There was only 1 young guy at breakfast time, who had good people skills, he made us feel welcome and great. Also the cleaning ladies were nice. Reception and other day breakfast time was bare minimum. No yes, please, have nice day etc. Just sign here, document, yes write all names etc. Nothing extra:( just formal shallow words

Spa was pretty small, 1 pool, 1 bubble bath and 1 sauna. It was relaxing and ok, but some might have needed more from a "spa". Breakfast was totally awesome, tasty and plenty full for different tastes.

Stayed in August 2022

no air-conditioning in the room

everything other than the lack of air-conditioning

Stayed in August 2022

Not a lot of space in the SPA especially if other visitors with kids come there.

Environment is very wonderful and pleasant.

Stayed in August 2022

restaurant service

location , spacious room

Stayed in August 2022

The rooms were a bit out dated and could use a refresh or renovation.

The service was excellent.

Stayed in July 2022

In overall we enjoyed our stay in the hotel and were happy that we picked it and not one of those massive, slghtly soviet-style spa hotels by the beach area. Some minor renovation would be needed here and there though, not a big issue.

unique atmosphere and rooms, beautiful garden, nice indoor pool, free parking

Stayed in July 2022

- The hotel rooms and interior is worn out. In our initial room we got, the conditioner wasn't working, we slept with 27 degrees inside (hot weather days), whereas windows couldn't open in that part of the hotel. For the third night we were kindly offered a suite in the historical part of the building, where you can open the windows to let fresh air in. The room was nice, but bathroom was smelling bad, mattress in the bed was old and not suitable for a good night sleep. - Variety of breakfast was very good, however meals that were supposed to be hot, were lukewarm instead. Also, service by the personnel at the breakfast room was out of hand. 3 young ladies couldn't really manage to fill up the supplies. Went to bring more fish, however failed noticing, that eggs and tomatoes are also finished... Either not motivated or not trained enough to provide a good service. - hotel needs a refreshment to keep up to standards it is meant to have by the looks, location and nr of stars

Location is very good, spa in the hotel is good

Stayed in July 2022

parking also good

A good hotel, a good location.

Stayed in June 2022

A view from the window on 3rd floor was to some kind of ventilation equipment on the roof. On the other hand, a room was silent and we had more privacy.

Location, close to the beach, castle, Saaremaa Veski and the great fish restaurant KuKuu.

Stayed in July 2022

There was some hiccup with the cleaning because the room was never cleaned during our 3-night stay.

This was my second stay at hotel Arensburg. We chose it again for our stay in Kuressaare because hotel is really nice, clean and centrally located. The small spa is a big plus.

Stayed in July 2022

Booking.com promised a room with air conditioning. Our room, located on the old side, had no air conditioning!

The hotel has a good restaurant. The location is really good.

Stayed in July 2022

-

Spa, room

Stayed in May 2022

Room was bigger than I expected. Superb breakfast.

Stayed in June 2022

The staff is exceptionally helpful.

Stayed in June 2022

Hotel needs some refresh. Its still stylish, but needs some painting. Need refresh in spa area as well.

Staff, pool, view from window, sauna, design of old and new building mix.

Stayed in May 2022

See above

Everything was great except bed, ir was too soft.

Stayed in May 2022

Uncomfortable beds No drink water in the room No tea/coffee in the room Charged extra money for toothbrush kit (NB! 4 stars hotel!) Room (especially bathroom) needs renovation

Great location Nice building Big room Friendly to pets

Stayed in May 2022

SPA is small and 2 of 3 saunas are separate for men and women, 3rd sauna was barely warm

Breakfast was good and stuff was friendly

Stayed in April 2022

Worn out facilities

Building

Stayed in April 2022

Location, price-quality balance, breakfast.

Stayed in March 2022

Maybe the breakfast could be better:)

Nice and cosy where historic meets modern.

Stayed in January 2022

it was beautiful and i lik

Stayed in March 2022

I did not understand why the elevator was locked, so one could not react the 1st floor on 26 February. I am disabled person and can therefore only use the elevator. I wanted to use the sigar room, but nothing came out of it. Of course, I am perfectly well without sigar, but the question is still larger. What if I had come later to the hotel? Then what - only stairs, and probably the main entrance. And what about the wheelchairs and the parents with prams? Stairs again? I understand that the hotel wants to have the restaurant booked, but the access to the elevator should be guaranteed.

Breakfast was good and the service and attitude overall great.

Stayed in February 2022

Our apartment as well as the spa and dining area are in a dire need of refurbishing. Lot’s of drywall repairs that need to be done, new paintjob needed, lot’s of places where mosaic tiles were missing. Our apartment had a cracked sink and peeled off veneer from the cupboard under the sink, threads were coming out of the worn out bed covers. The blankets were quite small and thin for a winter season.

The place has a great aura and provides lot’s of leisure activities to choose from. Also, it’s at the very centre of downtown.

Stayed in February 2022

The the bed mattresses fell apart. The breakfast was a bit poor when we came one hour before closing.

Nice neighborhood, quiet. Almost in the centre. Bed mattresses were very comfy. Breakfast tasty.

Stayed in February 2022