AV. 27 DE FEBRERO 312, 10112 Santo Domingo, Dominican Republic
#78 of 88 hotels in Santo Domingo
Guests' ChoiceBased on 548 hotel reviews
6.5Cleanliness
7.2
Comfort
7.1
Location
8.2
Facilities
6.6
Staff
7.4
Value for money
7.0
Free WiFi
6.3
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End of dialog contentReviewed: 7 November 2024
Khaja
United KingdomNo hot water at all during our stay 3 nights and downstairs casino and 1st floor clubs makes huge noise cannot sleep in nights. Swimming pool is there but we cannot use because mostly full with outside crowd and hotels allowed them 24 hours time.
Nothing Really
Stayed in November 2024
Reviewed: 5 November 2024
Lorscheitter
AustraliaI experienced some issues during my stay, such as receiving an electric shock from one of the power outlets. The water in the shower was cold, and when I asked about it, the staff explained that there’s no hot water unless there’s sunlight. The hotel itself is quite old and definitely in need of some updates.
The staff made the experience a bit better. Breakfast is fine.
Stayed in November 2024
Reviewed: 24 September 2024
Elizaveta
Dominican RepublicClean rooms. The hotel is not brand new. But clean and perfect for economic stay at the capital.
Stayed in September 2024
Reviewed: 16 September 2024
Michael
United StatesIt was a little loud you know my room was in the location where I could hear the nightclub playing music all night until 6:00 a.m. in the morning so it's a little hard for my girl to sleep you know she's a light sleeper and having that heavy music playing all night was a little bit disturbing
It was fun lots of energy and very beautiful aesthetically very pleasing and the breakfast was nice the breakfast should have had pancakes but besides not having pancakes it was good
Stayed in September 2024
Reviewed: 7 September 2024
Emily
Dominican RepublicThe water is too cold to shower. You can hear the people talking very loudly in the hallway, woke us up all night.
Good location, staff are nice, breakfast is really good
Stayed in September 2024
Reviewed: 11 August 2024
Evert
ArubaNo phone for cominication hot water take for ever No blanket to cover
Good place nice casino
Stayed in August 2024
Reviewed: 19 June 2024
Tanvir
BangladeshLanguage Problem, Restaurant Staffs Behavior,No Telephone in the room.
Big Room,Some Staffs Behavior
Stayed in June 2024
Reviewed: 3 June 2024
Francisco
Puerto RicoNeed improvements
the staff was good
Stayed in June 2024
Reviewed: 5 April 2024
Darneillia
JamaicaThe wifi wasn't reliable. Limited breakfast choice as well. Although we speak different languages, some staff didn't have good gestures; smile, nod.
I love the space of the room and the closeness to a shopping plaza.
Stayed in April 2024
Reviewed: 27 March 2024
Tiffanea
JamaicaThe same breakfast every morning
It has a casino and night club
Stayed in March 2024
Reviewed: 9 February 2024
Sarah
United KingdomThe nightclub is very loud, we were in the 4th floor and could hear it. Staff seemed moody, not helpful, locals staying commented the same. Cheap toilet paper and cold showers despite the money the casino must make. Was further away from anywhere than I anticipated. Bus stop outside. No phone lines to reception, or put from reception to say call a local phone number for us. To order room service you have to whats app. WiFi didn't work in our room, so after 10 hours of travelling, back to reception. Get alt WiFi. Try for 20 mibs to save tge number, to send a message, to order food rather than just call from the room to order ...
We found the pool and bar, nightclub. Handy to exchange currency in the casino at the same rate as the bank
Stayed in February 2024
Reviewed: 13 January 2024
Domingo
Dominican RepublicCleaning services were extremely loud on the hall very early in the morning. When explaining this to the reception was met with a cheeky: “was that all”. Not coming back
I’ve stayed over 20 times in this property and it’s still good value for money
Stayed in January 2024
Reviewed: 8 January 2024
Francis
United StatesThe TV is old and there no internet
The customer service was good
Stayed in January 2024
Reviewed: 31 December 2023
Marcelus
United StatesNone
It was great
Stayed in December 2023
Reviewed: 29 December 2023
Judith
Bonaire St Eustatius and SabaThe room did not have hot water. The room was dusty, and the paint was peeling off the walls. The curtains were dusty. Two members of our party got sick as the room was so moldy and dusty. We asked to be relocated to a cleaner room with hot water. Later on, we found out that the hot water does not work and one time it's cold then it's supper hot. The staff at the front desk was not the friendliest. She told us maintenance would come to look at the water problem, we checked out, and still no maintenance.
The location was great.
Stayed in December 2023
Reviewed: 28 December 2023
David
Panamawi fi
all those 3 oko
Stayed in October 2023
Reviewed: 9 December 2023
Neonic911
SwitzerlandRoom needs quality repaint, bathroom needs refurbishment, faucets rusted or covered with lemon scale, breakfast offer is minimalist. Pool opening time not clearly defined. Poor overall impression
Stayed in December 2023
Reviewed: 15 November 2023
Lauture
HaitiThe room was too dark and there was no air evacuation or a window in this room
The staff was kind
Stayed in November 2023
Reviewed: 10 November 2023
Dayra
United StatesI went to use the hot tub in the pool area and when I was inside it the waiter came and said that I’m not able to use because we need to pay for it and reserve before used but they didn’t have a sign or something that say that . It was super uncomfortable to me .
The breakfast was super good. And they have casino a night club inside .
Stayed in November 2023
Reviewed: 7 November 2023
Ramon
United StatesThis hotel has a lot of potential; however, it is outdated and I could not even get a hot shower,. The maintenance man lied about fixing the hot water and they had to change my room that had hot water only in the bathroom sink. Overall, the place could use some upgrades, the building's design is good, but the it has not been upkept in years. The location is excellent and with a little investment and training for the staff, and a new maintenance man, the hotel could easily become a 4 or 5 star hotel. I could give them a lot more suggestions, but they would have to put me on payroll. Thank you.
The location was great. Breakfast would be better if it was hot, or even warm. They have to means to keep it warm, but do not use it.
Stayed in November 2023
Reviewed: 30 October 2023
Jeans
Dominican RepublicThe breakfast was not included.
The gymnasium.
Stayed in October 2023
Reviewed: 26 October 2023
Ivan
Dominican RepublicThere were a lot of noise coming from the hall and also from the streets. I couldn't rest.
The breakfast was delicious and abundant, the bed was very comfortable.
Stayed in October 2023
Reviewed: 10 October 2023
Yuliia
UkraineVery old furniture. The hotel needs to be updated. We rented an apartment with a bathtub and dreamed of these days for a relaxation. But unfortunately there was no hot water in the room and the hole in the bathroom was in fungus. So I strongly recommend to take this complaint to the bosses to allocate funds for hotel renovation.
The location of the hotel is quite convenient, near there is a shopping center and many cafes with a variety of cuisine.
Stayed in October 2023
Reviewed: 5 October 2023
Charina
Dominican RepublicThe rooms are old, bathroom too they should remodel the rooms, another thing theres were fights outside in the parking lot and i could not sleep.
Love the pool area
Stayed in October 2023
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