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  5. Reviews of Relais & Châteaux Hotel Burg Schwarzenstein

Reviews of Relais & Châteaux Hotel Burg Schwarzenstein This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Rosengasse 32, 65366 Geisenheim, Germany

#5 of 15 hotels in Geisenheim

Guests' Choice

Review score

Based on 68 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 10 June 2024

    10
    Perfect place for a 1-2 day stop in the region to explore
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    No wellness or fitness, but makes sense as it’s rather small

    Beautiful view and very nice style of rooms

    Stayed in March 2024

  • Reviewed: 4 June 2024

    9.0
    Beautiful garden
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No tea of coffee facilities in the room

    Lovely rooms and right in the middle of the vineyard

    Stayed in June 2024

  • Reviewed: 29 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Price for overnight for a dog is extremely expensive!

    Clean, comfortable, dog friendly.

    Stayed in March 2024

  • Reviewed: 12 December 2023

    9.0
    Lovely place
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bit out of town

    Modern, clean accommodating

    Stayed in December 2023

  • Reviewed: 16 November 2023

    9.0
    great experience and landscapes
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The Buddha statues that did not have any connection with the place regarding culture, tradition history etc. When I think of Relais and Chateux I think of very well chosen details that have roots in the area

    Great breakfast and the restaurant had a wonderful view

    Stayed in November 2023

  • Reviewed: 5 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dining was a little overpriced and one meal was kot up to standard

    Accommodation was excellent and staff fantastic.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    8.0
    Before you book, ask if they are booked for weddings.
    • Leisure trip
    • Family with young children
    • Grand Suite
    • Stayed 2 nights

    Arrived on a Saturday at lunch time and was informed that no dining was available for lunch or dinner due to two weddings. Inexcusable to check into a Relais & Chateau property that offers no dining accommodations for their guests for two meals, lunch and dinner. If a property wants to be a wedding factory, be that and close to all but wedding parties and drop the pretense of being a luxury Relais & Chateau member. I had reserved a large suite and two additional rooms and when our party of 5 arrived after 12 hours of travel and asked about lunch, the reception just shrugged as if was to be expected that there would be no food service for paying guests on a Saturday. Did not offer room service or any alternative.

    Beautiful location, great breakfast and satisfying meal at Burg Restaurant, when it was open.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    9.0
    Beautiful property
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was difficult to get a dinner reservation even one month in advance

    It was clean and comfortable and it has air conditioning in the rooms

    Stayed in June 2023

  • Reviewed: 16 June 2023

    9.0
    Great stay. Recommend this place
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    € 35 breakfast was the only option

    Size and design. Luxurious rooms . The amenities and things like fruit bowl was a good touch

    Stayed in June 2023

  • Reviewed: 20 May 2023

    9.0
    Overall we had a nice stay in the hotel. We expect more from a 5 stars expensive hotel
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    1. The fact that there was not a coffee machine in room. 2. The king size bed was a combination of 2 matrases. 3. The breakfast was variety limited without pastries.

    The beautitul location, the comfort and clean room and the view at breakfast

    Stayed in May 2023

  • Reviewed: 10 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights

    Breakfast was lovely with a beautiful view over the vineyard. I would recommend booking the restaurant on site - well worth a visit. The area itself has a lot to do with the small towns full of nice places to eat and lots of Weinguten surrounding the hotel, one or two hours walk in any direction. The location was perfect to explore the area. Our room was very spacious and luxurious - it looked out right onto the countryside, had a very comfy bed, and a very fancy bathroom!

    Stayed in April 2023

  • Reviewed: 30 April 2023

    9.0
    Nice stop during our road-trip in western Germany.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows are too soft and looks low quality. Restaurant have charged us 3€ per person for cutlery, for a total bill over 250€!… Did they expect we will eat with our fingers ?!…

    very nice hotel and wonderful place, over the vineyard.

    Stayed in April 2023

  • Reviewed: 13 March 2023

    9.0
    Superb
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    More electric loading points

    Stayed in March 2023

  • Reviewed: 5 February 2023

    10
    Lovely hotel!
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights

    It was perfect! I will go back to this location and stay here.

    The staff and adjacent restaurant were AMAZING! I went for dinner every night I could! Amazing!

    Stayed in December 2022

  • Reviewed: 23 December 2022

    8.0
    5 star hotel in the Rheingau
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    it was very empty, it looked like we were the only guests

    exceptional style of building, very nice location

    Stayed in December 2022

  • Reviewed: 5 November 2022

    10
    Beautiful views and access to attractions.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No tea and coffee facilities in the room and when asking for cappuccino at the bar, the coffee machine needed servicing and no one serviced it for two days. Suggest to have coffee making facilities in Deluxe Rooms.

    Great location away from the busy areas, with easy access to attractions. Beautiful views and friendly staff.

    Stayed in November 2022

  • Reviewed: 26 October 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    for such a price spa or at least saunas would be perfect

    beautiful location and very clean , modern hotel

    Stayed in October 2022

  • Reviewed: 14 October 2022

    9.0
    A luxurious hotel, but the value for money could bе better
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    It's a 5-star hotel, but it lacks those special touches, which you would expect from a 5-star hotel. One can live without spa/wellness, but that's what you would expect in a 5-star hotel. Okay, there's no swimming pool, fair, but at least sauna, or is it too much to ask? There could be more bottled water as well. These are trifles, but nice touched. What we didn't like is the evening restaurant -- overpriced for this level of cooking. It is an okay restaurant, but not the value for money one can expect.

    Location is nice, green, just you need to have a car for your stay. Breakfast is phenomenal, not just food, which is great, but first of all ambience and a breathtaking view from breakfast terrace. Rooms spacious and modern, beds comfy. On balance, this is what you expect from a hotel of this class.

    Stayed in September 2022

  • Reviewed: 4 September 2022

    8.0
    Memorable! We would stay there again for sure!
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night

    The virtual reception in rooms via ipad. We requested an iron and ironing board and it wasn't acknowledged nor delivered. Not the end of the world, but surprising for such an impressive place.

    The location and restaurant. The staff in the restaurant were wonderful, especially for my senior Mom. The surroundings couldn't have been better.

    Stayed in August 2022

  • Reviewed: 5 August 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    Very nice location and property. A swimming pool on the grounds (indoor or outdoor) would be a nice addition to this hotel as a nice place to relax.

    The facilities, rooms, service and team are excellent. The two restaurants on site are both top notch and while somewhat expensive, very high quality and fabulous food. German star chef Mueller has a great restaurant here.

    Stayed in August 2022

  • Reviewed: 25 July 2022

    8.0
    Excellent place, with stunning view. But be aware of the days that only 1 restaurant is open !
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Not informed that we need to book the on site restaurant in advance, specially since only 1 is open everyday. We ended up with not getting table, and that was a HUGE disappointment. And staff not really trying to help out. Also tried (begging) for getting the restaurant meny to the room, not possible (only normal in room dining meny - boring). We had travelled a long way, and was looking forward for a nice dining experience. It should be possible to add some few seats for the hotel guests. When you stay there, you really want to dine on the veranda. So if you do not get a seat (table) in the restaurant, you have no possibilites to have the great view. We only saw this by breakfast in the morning.

    Great place, great view, great surroundings

    Stayed in July 2022

  • Reviewed: 2 July 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No coffee facilities in the room

    Everything, fantastic location, beautiful room, good food at main restaurant & at Mullers, very good service.

    Stayed in June 2022

  • Reviewed: 23 June 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    great location

    Stayed in June 2022

  • Reviewed: 1 December 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    verycomfortable - pricey restaurant, service good

    Stayed in November 2021

Showing 1 – 25

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