Safaga Road 36 Km. Makadi Bay, Makadi Bay, 84511 Hurghada, Egypt
#10 of 222 hotels in Hurghada
Guests' ChoiceBased on 428 hotel reviews
9.4Cleanliness
9.6
Comfort
9.6
Location
9.1
Facilities
9.4
Staff
9.7
Value for money
9.4
Free WiFi
6.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 June 2024
Kristof
HungaryMaybe too much salesperson at the pools, but friendly guys.
The staff was excellent the garden was nice. Food was also very good, we stayed for a week and we could eat different every day. Clean rooms everyday and very very friendly and helpful staff.
Stayed in June 2024
Reviewed: 27 June 2024
Dalia
EgyptThe beach isn’t the best
Food was good , staff was helpful , everything was perfect
Stayed in June 2024
Reviewed: 25 June 2024
Ruben
CanadaThe hotel info and photos show a beach to swim in. This is not the case, nowhere from the beach was there soft sand to enter the water. It was all hard and sharp coral. There was a platform to go out to the outside of the coral where one can swim, but that's the only opportunity. Except that the Flag was mostly red most of the day not allowing guests to swim. The weather wasn't that bad at all, but enough for the hotel to apparently feel at risk and not allow guests to swim. If you like snorkeling, this might be a good hotel to visit. We wanted soft sand, beach and access to the ocean at any time. We stayed one night and decided to change hotel so that our expectations could be met. The hotel manager was very accommodating and kind about the matter, which was very appreciated. Also, don't try the beauty salon...not professional at all and way too expensive. My wife was sent out of the salon with her nails half finished because their nail machine broke. I received the worst haircut I've ever gotten also. They just stole our time and the results are not what one would expect from professionals. Would not recommend.
It was clean, had a great food buffet selection. Staff were very friendly and forthcoming. Quiet beach area with nice beach lounges. Beach had soft sand and beds to lounge in. A nice Coral reef the entire length of the hotel. If you like to snorkel, this might be a good hotel to your likings.
Stayed in June 2024
Reviewed: 22 June 2024
Ahmed
EgyptBeach is rocky
Everything was excellent
Stayed in June 2024
Reviewed: 22 June 2024
Adel
EgyptThe staff was so good and helpful l
Stayed in June 2024
Reviewed: 21 June 2024
Hossam
Egypt- Furniture need for renovation - animation programs - some food quality
- The hotel landscape is great - Food variety - Hotel staff many thanks for Mr Mohamed Sobhy ( reservation manager) Mr Alaa ( hotel CEO ) Who made our stay very comfortable and unforgettable - several kinds of pools
Stayed in June 2024
Reviewed: 21 June 2024
Hannah
United StatesNothing
The customer service is unmatched. The entire staff are phenomenal.
Stayed in June 2024
Reviewed: 21 June 2024
Kym
NetherlandsThe WiFi is a bit slow (but less time on my phone was also nice :-))
I have to compliment the staff first and foremost. I was a solo female traveler and 5 months pregnant on my babymoon and the staff were amazing to me. They helped me with anything and everything, I didn’t lift a finger! Everything was organized and on time. The resort is huge yet it is extremely clean with a good variety of food. A special thanks to Muhammad the reception manager for checking in regularly and making my stay amazing. The beachfront is private and the water is lovely to swim in. There are loads of sunbeds and also a nice restaurant close to the beach for breakfast and dinner as well - which I enjoyed. I also enjoyed hammam and massages at the spa at the hotel. It is more expensive than outside but well worth it if you don’t want to go too far in the heat. I would definitely stay again!
Stayed in June 2024
Reviewed: 20 June 2024
Hannah
United StatesThe entire staff in the resort is what makes it so special. The reception desk, wait staff, management, pool attendants, and spa staff etc are phenomenal. The people that work at this place make it truly special.
Stayed in June 2024
Reviewed: 20 June 2024
Ahmed
TurkeyI didnt like the Beach
Staff is amazing and facilities
Stayed in June 2024
Reviewed: 20 June 2024
Ahmet_abdulselam
TurkeyWe are more than happy with our visit to Serenity hotel. The staff was incredible, fulfilling every single wish of ours. The food was high quality and there was very various cuisines. In addition to that we were everyday called and asked about our opinions and if there was something they can so to please us. We have found the place to stay in every visit of ours to Egypt, we recommend it absolutely!
Stayed in June 2024
Reviewed: 20 June 2024
Onur
TurkeyNothing
Everything
Stayed in June 2024
Reviewed: 19 June 2024
Shadi
Saudi ArabiaIt has a rocky beach, you can't walk in the water barefoot.. It's better to get swimming shoes..
It's a nice place for vacation to get out of work stresses, family-friendly nice stuff , nice facilities, have some unexpected party make the day better
Stayed in June 2024
Reviewed: 19 June 2024
Akbaba
TurkeyAnimation team were great just like all other details.
Stayed in June 2024
Reviewed: 19 June 2024
Zekiye
TurkeyEverything is wonderfull The entire team was extremely attentive and helpful Mr Kiaro ,Mr Abdullah (at restaurant)and Mohammed (at pool Bar ) are very interested
Stayed in June 2024
Reviewed: 19 June 2024
Sara
EgyptSerenity Makadi Beach offers an unparalleled experience of luxury and relaxation. From the moment of our arrival, the hospitality of the staff was exceptional, especially Mr. Aladdin, the General Manager, who was keen to erase all consequences and provide unparalleled service and comfort, and Mr. Mohamed Sobhi, the Front Office Manager, who reviewed the rooms with us to choose the appropriate room for us, and every detail was taken care of to ensure Comfort and satisfaction throughout our stay.The stunning view, in addition to the wonderful food, is the responsibility of the restaurant manager, Mr. Nader, who was keen to satisfy the public taste by following up on all the details. We must also mention Mr. Ahmed Al Sayed, Manager of Bay Watch Restaurant and Assistant to Mr. Walid Serenity Makadi Beach who sets the standards of hospitality and excellence at the forefront.In addition to the employees working in the swimming pool. There is excellence in ensuring safety and comfort for everyone, including some names Mr. Mansour and Mr. Islam. We would also like to mention the animation team which includes Miley, Moksha, Hisham and Miley who organized the parties and were so much fun. The room staff was exceptional and interested in every detail, especially Mr. Muhammad, who is responsible for taking care of the room, and Mr. Muhammad Owais, the director of the room division department, who settled all problems with a smile and good cooperation. Although the hotel is sold out on all holiday booking platforms like Booking, you won't feel crowded, undernourished or uncomfortable. Everything is under control.I am writing this to recommend everyone to try this resort at least once, with the assurance that the first time will not be the last. Hope this helps you!
Stayed in May 2024
Reviewed: 19 June 2024
Sara
EgyptSerenity Makadi Beach offers an unparalleled experience of luxury and relaxation. From the moment of our arrival, the hospitality of the staff was exceptional, especially Mr. Aladdin, the General Manager, who was keen to erase all consequences and provide unparalleled service and comfort, and Mr. Mohamed Sobhi, the Front Office Manager, who reviewed the rooms with us to choose the appropriate room for us, and every detail was taken care of to ensure Comfort and satisfaction throughout our stay.The stunning view, in addition to the wonderful food, is the responsibility of the restaurant manager, Mr. Nader, who was keen to satisfy the public taste by following up on all the details. We must also mention Mr. Ahmed Al Sayed, Manager of Bay Watch Restaurant and Assistant to Mr. Walid Serenity Makadi Beach who sets the standards of hospitality and excellence at the forefront.In addition to the employees working in the swimming pool. There is excellence in ensuring safety and comfort for everyone, including some names Mr. Mansour and Mr. Islam. We would also like to mention the animation team which includes Miley, Moksha, Hisham and Miley who organized the parties and were so much fun. The room staff was exceptional and interested in every detail, especially Mr. Muhammad, who is responsible for taking care of the room, and Mr. Muhammad Owais, the director of the room division department, who settled all problems with a smile and good cooperation. Although the hotel is sold out on all holiday booking platforms like Booking, you won't feel crowded, undernourished or uncomfortable. Everything is under control.I am writing this to recommend everyone to try this resort at least once, with the assurance that the first time will not be the last. Hope this helps you!
Stayed in May 2024
Reviewed: 18 June 2024
Abrahim
United StatesVariety of food could use some improvements.
The staff (especially Hassan in the dining room and Sheriff at the front desk), the view from our room, the facilities, and the attention to details!
Stayed in June 2024
Reviewed: 18 June 2024
Marian
EgyptThe staff of the hotel are more than amazing. Everyone is helpful and friendly starting from Ahmed el Saied at the reception to Emad and Beshoy at the bar and towels station serving us with friendly smiles everyday. The animation team is also fun and cheerful and made our stay pleasant.
Stayed in June 2024
Reviewed: 18 June 2024
Kerolos
EgyptNothing
My stay at Serenity Alpha Beach Hotel was exceptional. From the moment I arrived, I was impressed by the attention to detail and the warm hospitality provided by the staff specially Mr. Ahmed Said he made the check-in process very smooth and efficient. He was very friendly and professional, ensuring a quick and pleasant start to my stay. I was greeted with a welcome drink and a complimentary upgrade to honeymoon package, which was a wonderful surprise. The room was spacious, impeccably clean, and beautifully decorated. The bed was extremely comfortable, ensuring a restful night’s sleep. The hotel offers a range of excellent facilities. I particularly enjoyed the 5 different swimming pools, which was well-maintained and provided a great space to relax. The restaurants & bars served delicious food and drinks with a variety of options to cater to different tastes. The breakfast buffet was outstanding, featuring a wide array of fresh and tasty selections. The service was impeccable. THE STAFF WERE ALWAYS ATTENTIVE, courteous, and willing to go above and beyond to ensure a pleasant stay.
Stayed in June 2024
Reviewed: 18 June 2024
Muhammed
Turkeyİnternwt was bad
Everything was good
Stayed in June 2024
Reviewed: 17 June 2024
Afifi
Saudi ArabiaEverything
Stayed in June 2024
Reviewed: 16 June 2024
Paula
EgyptStaff, facility, beach corals, cleanness
Stayed in June 2024
Reviewed: 16 June 2024
Mohamed
United Arab EmiratesEverything
Perfect
Stayed in June 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content