Marsa alam egypt, 84721 Marsa Alam City, Egypt
#1 of 35 hotels in Marsa Alam City
Guests' ChoiceBased on 326 hotel reviews
9.8Cleanliness
9.8
Comfort
9.8
Location
9.6
Facilities
9.8
Staff
9.8
Value for money
9.8
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 September 2024
Ali
EgyptThe bus waiting time is long and some times extends beyond reasonable especially during the day when the weather is hot.
I've been to the hotel with family last year and we decided to visit again this year. The hotel staff starting from management including Mr. Mina and Mr. Haitham were very hospitable and kind, they made themselves available any time to look into our requirements and were always generous providing more than what we requested. The hotel is new and its facilities are still at its best conditions. It has nice swimming pools across its space. It also has nice landscapes. The hotel is clean and house keeping are doing a great job. We tried mostly all restaurants and the snack bars, and we can say that the food quality and variety are both excellent especially during the themed nights. One of the best advantages at this hotel is the the beach has part which is sandy where you can enjoy swimming without being bothered with rocks or corals.
Stayed in August 2024
Reviewed: 26 September 2024
Iva
Czech RepublicRestaurants, pools, aquapark, sea, sport activities, entertainment, we liked everything. As previous year, we thank Mr. Haytham and his team for making our stay exceptional.
Stayed in September 2024
Reviewed: 24 September 2024
Luisa
PortugalOur stay at the resort was absolutely spectacular, largely thanks to Mr. Haytham Yahia, who emerged as an exceptional host. From the moment we arrived, we were greeted with genuine hospitality and an extraordinary attention to detail that surpassed all our expectations. Mr. Haytham ensured that every aspect of our experience was flawless, offering personalized suggestions that truly enriched our stay and promptly attending to all our requests. His unique blend of professionalism, availability, and warmth made us feel genuinely welcomed and valued. It’s rare to encounter someone so dedicated to ensuring that guests have a perfect experience. We couldn't be more satisfied and are already eagerly looking forward to our return. However, I would like to highlight that the service at the poolside and beach bars could use some improvement. Many staff members seemed less friendly and often served warm drinks, such as beer and other beverages. Despite this minor detail, it did not detract from our overall enjoyment of the stay. A heartfelt thank you to Mr. Haytham Yahia for making our visit truly unforgettable! We can’t wait to return and savor more incredible moments at this wonderful resort.
Stayed in September 2024
Reviewed: 22 September 2024
Vonvinc
South AfricaDuring our stay at the resort, Mr. Haytham Yahia truly stood out as an exceptional host. His attention to detail, warm hospitality, and willingness to go above and beyond made our experience unforgettable. He ensured that every aspect of our visit was perfect, from personalized recommendations to quick assistance with any request. His professionalism and genuine kindness made us feel truly welcomed and valued. We couldn't have asked for a better host and look forward to returning soon. Thank you, Mr. Haytham.
Stayed in September 2024
Reviewed: 21 September 2024
Motaz
EgyptI recently had the pleasure of staying at Pickalbatros Portfino Resort, and I can't recommend it highly enough! The staff here are incredibly friendly and attentive, making every moment of my stay truly enjoyable. A special shout-out to Mr. Sayed at the reception, who consistently went above and beyond to ensure everything was perfect during my visit. His warm demeanor and professionalism made a significant difference! Additionally, Chef Adel deserves a huge thank you for the amazing food and outstanding hospitality. Each meal was a delight, showcasing a wonderful variety of flavors that truly elevated the dining experience. The facilities at the resort are top-notch, providing everything you need for a relaxing getaway. Overall, my experience was fantastic, and I can't wait to return!
Stayed in September 2024
Reviewed: 19 September 2024
Vincenza
Italy/
Our evaluation is 10 because of the kidness of the staff always ready to satisfy every need , the beautiful and breathless oasis in which the resort extends that offers relax and every kind of activities you want. The quality of food was unbelieved compared to any other resorts in sharm el sheik. Only one note, the activietes outside and the shopping area are little expensive. Anyway all is perfect and we are happy to have choosen pickalbatros for our vacation
Stayed in September 2024
Reviewed: 19 September 2024
Yasser
EgyptAbsolutely nothing could have been better. Everything, from the service to the ambiance, was flawless. It's rare to find a place where there’s truly nothing to criticize, but this experience exceeded every expectation. I wouldn't change a thing!
I just wanted to take a moment to sincerely thank Mr. Sayed Nageh, Mr. Mohamed Saber, Eng. Islam, and Mr. Haitham for their tremendous help and support during a personal issue I faced with my car tires on the way to Marsa Alam. I truly appreciate everything they’ve done to restore everything to order and make life easier for me. Their quick assistance and dedication made a challenging situation much more manageable, and for that, I am incredibly grateful. Regarding my stay and the hotel itself, I really can’t find the words to describe just how amazing this place is, From the moment we arrived, we were blown away by the beauty and atmosphere. Everything about the experience was beyond exceptional, the attention to detail, the ambiance, and the service were all flawless. The hotel is huge, with an incredible range of facilities and entertainment options. From countless pools and restaurants to a spa, fitness center, padel and tennis courts and even live shows, there’s always something to do. Whether you're looking to relax or stay active, the hotel caters to every need, making it impossible to get bored. The aqua park is awesome! It was one of the highlights of our stay. With a variety of fun water slides, pools, and attractions for all ages, it provided endless entertainment They have about nine restaurants and bars, and although we couldn't try them all during our five-night stay, the ones we did visit were outstanding. Each venue offered something unique, from gourmet dining to casual bites, and the atmosphere in each was just as impressive as the food. I only wish we had more time to explore the full range of culinary experiences they offer. It’s definitely a reason to come back. In fact Pickalbatros Villaggio will be our vacation destination from now on.
Stayed in September 2024
Reviewed: 14 September 2024
Ichail
SpainThe best decision we could have made for our honeymoon was choosing Pickalbatros Portofino. This hotel is simply paradise. From the very first moment and throughout our entire stay, the service we received from Sayed at the reception and from all the staff in every part of the hotel made us feel completely relaxed and happy. As soon as we arrived in our room, it was decorated to celebrate our honeymoon. This gesture was repeated several times during the days we stayed, and each time it happened, we were always surprised and left with a smile. The attention to detail from every member of the staff is incredible and remarkable. We would like to thank Taha again for always being so attentive with the cleanliness of our room and the special touches he provided. The hotel has EVERYTHING: countless pools, a beautiful beach, two amazing water parks, and interactive shows every night. Besides the facilities, we must highlight the kindness of every person working here, always with a proactive attitude and offering a smile. Simply, thank you for giving us a honeymoon even better than we had planned.
Stayed in September 2024
Reviewed: 10 September 2024
Stanislava
SlovakiaThe only minus is the really shallow entrance to the sea and the water up to the neck. Otherwise, the sea is beautifully clean and warm like in a bath.
I must say that this hotel meets the highest criteria of a 4* hotel. We took advantage of their Spa massage for a couple. Pedicure and complete face care. It was really fantastic. Even though we were there for 20 days in restaurants, the food and type of cuisine changes, so there is always something to choose from. And the evening shows are amazing. We had a bungalow with a sea view so it was really worth it. The cleaner was very nice and helpful. Even the gardener who was tending the garden near the bungalow. Staff boys on the beach with towels were always smiling and helpful.And Jozef from bar was very polite all the time. But for us, I would like to thanks the manager Mr. Haytham who was willing to help us in every situation, even an unpleasant one, when visiting the clinic. But also for any other request. Really admirable gentleman. Personally, I recommend the resort more for families with children, they will definitely enjoy themselves there.
Stayed in September 2024
Reviewed: 10 September 2024
Ahmed
EgyptVery good
Stayed in September 2024
Reviewed: 10 September 2024
Ahmed
EgyptNothing
Highly recommend
Stayed in September 2024
Reviewed: 10 September 2024
Ahmed
EgyptNothing
One of the best , highly recommended Very good treat specially from Mr. Mina
Stayed in September 2024
Reviewed: 9 September 2024
Hesham
EgyptNothing
Everything was perfect. Special thanks to Mr. Sayed Nageh in the reception who spent a lot of effort to make us comfortable upgrading our initial booking to a very nice suites. Thanks!!
Stayed in September 2024
Reviewed: 8 September 2024
Heba
Egyptno thing
amaizing hotel and excellent staff. Special thanks to the receptionists, Mr. Sayed a for facilitating reservations and appointments A hotel that has everything a person and his family needs The aqua is very large and beautiful, the sea is beautiful and clean, the restaurants are varied, and the activities are beautiful and enjoyable
Stayed in September 2024
Reviewed: 8 September 2024
Heba
Egyptamaizing hotel and excellent staff. Special thanks to the receptionists, Mr. Sayed a for facilitating reservations and appointments A hotel that has everything a person and his family needs The aqua is very large and beautiful, the sea is beautiful and clean, the restaurants are varied, and the activities' are beautiful and enjoyable
Stayed in September 2024
Reviewed: 30 August 2024
Vincent
FranceNothing
Excellent hotel with so many pools you cannot even tell how many they are and an aqua park for kids and adults which is very well organized. The people are very polite, respectful and always trying to help. The must is the sandy beach with the corral reef you can directly access thanks to the jetty… so many fishs can be observed by simply snorkeling and it is so easy, the real Red Sea treasure!
Stayed in August 2024
Reviewed: 28 August 2024
Adel
EgyptNothing
It’s amazing place and it’s very clean and the staff is very helpful and friendly specially Mr.Sayed nageh and Mr.Haytham from reception and everyone in bar reception and restaurant very friendly.
Stayed in August 2024
Reviewed: 28 August 2024
Mazen
EgyptNothing., everything's perfect
The cleanliness.., the friendly and lovely staff everyone was so accommodating and sweet
Stayed in August 2024
Reviewed: 24 August 2024
Saito
JapanThis was the second Pickalbatros experience after sharm el sheik. This hotel resort was too huge for my kids, but they loved riding a family four wheel bicycle and a small bus/cart. Food was nice and location is fine.
Stayed in August 2024
Reviewed: 18 August 2024
Michael
GermanyThere evening Shows that were ok, but dont expect too much (esp. the Host was rather annoying) The sea is in parts just knee-deep all up to the boundary but there are some deeper spots.
Overall an excellent value for money and noticeable commitment to making the stay comfortable (both in service and infrastructure/buildings/gardening etc) Very nice, well maintained area, variety of restaurants and good food, helpful personnel, spacious appartment, good AC; didnt feel overcrowded anywhere.
Stayed in June 2024
Reviewed: 16 August 2024
Joanne
United KingdomNothing
We had an excellent stay at this resort, we were given a wonderful upgrade as soon as we arrived ( a large 2 bed, 2 bath, large lounge with direct access to a terrace to a shared private pool (Royal suite). Which we highly recommend as it is centre to reception, aqua park, shops, and nearby restaurants and few minutes walk to a wonderful beach. Red sea is amazing, crystal clear, warm with no waves so very safe and great for snorkeling. Hotel staff were extremely friendly and everything was extremely clean. ( I broke my phone and the fantastic hotel manager Haytham sent it off and fixed it within 24 hours for a very cheap price). The resort is very large, more like a village so depending where you are, it is not always possible to walk to restaurants but the resort provide free fun buses or 4 seater bikes to get around which are great fun. Food was great quality with lots of options to choose from, plenty of drinks on offer too. Don't be put off of the non direct flights from the UK to Marsa Alam, it is so worth it. We originally started in Cairo, then took a short flight to Luxor, then got a private car to Marsa Alam which took 4.5 hours, which was great as we passed through villages and saw the real Egypt, On the way home we flew from Marsa Alam to Prague then got a flight back to Heathrow. We went in August which is Egypts low season due to the heat, but this meant there was less tourists which we prefer. There are 22 pools at this resort and so always plenty of sunbeds etc and plenty of beach loungers, with beautiful umbrella, windbreaker and bean bags. Overall fantastic service and staff, and an amazing resort in a perfect location. Huge thanks for a wonderful stay
Stayed in August 2024
Reviewed: 16 August 2024
Mohamed
EgyptWe recently stayed at Pickalbatros Villaggio Portofino, It’s located in one of the most beautiful areas of Egypt ( Marsa Alam ) and it was an incredible experience. The natural beauty of the location was breathtaking. The aqua park is designed with safety and fun in mind, making it a fantastic family-friendly attraction. Our kids couldn’t get enough of it. The staff at the hotel were exceptionally welcoming and made us feel right at home. Their warm hospitality added a special touch to our stay. We were impressed by the variety of shows and performances, specifically the kids dancing party. One of the highlights of our visit was the visit to Abu Dabab Beach, and it was an unforgettable experience. This stunning beach offers some of the best snorkeling in the area. The clear blue waters and the chance to swim alongside sea turtles. It was absolutely breathtaking, The beach is also home to a wide variety of beautiful fish and colorful coral reefs. Overall, Pickalbatros Portofino is a wonderful place to stay, especially if you’re looking to enjoy the natural beauty of Marsa Alam while having a relaxing and fun-filled experience. We highly recommend it and can’t wait to return! Thanks Hitham at the reception, Khaled from the excursions team, Mr Ahmed at the restaurant and to the rest of the staff.
Stayed in August 2024
Reviewed: 13 August 2024
Schuma
United KingdomI think it would be nice if there is a bit more Arabic and Egyptian culture and folklore to be shown during evening shows. Animation team consisting of local people could better understand what guests need. Stronger AC in the restaurants will also be a benefit.
Fantastic staff who did their best on every step to check on our big family and make sure each and every one of them is comfortable and happy. The room was spacious, nicely furnished and very clean. Beds are comfortable. There is variety of amenities to use, all the bars and restaurant serve very nice food. In general the atmosphere was brilliant, thank you so much for all the hardworking people from gardeners, to bikes maintenance, restaurant staff, housekeeping, lifeguards, reception, management - all of you made us feel taken care of and welcomed! Special thanks to Mr. Haitham from management, we will definitely come back the next holiday.
Stayed in August 2024
Reviewed: 12 August 2024
Racha
United Arab EmiratesNothing
We were 4 families with kids and we all enjoyed a lot everything was great I highly recommend this hotel with the special hospitality of Mr.Haitham who made it more special
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content