the staff is not very friendly and helpful (specially the front desk and customer care employees, that are the important ones when you have an issue to solve - waiters and barmans were really nice instead). the pool area is too noisy in the evening, so beware of the sea-view rooms (that have the nicest view unfortunately). I specifically asked for a quiet room and did not succeed...

the beach is really beautiful and the hotel facilities are ver nice

Stayed in August 2021

Very closed to the beach

Stayed in August 2021

To long to check in, staff need to be a bit more organized. There was only one bar to order drinks from the line will get to long. A variety in the food will be great for the buffet section and snack bar, the food can get repetitive. Add more restaurants and bars to get drinks from. The room I stayed in needed to be updated. This hotel has potential to be better.

I love the staff they were great

Stayed in July 2021

The price was very odd, they charged me for one room for two people one price but charged me a higher price for one person and “one bed” this was such a big issue for me because I planned that in advance, I tried calling to see if I could get some help, but no one have me a straight answer I’m disappointed. Also, there buffet was very basic and not a lot of options, you can get lost easily.

The staff was very welcoming, nice , the location was great

Stayed in July 2021

There wasnt many options on where to eat. The rooms were small and did not come with a mini fridge. The disco is closed due to covid. But other resorts have their disco/clubs open soo….??

The staff was great. They always were available to help and never had an attitude. Wifi was good but it cut out in the bathroom.

Stayed in July 2021

The slow service in the front desk , only one person trying to do check in and check out , long lines to do it and not help from the manager 😣. People painting and working inside at the seme time you trying to relax . the food is the same Dominican stuff Every day . 🤮 ice cream hot we all get sick becomes the food . 🤮💩😡

Close to the beach

Stayed in July 2021

The non stop blocking of toilet

Stayed in July 2021

It is overcrowded on the weekends.

Hector, from costumer services, went above and beyond to help us trying to find a place IN ANOTHER TOWN to take our Covid test. That was very nice of him!!!

Stayed in July 2021

The bathrooms are outdated and they do not look cleaned. I had to wear rubber sandals to take showers. Did not feel comfortable using the bathroom.

My wife and I stayed for two nights. The location is good. You can walk along the beach for lonnnggg distance. The bathroom sink was clogged and we had to wait a very long time until they sent maintenance to take care of it. Seen like there is no one to inspect the hotel rooms before they have guests in them. This seen to be normal in big hotels. Rooms inspections seem to be non existent.

Stayed in July 2021

Not much of anything wasn't enjoyable, had an excellent time!

The staff, the food and the hotel was excellent!

Stayed in June 2024

The food. Some of the meat was rancid. Other times it was either extremely over salted to under salted. Basically things like rice were under cooked. We got sick off our last meal.

The facilities and staff, especially the checkin guy Alfredo.

Stayed in June 2024

We had no hot water our entire stay. The food on resort was just reused in each restaurant. Our room had ants everywhere. We did speak to staff about the ants.

Location was nice. Beach was well kept and beautiful.

Stayed in June 2024

The room felt like a dormitory with a broken elevator 3 flights up. The food was awful and the dining hall tables were dirty. We left after 2 nights and went to a different hotel.

The location and access to the beach

Stayed in June 2024

Personal horrible comida horrible higiene horrible muchos gatos mimes en la comida

Nada

Stayed in June 2024

I didn't like that nowhere online it mentions that you can't swim in the ocean. It had a red flag all the 5 days that we were there and according to staff is always like that. The beach was dirty with a lot of seaweed as well. This place it is just a good option for parasailing! The rooms were outdated and things looked worn out. I had a problem with the toilet 3 times, a problem with the cooling system that led to a lot of water leaking from the wall and AC unit. The cleaning service were okay and attentive. We checked in right after 3pm and "The Snack Bar" was the only option available. There were cold and old pizza, cold burgers, very messy fruit plates and nothing else. Very disapointing for first impression! The buffet was a little disapointing as well. Not enough traditional Dominican food options. The best days on the menu were Wednesday and Thursday lunch time (dominican plates). The menu is mostly European/Canadian. To make it worst there were cats everywhere on the resort! Even inside the ceilings of the Restaurants; fighting with eachother and making noises. Some people were okay with their presence and were even feeding them off the tables BUT a lot more other guests were annoyed and disgusted! The pool floor was dirty with sand all 5 days that we stayed there. The jacuzzies had cold water and I fell into one of them thinking that the first step was at least 1 foot deep to get in, but instead was like 3 ft down. I hurt my knee very bad on the first day of our stay and couldn't walk well for the rest of my stay. I had to get a knee brace delivered from a local farmacy and like that I was able to walk a lillte and enjoy myself. I will pay the consequences of this fall for a while since my leg is swollen and in a lot of pain. I'll have to wait to see a doctor when I return back home.

My family and I stated at Viva Tangerine Cabarete from 4/29 until 5/3. We liked that it was right at the beach and there were no noise during night hours. We loved the service at the PhotoShoot especially the carisma and talent of Fernando. Although, he packages were super pricey and we had to bargain with them to be able to buy at least 1/4 of our photos. The Mexican and VIVA Restaurant had very good and fresh food. The VIVA took over two hours to complete our dinner experience. The Mexican had a more cheerful vibe and the kids really enjoyed it! It is definitely a very cheap family resort; you get what you pay for!

Stayed in May 2024

My room was a mess no phone, ac not working and it was super hot and muggy the kids weren’t able to sleep

The staff was great.

Stayed in April 2024

The food was very nasty, not much to do on the resort you have to go outside to get good food. The bed sheets smelled very nasty. Also the resort has ZERO diversity

Nothing.

Stayed in April 2024

First of all the property was far from everything. When we arrived we paid for two queen beds but instead were given a king bed because they thought my friend and I were a couple. They said they had no more rooms available. The hot water did not work in our room at all. We finally called the front desk on night three. We were told it was a known issue in this room. The nightly buffet was subpar. Lack of options, food was repeated majority of the time. There are not enough tables for everybody in the main eating area. Housekeeping kept waking us up at 8 am to do room service. Lastly we were told at the resort to not drink the water from the taps. They said they would provide us with water bottles in our rooms. Even though we went to the front desk to ask for water they said they only deliver it. They would also only deliver two at a time. They were very stingy with water bottles.

The beach was nice

Stayed in March 2024

We liked the area and the staff were energetic and helpful. The food was pretty good.

Stayed in December 2023

The property was old, the food was the same everyday, there was no privacy at the beach since we kept getting harassed by vendors. I have stayed at the Viva in Samana and our experience was completely different. I tried not to compare but the chain should maintain the same quality

Stayed in December 2023

The food. food was repetitive. You would think that staying in Puerto Plata the cooks would know ho to prepare green bananas, yuca and rice. Rice was under cooked Dailey, Yuca was over cooked and some times burnt, Green bananas over cooked or under cooked depending on the day. Sausages in the breakfast bar was over cooked and some time burnt ( I have pictures). The best food was Dominican day the goat was well seasoned and so was the chicken but the food was cold because the equipment to heat the food was in poor condition. I have never stayed at an all inclusive restaurant that served chicken gizzard on the main menu not once in 7 days but twice. The liquor was the cheapest money can buy. If you are a non smoker stay away from this resort, thank goodness all restaurant are non smoking. The only non smoking is at the bar and when it rain the smokers take over that area and the non smokers have to leave because management or staff will ask them to leave. We complain a few times even went and got a manger without results. The pool at the water level was very dirty and was being scrubbed while everyone was in the pool. When the smell of Clorox hit most of the people got out of the pool. Our room was the best part of our stay. Other than our room this is a very low budget resort and I mean low.

The kitchen staff and the bar staff. The grounds were well kept and beautifully and was very satisfied with our room and the maid that maintained our room.

Stayed in October 2023

The food was really bad

People was friendly

Stayed in November 2023

The room wasn’t as advertised.

Grounds and staff were very nice.

Stayed in July 2023

Air conditioning didn’t work in the rooms. Dirty towels were never taken and we were never given clean towels. The television in the phone in the room never worked. Overall stay was not a good experience would not recommend it or go back ever

Omelette and fresh fruit was good.

Stayed in July 2023

The service was poor. Staff were not friendly. The rooms were outdated. You had to request for towels in the rooms every time they cleaned. They only provide you with bath towels no hand or face towels. There's no vup.in the bathroom to rinse with. The pool color is teal which makes the pool look cloudy and not clean. Everything is outdated. Nothing was to my expectation. I've been to many, many all inclusive resorts by far this is the one that least met our expectations. They only have 3 restaurants you can make reservations for. Italian, Japanese and Mexican. They close 2 restaurants on the same day providing very limited options to dine. We had to leave the resort twice to go out to dinner because the restaurants were either booked or closed and the buffet did not have great variety of food to please the guest for dinner.

The cleaningness of the rooms were good. The food was very limited but is was good.

Stayed in July 2023