However, the room we stayed in was tiny (for two people even) and the bed only had one bedside table with sockets and one bedside lamp. The pool and thermal springs are open to the public as well which can make it incredibly crowded on a hot day. You have to also pay extra if you want to use the sauna and the garden spa (as seen in the picture the outside pool and lake). This is also open to the public and can get very crowded as well - not really a wellness / relaxation spot!! Furthermore the hotel and restaurant staff were friendly but the waiters need more training on their menu (got two orders wrong within two days…). The price (100€ per night per person) is very excessive for what you get in the end unfortunately since we were expecting a nice relaxing getaway.

The hotel area is big and offers various amenities such as included breakfast with a big variety and the free use of the pools next door (excluding the garden spa and sauna). The restaurant inside is huge and offers a new daily menu for a very fair price.

Stayed in July 2024

It was too hard to find parking spot, it would be much easier to have a special parking places for the hotel guests.

We were enjoyed with our stay, the personnal was friendly, the room was a little bit oldy, but cozy and clean with bahtrobes and towels for swimming-pool, allday free access to the sauna and aqua-zone, also a breakfast was really good.

Stayed in June 2024

Very crowded in weekend-swimming-pool was like a soup with a people.Price of a restaurant a little bit overrated and too high. Very old installation,but clean. Now-TOTALLY TERRIBLE BLOND WAITER-Woman in a restaurant,with a tail,i didn’t ask a name-blond with clear eyes,middle age.A hell service-we came with a little boy as a family to eat a La carte-nobody explained us about a system(was a fist evening),and we saw nothing for kids a la carte and we changes with our waiter to a Buffet. Suddenly i was by buffet taking a food and she was SCREAMING behind my back “why does she rakes a food at buffet???she has a la carte-like typical german angry screaming in front of my nose…i was with my son by buffet…(instead of ask quite-like in a NORMAL SERVICE,why we changed our dinner). No she was screaming,and after i turned and looked shokex at her-she runned away,but 3 long dats she was watching bed at me. This kind of people are not possible to work at a service in Hotels!!!she has to get fired inmidiatly. I wouldn’t reccomend a Hotel only because of this reason-because she madd my stay for 3 days not comfy. Also i sent a few time email to book massages and restaurants abfront-nobody answer you-its also first time in my travelling life…

Very nice place,in a beautiful relaxed location surrounded with forest and football-field.Very nice when its rainning.Also to walk around and for deep relax. Nice food,very clean rooms,although its very old inside . Nice mexican people-waiters in a restaurant-very kind and helpful.And nice sympatic people working in a Lounge.

Stayed in May 2024

Clean, comfortable, very good wellness facilities, excellent breakfast buffet. We intend to come again.

Stayed in May 2024

We were expecting a pool exclusively for the hotel guest and turned out the pool is a public pool. Luckily it wasn't too full during our stay but I could imagine it's not so convenient for the hotel guests when the pool is too packed especially in the summer.

Room interior is not so modern but it's clean and comfy. Our booking included breakfast and dinner. The food was good and the restaurant was quite pretty. We appreciated there's a baby pool area which made us feel safe to stay with our little ones so in the end we had a relaxing holiday with our two little children.

Stayed in April 2024

Old room and facility

The spa

Stayed in February 2024

Language barrier was a bit difficult due to me and my family not knowing much German language, staff tried very hard to help us though, thank you!

Staff very helpful and friendly, facilities and pool were excellent.

Stayed in February 2024

Room Cleaners…. They were very noisy throughout my three day stay. If you wish for a lay in…. It’s not happening. The cleaners shout to each other whilst cleaning the rooms and they start around at 0830! Be prepared to get out of bed!! The cleaners do the minimum…change towels and sometimes..re-stock the minibar. Nice enough ladies… but noisy as hell. Sorry… but that’s the truth.

Centrally located. Decent price for a single room. Free spa access and breakfast included. Free parr,int and nice reception staff.

Stayed in February 2024

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Great hotel and spa - clean room - excellent breakfast and dinner - great indoor and outdoor pools - great place to stay with kinds

Stayed in November 2023

Great facilities, very good breakfast with a lot of choice. Easy to walk to the Therme from your hotelroom. Very nice sauna! And a great indoor pool. Also towels and bathrobe slippers included. Lovely environment to walk and to visit the very special place Externsteine! Also the water is very pure. Cool places to get healing water.

Stayed in September 2023

Great spa facilities

Stayed in May 2023

The outdoor restaurant is far from rooms

Spa is amazing

Stayed in April 2023

First things first: The meals served at the dinner were excellent! Following the fun at the pool during day time, dinners were truly the highlight of each day. Staff is very friendly and helpful. Reception, cleaning staff, waiters, pool guards, everybody is working hard and dedicated, with a smile. Rooms were quite warm, I even slept with just a t-shirt on. So cold weather is no problem. Pool/therma is incredibly fun for kids. To make sure (as we weren't 100% before we arrived) you have full access to the therma facility if you're staying at the hotel. All kinds of fun for kids, slides, pirate ship area, etc. You can even enjoy the outdoor part of the pool in the cold weather, as the pool is heated. There are also jakuzi areas which adults enjoy. But be aware, it is very very crowded in the pool. So even if this doesn't slow down kids from having lots of fun, if you're intention is to relax in a quite setting or swim back and form, this may not be the ideal spot for you. But if your aim is to have fun with kids, then this is a great place. Hotel has free parking but as the therma area is also open to daily visitors, it is almost always full. You may have to drive around to find a spot. Hotel has a neighboring forest area, which is very peaceful and a great opportunity for taking walks. There is also rental bikes available, but we didn't use them, so cannot comment on that. As mentioned in the beginning, dinners are excellent. Perfect taste, perfect service. Breakfast is quite good as well, very familiar if you're used to German style breakfast. We were quite full after having the breakfasts. Rooms are clean are tidy. For some reason the wall is not perpendicular and the beds is slightly rotated. Bottomline: This is a great hotel if you want to have a few days of fun with your kids and have a nice holiday.

Stayed in January 2023

The rooms could do with a roof fan or air conditioning.

The hotel is kept very clean and the facilities were excellent.

Stayed in November 2024

Kindness of the staff, service, cleanness

Stayed in September 2024

Nothing

Clean and well decorated breakfast was amazing

Stayed in August 2024

I was very disappointed with our stay at this hotel. Despite paying a considerable amount, the location of our room was extremely inconvenient. The beds were incredibly uncomfortable, and the additional bed provided for our child was so poor that she couldn't sleep on it. The bathroom also had issues, with the toilet frequently getting clogged. Additionally, the breakfast lacked variety, and when certain items ran out, it took a long time for them to be replenished. Overall, I don't believe this hotel was worth the price we paid.

The hotel pools were excellent, and we really enjoyed them. In my opinion, the pools are the only highlight of this hotel; otherwise, the hotel itself isn't worth it.

Stayed in August 2024

Everything

Stayed in June 2024

The lack of comfort in the rooms was a major drawback of our stay. The beds are extremely small and uncomfortable. The rooms are not properly darkened and so the room becomes as bright as day in the early morning during summer when one still wants to sleep. There are also no fans or air conditioners and the room becomes oppressively hot and stuffy even with the windows open.

Having access to free parking is a plus. Being able to access the extensive indoor and outdoor pools ifs a great family experience. The food (breakfast and dinner) was AMAZING and the staff were always friendly and helpful.

Stayed in June 2024

Too much money spent on new spa area to the detriment of the hotel rooms. Wallpaper peeling - out of date rooms - no usb ports. Bedrooms/Bathrooms shabby. Meant to be a non smoking hotel had to change rooms as situated right over the designated smoking area. Then guests smoking on their balconies right under our room so smoke came into our room - two nights. Staff indifferent to our complaints & asked us to move room rather than knock on culprits to stop smoking !!!very poor.

The upgraded spa area was very impressive.

Stayed in May 2024

Top Wellness

Stayed in October 2023

It public, not only for hotel visitors. Also FKK is not clearly stated in booking

Very friendlu staff

Stayed in October 2023

Starting to look a bit “tired” in certain areas. Could use some refurbishment

Large with lots of facilities

Stayed in July 2023

Nothing

Excellent service and location

Stayed in September 2022