N/A

The steamy pools were right outside our room and throughout the hotel. Not deep, so kids can enjoy them too. The restaurant had a lovely variety, and the food was delicious. The rooms were spacious, very clean, and the beds were comfortable. The spa treatments were exceptional. Highly recommend staying here!

Stayed in September 2024

We had facials and the lighting in the facials room was too bright to really relax.

The staff makes sure you are well taken care of, the bed and bedding is incredibly comfortable, and the pools are clean and very relaxing. We also used the spa which was quite luxurious.

Stayed in August 2024

Beautiful property, great staff,excellent beds + sheets + pillowz. Food was good. Know that it was pretty cold so bring the right clothes. No complaints except keep fires going in fireplace so it is warmer indoors.

Stayed in August 2024

Food could be improved. Breakfast shall have more variety specially for people who don’t eat pork. We tried dinner it was decent but could have an amazing meal at such amazing property.

The pools and staff are amazing m. We tried the spa with 2 different massages, it was fantastic!! Highly recommended the spa.

Stayed in August 2024

the check in is time consuming, not enough staff, but what bothers most again and again in Ecuador, also this hotel try to charge the IVA to short term foreign tourists, it is a stressfull and not honest way of trying to transfer the booking.com 15% charge to the hotels to the tourist clients by trying to charge 15% IVA. Short term tourist are excempt of paying 15% IVA, be honest and do honest business. It is so frustrating and stressfull to deal with this dishonest attitude! For this stressful attitude I give you deserve only 1 point. For all the foreign tourist fight for this wrong attitude! I finally did not pay the 15% IVA.

The infrastructure, the termal bath, the room, the breakfast, the staff at the restaurant and breakfast, deserve 10 points

Stayed in August 2024

Termas de Papallacta is a beautiful place that offers many opportunities to enjoy nature and be pampered. Everything is carefully catered to give the guest a comfortable stay: the rooms, the pools, and the spa. The staff is incredibly attentive; the breakfast is delicious! There are also many options for hikes within the property and in the beautiful ecological reserve Cayambe Coca.

Stayed in July 2024

it was cold and there was no fire during the day. a welcoming commun area to enjoy in warmth. just the rooms.

everything but the staff was amazing. always smilling and helpful. the hotel is so beautiful and clean. the breakfast was also sensational.

Stayed in July 2024

Water in the pools could have been warmer since it was such a cold day-night. Once we reported it to someone passing by it was immediately taken care of, but it's uncomfortable to leave the pools in the cold to find someone to increase the temperature.

I love that when you book with BOOKING.COM the amazing breakfast buffet is included! We also always appreciate the EARLY CHECK IN OPTION with access to the Balneario. The staff is always friendly, attentive and helpful.

Stayed in July 2024

What it didn't like was the lack of heating in the houses It was pretty cold in the evening. And also the check in process took way too long.

I liked the housing, the pools, the service, and especially the massages of the spa! You must get them.

Stayed in July 2024

Pools needed to be vacuumed/skimmed more often.

Loved the setup of the family cabins though there is virtually no soundproofing. Thermal pools were warm and relaxing. Great spa experience.

Stayed in July 2024

Nothing

The food was excellent, the staff was helpful and polite, the room was lovely, and the view was absolutely excellent.

Stayed in June 2024

Beds were not very comfortable

Breakfast, pools, staff

Stayed in June 2024

A little dated. Bathrooms have been updated very nicely!

Well laid out property! Love the hot springs out the front door of the rooms!

Stayed in July 2024

hard to think of anything to not like

Setting is beautiful atmosphere is enchanting lovely place

Stayed in May 2024

Nada

The hot tubs outside the room was incredible

Stayed in May 2024

Bathroom was cold and damp. Difficulty lighting the fire but room service was quick to help.

Comfortable, warm (under floor heating) chalets with hot pool right outside your door. Good variety of food for breakfast. Huge comfortable beds. Fastidious cleaning service! Easy access to public pools for free. Humming birds by the pools. Great river walk.

Stayed in April 2024

The location, staff, spa treatments, facilities and food were all fantastic!! Except for the Crepe Suzette….it was all wrong….but I still ate it. It was just what I needed to end my trip to Ecuador.

Stayed in March 2024

Room to close to the thermal pool

Location and the breakfast

Stayed in April 2024

Not much going on in the area besides the resort.

Very scenic rural location.

Stayed in March 2024

The hiking nearby was a big bonus. Good trails along the tumbling river with beautiful flowers. Amazing value for a massage. Spacious private room. Excellent thermal spa experience.

Stayed in February 2024

Quality of the dinner was below the level of the resort

Stayed in March 2024

The deep massage I order was the worst! Three people in my group got great massages, but the one I got was the worst in my life. The woman should not be a masseuse.

Everything was super nice, from attentive staff to facilities; thermal pools to hiking trail.

Stayed in February 2024

We had a perfect time here.

Stayed in February 2024

i had a pair of shoes stollen from my only unlocked bag from the room

friendlyness of staff

Stayed in February 2024