10.5 Km Borg ElArab Rd,King Mariout, 99999 Alexandria, Egypt
#12 of 54 hotels in Alexandria
Guests' ChoiceBased on 695 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.0
Facilities
8.6
Staff
8.7
Value for money
7.8
Free WiFi
7.6
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End of dialog contentReviewed: 15 September 2024
Natalie
United Arab Emiratesfood okay but slow service in restaurants and in room service and house keeping
Great staff and close to airport - 15 min. Also awesome huge pool and great to have a room off the pool in the heat with a newborn.
Stayed in September 2024
Reviewed: 10 September 2024
Adel
Egyptjust was hot summer
it was my fist experience with this hotel, it meets my satisfaction, and was very convenient for my stay.
Stayed in August 2024
Reviewed: 8 September 2024
Laguelil
United Arab EmiratesI couldn’t get an invoice from at the check desk
Property itself was nice
Stayed in August 2024
Reviewed: 26 August 2024
Paul
United KingdomThe food poisoning and the staff on check out who did not know what they were doing and would prefer to have a stand up argument at the front desk on check out, and then no apology ETC. afterwards when they were proven wrong and should have provided me with a invoice for my stay as they were badly informed and trained.
Very nice place to stay, except it was wedding season.
Stayed in July 2024
Reviewed: 24 August 2024
Neva
AustraliaDidn’t always get complimentary water in the rooms each day and had to ask for this
Very big spacious rooms
Stayed in July 2024
Reviewed: 2 August 2024
Junhee
South KoreaStaff (Chriatina Majeed) mistakenly gave me a wrong key when I was checking in but she neither apologized nor did she shameful of her mistake. I was very tired and first impression about Muslim(Majeed is a Muslim name) and this country was bad. I think she’s a novice or not civilized to treat the customers from around the world in a good manner.
Comfy value accomodation for sure worth that money
Stayed in August 2024
Reviewed: 22 July 2024
Habiba
Egypt1) There was no shampoo, shower gel or conditioner in the room. The bottles were there but they were empty. 2) There was no variety in terms of food. 3) It was noisy at night because there was a wedding. 4) The bed isn't comfortable.
1) Cleanliness of the room 2) The view, it was a pool view 3) The Spa was great! 4) Check in was very quick 5) We had a complementary cake for our anniversary
Stayed in July 2024
Reviewed: 17 July 2024
Mohamed
EgyptThe food has to change every morning and it's the same . There is a lot of oily and sugary food and that is not good for the body, especially for the elderly and sick people. The issues that I have told you should be investigated, it is important for all of you, especially the management of the hotel, thank you
The room I slept in is not the room I requested, but another smoking room, and the bed in that room was broken, so I called the office and told them that the bed was broken, they sent the staff to fix the bed. expecting to be changed in my room. but my application was not evaluated.
Stayed in July 2024
Reviewed: 22 June 2024
Nada
United KingdomRoom was checked in at 6pm as it wasn’t ready so had to wait for 2 hours to checkin! Had to ask for slippers, toiletries as tooth brushes, towels for 2 people, and hairdryer as there were none in the room on check in. We stayed at the hotel before when it first opened and it’s time for a renovation as the wear and tear is obvious.
Lovely large pools and there were water slides and games for the kids when we were there. Good variety of food and good service from the staff. The Spa and gym are good too.
Stayed in June 2024
Reviewed: 22 June 2024
Leen
JordanThey told us at the reception that there is an indoor play area open from 3-11 pm. They even gave us a brochure for the kids area. We stayed for 5 days and on all these 5 days the kids area was closed. We complained about this but the staff always acted surprised that the area is closed when it should be open from 3-11 pm. The kids swimming pool smells like urine, the color of the water was off too. We didn’t use it for hygiene purposes. We let our kids swim in the big pool instead. For food, breakfast was ok and borsalino was also not bad. But Z3tar was awful. If you are Levantine or have tried real Mediterranean cuisine don’t go there, you will be disappointed. Also don’t go there if you haven’t ever tried Mediterranean or Lebanese food so you don’t get a bad idea about the cuisine.
The rooms are so clean and comfy. The pool is big and nice and there are rescue staff available all the time. The breakfast is diverse with good delicious options.
Stayed in June 2024
Reviewed: 21 June 2024
Ramez
United Arab EmiratesFood was not that good, chef’s were a bit tough
Staff was so friendly and helpful
Stayed in June 2024
Reviewed: 21 June 2024
Khaled
EgyptServices
The facilities the gym the pool
Stayed in June 2024
Reviewed: 20 June 2024
Ashraf
United KingdomThe rooms not facing the pool are a bit stuffy and need frequent airing.
Guess services particularly Miss Habiba and Miss Rodina were very friendly, competent and sorted out any concerns we had. They are a high asset to the hotel.
Stayed in June 2024
Reviewed: 20 June 2024
Maha
EgyptBreakfast
Room is clean
Stayed in June 2024
Reviewed: 29 January 2024
Irina
EgyptWhile making a tour around the SPA i find out that the massage rooms wasn't cleaned after the previous guests and it's not a good idea to show the guest SPA zone in such a unsightly appearance (with used towels on the floor and unwashed dishes after wedding party). Hope, you'll take it into account.
The room was quite comfortable. Unfortunately there were no sleepers and word robe and other things that should be in a 5* hotel (dental kit and others). But still the stuff tried to solve this problem in a very kind way.
Stayed in January 2024
Reviewed: 11 January 2024
Medhat
EgyptThe check in process took too long
Stayed in December 2023
Reviewed: 3 January 2024
Iftikhar
SingaporeThe location is quite far away, it takes 40-50 min to get to the centre of the city though the place and air is clean and peaceful. So, if you want also relax at the hotel and use swimming pools is a good option. If you plan to go with kids it's better to bring swimming ring with you as the hotel does not provide it or you can but it in their shop. The other thing that really surprised me is that the 5 star hotel does not initially put slippers, cotton pads and etc in the room, you need to ask the personnel for that.
The hotel is good, the personnel is polite. We were allowed to check in earlier. The breakfasts and dinners are good, however it would have been better to have more varieties in meat at dinner time, for example to add seafood.
Stayed in January 2024
Reviewed: 24 December 2023
Moatazradwan
QatarThe only thing that the room was far from the elevator and my mother found it a bit tiring to walk all the distance more than once daily from the elevator to the room.
My recent stay at the Hilton Hotel was nothing short of delightful. Everything from the moment I stepped in until the moment I checked out was smooth and enjoyable. But what truly elevated this experience was the exceptional service, particularly the act of kindness from Mr. Wael, the manager. The breakfast was a true gastronomic feast. An abundance of fresh and delicious options catered to any taste, and the service was attentive and efficient. Every detail was perfectly organized, making for a stress-free and enjoyable start to each day. However, the highlight of my stay came when I absentmindedly dropped my wallet in the lobby. Imagine my panic when I realized it was gone! But thanks to Mr. Wael's honesty and diligence, my fears were quickly quelled. He not only found my wallet but also took the initiative to track me down and personally return it to me. Such exceptional care and professionalism went above and beyond the call of duty and truly exemplified the spirit of hospitality. This experience solidified my positive impression of the Hilton Hotel. It's not just about the comfortable rooms and delicious food; it's about the people who make the difference. Mr. Wael's act of kindness turned a pleasant stay into a memorable one, showcasing the true value of excellent customer service. All the staff were great and Ms. Rowan as well (Relation Manager) was always around the lobby making sure that all is going fine. If you're looking for a hotel that offers not only comfort and convenience but also genuine care and dedication to its guests, then the Hilton Hotel is the perfect choice. And if you're lucky enough to be assisted by Mr. Wael, consider your stay an even greater privilege. Highly recommend!
Stayed in December 2023
Reviewed: 11 November 2023
Najaf
EgyptThey don’t have Garden area.
Its close to my work place in Alexandria so I like the location.
Stayed in August 2023
Reviewed: 22 October 2023
John
EgyptThere are some people not supportive nor polite in their dealings with the guests.
- AC - Pool view - Iron and its table - The room door system
Stayed in October 2023
Reviewed: 21 October 2023
Gheorghe
RomaniaAs during my first stay, there were issues with the maintenance of the shower. This time the handle of the shower tap was missing. Printed toilet seat band as evidence of being sanitised was missing.
Very good assortment, fresh and tasty. Would prefer other types of bread, not only made of wheat, due to gluten intolerance.
Stayed in October 2023
Reviewed: 21 October 2023
Ali
Saudi ArabiaLocation
size of the room
Stayed in October 2023
Reviewed: 17 October 2023
Dario
CroatiaThe room (050) wreaked of mold.
The hotel is far away from the city center, however that offers slightly cleaner air than in the rest of the city. The hotel has plenty of amenities and is well kept. The prices are reasonable and the staff is friendly.
Stayed in October 2023
Reviewed: 1 October 2023
Hassan
TurkeyPool isn't deep
Breakfast is nice, the bed is comfy and above all the workers are great
Stayed in September 2023
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