After 10.00 p.m. the shopping centre entrance closes. Finding the side entrance in the dark was very difficult. We thought we were locked out in the car park. Better signage and instructions should be provided. Some shelves in the bathroom would be helpful.

Location over the shopping centre and beside the station is excellent. Very quiet and spacious room.

Stayed in November 2024

There is no elevator for floor 9. Our room was on floor 9, the elevator worked only till floor 8. I have a baby 1.5-year-old, and carrying the baby and the stroller one floor, from floor 8 to 9 was annoying. The shower is old and there is caulk on the floor. A baby cot was provided for 100 DKK per night which I think is expensive.

The room was spacious and clean. The check-in was done automatically via a machine. The check-in was fast, however, I expected a staff be there to answer our questions.

Stayed in September 2024

Customer service

Good

Stayed in July 2024

difficult to find entrance after shopping centre closed

nice room close to rail station

Stayed in May 2024

No lift to 9th floor, had to carry the luggage from 8th to 9th floor using stairs. Breakfast didn’t have much options

Location

Stayed in June 2024

Facilities

Close to the public transportation and good value for money

Stayed in May 2024

Access to the hotel and check-in

X

Stayed in March 2024

No reception it took us almost am our to come in. They were not answering the phone and we had issues with our booking code

Stayed in October 2023

We arrived at midnight and It was difficult to figure out how to get in. No signs. Needs renovation. No staff was around.

Room was ok Good choice for last minute stay Easy self check in outside office hours Easy and free Parking

Stayed in September 2023

Ubemandet reception

Parkering

Stayed in August 2023

it was clean and big room

Stayed in August 2023

Location Signage: Given the ongoing construction work around Zleep Ishoj, navigating to your location was a bit challenging. I suggest that the team experience the journey using various modes of transport, such as train, bus, car, or on foot, to identify areas where additional signage would be beneficial. Check-In Machine: While we were glad to sort out our check-in issues via a phone call to your team, it's worth considering the addition of an 'assistance' button on the machine itself. This could be particularly useful for guests who may not have international calling capabilities or whose mobile battery has run out. Room Amenities: As travelers from the UK, we value having access to hot water for tea. It would have been convenient to have a kettle in the room. Though we learned later that kettles are available upon request, this wasn't initially clear. Similarly, we discovered that the breakfast room was two floors below only after reading the door message. Consider placing this information on the table instead, as guests often overlook door messages assuming they're related to fire safety. If energy consumption is a concern, perhaps a communal hot water urn on each floor could be a solution.

The location was a game-changer. Its proximity – just a 10-minute walk from our conference venue – added immense convenience to our stay. Moreover, the closeness to Bilka provided easy access to all necessities, such as food and drink, making our experience even more comfortable. We appreciated the cleanliness and pristine condition of the room. The staff were incredibly helpful and courteous, but we'd particularly like to commend Michella for her professionalism and problem-solving abilities. Her skill in troubleshooting challenges was admirable, and she conducted herself with utmost courtesy.

Stayed in August 2023

Beds slightly uncomfortable, just mattress topper on a divan. Could do with kettle in room as there is nowhere to get coffee early in the morning. Entrance a bit tricky to find if checking in out-of-hours (look for yellow door in one of the entrances)

Clean modern room, good bathroom, easy enough to get to Copenhagen, supermarket downstairs open 7.00 - 22.00

Stayed in August 2023

no English TV channel

fast check in fast check out

Stayed in July 2023

could definitely have been cleaner fabrics, a pouffe near my bed was stained and ugly. Otherwise, I found the place to be clean in terms of the floor and the bathroom.

close to supermarked, easy to find and use. Simple breakfast, but still got all jeg needed.

Stayed in June 2023

I would have liked to choose a room on the same floor as the elevator as we were unware that some portion (9th floor) was not disabled friendly. getting up there was a bit difficult for the older people we travelled with.

The accessibility to the trains was super simple and easy.

Stayed in July 2023

Nowhere to put our things. Bathroom new and large but hardly a place for toohtbrushes. One chair for 3 people.

Location, beds comfy, spacious room

Stayed in April 2023

There was what looked to be a large blood stain outside my room, could have been paint, but either way… not a great first impression.

The room was lovely (Better than the pics). really comfy bed. bathroom was basic but did the job.

Stayed in March 2023

No fridge or water boiler in room

Price and location were good.

Stayed in July 2022

We booked our room for 2 adults and 2 children but the room was arranged for just 3 persons, like 3 pillows and 3 Duvets.

Free parking facility and location.

Stayed in October 2022

the check in machine!!! and that I got a mix up in the room.

staff was very helpful and their hotline tried to help us so much.

Stayed in July 2022

Nothing I would let stand out.

Completely contactless - not especially my preference, but here it was very well performed! The entrance instructions were crystal clear, the access card machine worked as advertised and the room was clean and also as advertised.

Stayed in May 2022

The order of the breakfast during the check-in didn´t work, because the machine didn´t accept our creditcards. (but we could order breakfast by telephone and pay for it next morning) Today there was only coffee in the machine, and nobody told us about it. So we tried Cafe Latte and Capuccino and we got half of a cup , mostly milk. Nobody told us that we could use the code only the first day. Nobody told us, that during the day we had to use the main door to get out of the hotel on the ground floor and in the late evenings we had to use the side door to get up to the hotel, the main door was closed then.

The breakfast was good.

Stayed in June 2022

Reception needs to be open more

Stayed in May 2022