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Reviews of The Ritz-Carlton Tenerife, Abama 5 stars

Carretera General Tenerife, 47, 38687 Guía de Isora, Spain

#20 of 68 hotels in Guía de Isora

Guests' Choice

Review score

Based on 333 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    8.8

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    7.9

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 24 October 2024

    9.0
    Great relaxing break in very comfortable well organised hotel, with friendly and professional staff
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room with Resort View
    • Stayed 6 nights

    the lunch menu's could be a bit better - food at lunchtime was disappointing

    Breakfast was amazing, staff incredibly helpful, especially with my daughters allergy

    Stayed in October 2024

  • Reviewed: 9 October 2024

    9.0
    After the first two days I forgot all about my stresses and worries. Wonderful escape.
    • Leisure trip
    • Couple
    • Villa with Balcony and Ocean View - Adults Only
    • Stayed 7 nights

    They could expand their juice bar with fresh juices not just upon special request but to the general public. They should also expand on their fresh fruit and gluten free options at breakfast. Sheep yogurt and gluten free granola for example. Forget those nasty soy yogurts please!

    Aside from a few hiccups at the beginning, after the staff stepped up, all was forgiven and we spent a very relaxing, luxurious week at the Abama.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room with Ocean View
    • Stayed 6 nights

    There are mosquitos around the pool. It is sometimes very annoying.

    Very rich breakfast. It has its own beach. Restaurant are a bit expensive in comparison to the restaurants outside the hotel but foods are so delicious. Fantastic. We were there for our honeymoon. They gifted us a bottle of wine and some chocolate, which is so nice. Ocean view rooms are so nice highly recomended.

    Stayed in July 2024

  • Reviewed: 12 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room with Resort View
    • Stayed 3 nights
    • Submitted via mobile

    Lovely location and friendly service.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    10
    Absolutely fantastic!
    • Leisure trip
    • Couple
    • Villa with Balcony and Resort View - Adults Only
    • Stayed 7 nights
    • Submitted via mobile

    They’ve no longer got the sports bar there which was a great relaxed venue in the past!

    Fantastic villa location right by the pool. Amazing staff who couldn’t do enough for us, service was incredible! In particular, Anastacia, Georgetta & Hector from tapas hour and Nicholas in the lobby bar, thanks to all of them for looking after us and making our stay so special!

    Stayed in September 2024

  • Reviewed: 25 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room with Ocean View
    • Stayed 8 nights
    • Submitted via mobile

    The service by the pool should be quicker there should always be waiters available I found myself having to go up to the bar to order quite a few times.

    I really liked that there were always beds available by the main pool. Clean towels and the staff set up the sun beds for you. The breakfast was really good and over all the property was very clean.

    Stayed in July 2024

  • Reviewed: 5 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room with Resort View
    • Stayed 7 nights

    Incredible hotel, highly recommend.

    Stayed in July 2024

  • Reviewed: 29 July 2024

    10
    Excellent & would highly recommend & come again
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room with Resort View
    • Stayed 1 night
    • Submitted via mobile

    Sun loungers at beach need to be more like pool loungers

    Restaurants are lovely. Hotel clean , staff friendly . Would definitely recommend

    Stayed in July 2024

  • Reviewed: 25 July 2024

    10
    Nice resort.
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room with Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful resort, nice beach, excellent breakfast. Will back again.

    Stayed in July 2024

  • Reviewed: 24 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior King Suite with Balcony and Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Superb

    Stayed in July 2024

  • Reviewed: 22 July 2024

    9.0
    Great hotel with wonderful staff and lots of potential but needs to do better to be considered family focused
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room with Resort View
    • Stayed 10 nights
    • Submitted via mobile

    Main pool was closed every morning for painting, we were not told about this in advance or at check-in. It was an unwelcome surprise on our first morning! Painting also went on longer than we were told. Also weren’t told golf course was closed which my husband was disappointed about. Food at Txoko restaurant was average. We went twice and on both occasions the steak was very average. They also tried to charge us €57 for 3 side salads as we added cucumber, tomato and avocado to a standard green salad! No where to buy the children ice lollies around the pool which is ridiculous for a family hotel in summer. Kids club was €25 per child which meant it was very quiet- there were only 2 other children in there on one visit. Sadly, my boys found it boring and didnt want to go back.

    The rooms were a great size and very comfortable. The staff were amazing - they went out of their way to correct things we were unhappy about. The train driver went above and beyond to find my sons goggles that he lost at the pool. They were delivered to our room the same day. Mirador is an amazing restaurant with great food and amazing sunsets. We went 3 times during our stay. Breakfast is one of the best i have ever experienced. Super clean and chefs worked really hard. Omelette lady was awesome.

    Stayed in July 2024

  • Reviewed: 20 July 2024

    10
    Excelent
    • Leisure trip
    • Couple
    • Junior King Suite with Balcony and Ocean View
    • Stayed 7 nights
    • Submitted via mobile

    None

    Location Silence Gardens Restaurant Facilities

    Stayed in July 2024

  • Reviewed: 16 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room with Resort View
    • Stayed 6 nights
    • Submitted via mobile

    Perfect 🔝

    Stayed in July 2024

  • Reviewed: 15 July 2024

    10
    Fabulous we will return
    • Leisure trip
    • Family with young children
    • Deluxe King or Twin Room with Resort View
    • Stayed 2 nights
    • Submitted via mobile

    Bar service could have been better with more choice of mixers. Fanta over Kas!

    Attention to detail is absolutely unreal here

    Stayed in July 2024

  • Reviewed: 28 June 2024

    10
    Wonderful week
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room with Resort View
    • Stayed 4 nights
    • Submitted via mobile

    The drinks at the main pool were WEAK and expensive

    Gorgeous property with amazing amenities, we loved our stay! Breakfast was a great way to start the day and we loved the private beach club.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Villa with Balcony and Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    Stayed here on our honeymoon. Staff displays world class hospitality and facilities are exceptional. All restaurants are capable of delivering a memorable evening. Secluded location was a plus after visiting nearby towns. Would recommend the villa rooms for a special occasion.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    10
    Perfect getaway with a perfect hotel
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room with Resort View
    • Stayed 4 nights
    • Submitted via mobile

    It’s not the hotels fault but the amount of flies in the pool areas is incredible annoying. It’s the same in the rest of the south I just wished the hotel could do something about it

    Everything is perfect in this hotel, you don’t need to leave the area and facilities are unreal.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    9.0
    Magical
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room with Resort View
    • Stayed 2 nights
    • Submitted via mobile

    The whole experience was perfect. The staff were very friendly and helpful. The hotel itself is pure magic

    Stayed in June 2024

  • Reviewed: 13 May 2024

    10
    Relaxing and memorable vacation
    • Leisure trip
    • Solo traveller
    • Deluxe King or Twin Room with Resort View
    • Stayed 6 nights
    • Submitted via mobile

    Not applicable…not a single dislike

    Clean, quiet and exclusive

    Stayed in May 2024

  • Reviewed: 18 April 2024

    9.0
    Fantastic
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room with Resort View
    • Stayed 6 nights

    Really slow check in process. We felt that given the delay the staff should have directed us to sit down in the lobby and fetched us when they were free. Long queues at conceirge- v inefficient process to book golf/ padel. Reception staff on one occasion refused to make restaurant reservation outside of the hotel for us- a bit odd.

    Fantastic stay, we loved it. The room was fantastic. Gym was the best hotel gym we have ever had. Pool area and staff wonderful. Breakfast was really wonderful- particularly the omelet station.

    Stayed in March 2024

  • Reviewed: 14 April 2024

    8.0
    Lovely hotel with super surrounding, great restaurants and very friendly staff.
    • Leisure trip
    • People with friends
    • Junior King Suite with Balcony and Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Maybe due to the time of year - April, there were a lot of flies around which were annoying, in Sept this was not the case. Also as more senior people we try to avoid hotels with lots of families with children, we misjudged the fact that this was the second week of the UK Easter holidays therefore many children there. This is more about our timing than the fault of the hotel

    This was our second stay at the R-C as we love the styling and position of the hotel, the room (level 6) was super with great views from the balcony. Apart from poor communications at check in which meant that we did not get into our room until 5.30, the staff are very attentive and friendly.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Deluxe King or Twin Room with Resort View
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    We had a lovely, relaxing stay.
    • Leisure trip
    • Couple
    • Deluxe King or Twin Room with Ocean View
    • Stayed 6 nights

    While we loved the beauty and tranquillity of the Ritz Carlton Abama, we did have an issue with the room, which was not as I had been told to expect when I called the property months before to check on the particulars of our reservation. However, it was an exceptionally busy time at the hotel and we arrived in late afternoon, when rooms were filled. We still enjoyed our sojourn at the resort. The location is quite remote. I wish there had been a shuttle to some places nearby. Without a car, we took expensive taxi rides to visit neighbouring places, such as Adege, where I didn’t find the shopping special, but there is a glorious, lengthy, naturally crowded, beach walk there. I wish that there had been a shuttle to the area. Farther from the RCA hotel, but immensely worthwhile, is Masca, which is outstanding for its magnificent mountain panoramas.

    The staff are exceptionally friendly and helpful. The rooms are spacious and bright. The restaurants are varied and each one is fabulous. The breakfast buffet is wonderful, with a great, diverse selection of beverages and dishes — many healthful and others, a holiday splurge. A marvellous omelette maker, Carmen, manages 4 different orders at a time while being pleasant and Magda, our frequent server, was amazing, offering us delicious cappuccinos with a wonderful smile.

    Stayed in February 2024

  • Reviewed: 17 March 2024

    8.0
    Excellent for winter sun
    • Leisure trip
    • Couple
    • Villa, Adults Only, 1 Bedroom Suite with Ocean View
    • Stayed 7 nights

    Dealing with the hotel prior to arrival can be tricky. They recommend booking everything before you go to avoid disappointment which is sensible and when the online bookings for restaurants and spa work that's great. However, if you have to contact the hotel due to online booking issues or restaurants being cancelled then you need to persevere as its not straightforward. Also from our perspective we book adult only accommodation as that's our preference. The resort should offer breakfast and dinner, adult only areas also. They have tried to introduce the concept but at nearly every sitting for each meal we were sat next to families with small babies or children. Other hotels can make this work and I'm sure it would be appreciated. The cleanliness this time was not as good, we had a cockroach in the room twice, it can't be helped but they are not the easiest to encourage to leave and there was thick dust around the bottom of the headboard. Room service, we ordered fresh milk, tea spoons and extra pillows were always helpful.

    We have visited the resort a number of times and we thoroughly enjoy the overall experience. The location is beautiful, the resort restaurants offer plentiful choice and on the whole are excellent quality. Staff are mainly friendly and helpful. We usually stay in an adults only villa, with the use of an adults only pool, which is perfect for us. The breakfast offers a superb selection and the restaurant overlooks the sea which can make for an enjoyable start.

    Stayed in March 2024

Showing 1 – 25

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