway.
Stayed in September 2023
Reviewed: 28 September 2023
Emily
SpainThe walls felt paper thin, we could hear our neighbours quite clearly at all hours of the day and night. For that reason alone I wouldn't book this hotel for more than a night or two.
Decent stay that met expectations. Staff were very friendly and helpful with recommendations, it was an easily accessible location for site seeing. For a one night stay we were comfortable.
Stayed in September 2023
Reviewed: 12 September 2023
Gary
United KingdomNo safe in the room and no drawers for storage of underwear etc.
Excellent staff and brilliant shower.
Stayed in September 2023
Reviewed: 28 August 2023
Thomson
OmanLate shift staff did not follow up on request for wine glasses. Breakfast was not included in the price.
The coffee amenities in the room.
Stayed in August 2023
Reviewed: 3 July 2023
Alison
United KingdomDecor a bit dated
Staff
Stayed in June 2023
Reviewed: 2 July 2023
Traveling
United StatesThere is NO safe in the room. The AC was terrible. I asked the staff about the safe and they offered a different alternative, which I thought was not practical for me. All I need is a safe place to leave my passport and not have to follow protocols to retrieve it. The AC was in the room was faulty; I complained about it and was given the runaround for 4 days. Finally a technician came to the room. Said there was a problem and fixed it. So the room went from 'luke warm' to luke cool'. 79 is the coldest it got. The shower fixture is very tricky, the hotel knows it and they do nothing to help (told to me by the technician). To switch from hand held to overhead you need to be told how to do it and then you need Herculean strength to make the switch. The little knob needs to be turned clockwise and inward; it is polished slick. Very difficult. If it was knurled, it would help.
The size of the room was very ample; the location was good, central, yet not busy and loud. The staff was very polite, attentive and eager to help. There are multiple businesses in the area that we used (laundromat, restaurants, breakfast cafes, etc).
Stayed in June 2023
Reviewed: 22 June 2023
Dorothy
United KingdomA/C noisy, was not cool enough, maid kept forgetting to put certain items in the room after cleaning. One day my room was not cleaned until after 4pm, when I questioned why, even though I left the room at 10am, came back at 4 and room was still not cleaned.
Stayed in June 2023
Reviewed: 6 June 2023
Abdulaziz
Saudi ArabiaThere was not bottles of water in the room. The bathroom was not so clean
Fast check in
Stayed in May 2023
Reviewed: 23 May 2023
Elżbieta
PolandThe acoustics in the hotel, you could hear everything that is going on in the corridor, in the next room and outside the window. Breakfast was bad, no salads, only tomatoes from vegetables. Small selection of cakes, tasteless and dry. Wi-Fi very slow.
Room was big and clean, but very dark with small window.
Stayed in May 2023
Reviewed: 17 May 2023
Zaid
Saudi ArabiaBreakfast
Quite
Stayed in May 2023
Reviewed: 20 April 2023
Clipper
NetherlandsI made a booking and paid for a for a deluxe room, but was given a standard room without any message or refund. Additionally the sheets where dirty and where not changed, even after asking at the reception.
The location is great
Stayed in April 2023
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