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Reviews of Best Western Plus iO Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Graf-Zeppelin-Straße 2, 65824 Eschborn, Germany

#4 of 17 hotels in Eschborn

Guests' Choice

Review score

Based on 229 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.3

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 21 September 2024

    9.0
    Good place to stay if you’re exploring the city
    • Business trip
    • Group
    • Comfort Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    AC in our room wasn’t working but wasn’t too hot outside so wasn’t really a problem, breakfast a little pricey at €19 per person.

    Nice clean hotel, beds extremely comfortable and room a decent size.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    10
    Good value, high quality stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 3 nights

    Excellent breakfast, well laid out and tasty. Room was large and comfortable and the air con excellent. The bar was friendly and good value and the location perfect for accessing the city.

    Stayed in August 2024

  • Reviewed: 17 September 2024

    8.0
    Very good
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 4 nights

    The menu in the restaurant was limited and certain items were unavailable every night of our stay. Pillows were not good, very uncomfortable.

    All staff were very helpful and professional. The room was comfortable and clean. Food in the restaurant was good quality.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Personal hygiene kits were unavailable...

    Breakfast, personal of hotel was very kind

    Stayed in September 2024

  • Reviewed: 6 September 2024

    10
    Excellent and enjoyable
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Was all good

    Very clean and new looking , staff very helpful, our flight arrived early and they were able to check us in, a bit before scheduled time, got adjoining rooms with our travel companions. The breakfast buffet was one of the best we’ve had , excellent choices , of food and beverage.

    Stayed in September 2024

  • Reviewed: 5 September 2024

    10
    Lovely stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    location if you don't have a car and want to use public transport

    Super friendly staff , very nicely designed comfy and very attractive prices, quiet area. Fast-food restaurant in a walking distance. Excellent choice for people who has car and want to visit Frankfurt or be relatively close to the airport

    Stayed in July 2024

  • Reviewed: 4 September 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No fridge. No microwave.

    Good size. Comfortable beds. Close to the motorway..

    Stayed in September 2024

  • Reviewed: 2 September 2024

    10
    Great customer service, friendly and efficient.
    • Business trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 4 nights

    The prices at the bar and the restaurant for breakfast were high and therefore not great value for money.

    The room was clean, and everything worked. When I checked in, I was allocated a room on the ground floor with almost non-existent Wi-Fi. However, the reception staff's immediate response and their effort to allot me another room with better Wi-Fi was truly appreciated. This incident highlighted the great customer service at your hotel! Overall, however, my stay was good, and I will not hesitate to return if my business brings me back to Frankfurt.

    Stayed in August 2024

  • Reviewed: 31 August 2024

    10
    Excellent stay
    • Leisure trip
    • Family with young children
    • Comfort Queen Room with Two Queen Beds
    • Stayed 2 nights

    Second stay at this excellent hotel. A warm welcome and a lovely room. Breakfast was good quality and the bar was just what was needed. Car parking a major plus to staying here. There is an electric charging point just across from the car park.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    8.0
    A nice stay closed to the airport
    • Leisure trip
    • Family with young children
    • Comfort Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    - Big room, perfect for a family

    Stayed in August 2024

  • Reviewed: 24 August 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    They are very good

    Stayed in July 2024

  • Reviewed: 19 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t sample bar or restaurant due to it being a Sunday night in August.

    Excellent facilities and great room. Great German “normal” buffet breakfast. We stayed in August and at the weekend so reataurant and bar not available but the rate for lasminute was good. Staff well trained and attentive and this was noticeable from first moment.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable

    Stayed in August 2024

  • Reviewed: 13 August 2024

    10
    Great rooms, welcoming hotel
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Open setting walk-in shower spreads a lot of water on the floor. Fitness center AC too weak.

    Large and well maintained rooms. Good location close to the highway. Very nice and equipped fitness center. Helpful staff.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    When taking shower the water could flow to other parts of the bathroom.

    The people at reception were very welcoming and helpful!

    Stayed in August 2024

  • Reviewed: 13 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Great location, comfortable, clean and big rooms. Very friendly staff.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Comfort Queen Room with Two Queen Beds
    • Stayed 1 night

    Basin was blocked , water goes down very slow noticed next day in the morning. lack of shower gel even if i don’t use hotels shower liquids , in my opinion s/be add on;)

    Very spacious room with two king size beds, for 3 of us was enough space Very clean and tidy room &bathroom, coffee machine & kettle super add on.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    7.0
    Very good except for the dinner and restaurant. Felt sterile and the food was not enjoyable
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night

    The restaurant was expensive and not very enjoyable. Perhaps a restaurant with more general options would also work for all types of travellers, the korean and japanese food was not maintsream and quite expensive, we did not enjoy the food.

    The room and breakfast was very good. Also not far from the highway so a good place to stop

    Stayed in July 2024

  • Reviewed: 9 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Free parking, spacious rooms, big bathroom, very clean and quiet. I loved the coffee maker in the lobby with the option of capuchino and other coffee specialties.

    Stayed in August 2024

  • Reviewed: 7 August 2024

    10
    Clean and just what we needed after a busy day.
    • Leisure trip
    • Family with young children
    • Comfort Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was nothing that we didn’t like.

    The staff were very welcoming and ensured we had a smooth check in with our large family after our long drive from Hungary.

    Stayed in August 2024

  • Reviewed: 6 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Clean

    Clean

    Stayed in August 2024

  • Reviewed: 6 August 2024

    10
    We enjoyed staying there. Was close to the airport for us. We will choose this place again in the future.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Easy to find. Many parking spot. Super friendly staff. Nice clean and big room.

    Stayed in August 2024

  • Reviewed: 5 August 2024

    8.0
    Big rooms with 2 queen beds, but NO functioning A/C
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I chose this hotel for its advertised AC in the room. Unfortunately, the AC couldn't be felt. The AC unit made a noise but no cold air was coming out the vent. Luckily it wasn't super hot outside, so we weren't miserable. We had it running the entire night on lowest setting and we couldn't feel a difference. Opening the window would have done a much better job cooling down the room. The shower only had glass on one side without a glass door on the other. Water splashes out the shower and on the door and floor if you do not use low water pressure. For someone who is not used to showering with minimal water splashing, there will be some water outside the shower that needs to be wiped dry afterwards.

    Spacious room. Loved the 2 queen beds in the room to fit me and my 2 teenage kids without having to ask for an uncomfortable rollaway bed. Not many German hotels offer rooms that sleep 4, so this was great for the price. Close to grocery stores Aldi & Rewe, DM drugstore, and fast food (Burger King, KFC, Pizza Hut). Not far from the Autobahn and within 15min drive of the Frankfurt Airport.

    Stayed in July 2024

  • Reviewed: 2 August 2024

    7.0
    Just Okay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Heater in the washroom was continuously leaking water and the shower area don’t have a curtain or glass door, so resulting in a wet floor as the water was continuously splashing when we take shower.

    The hotel room was clean, spacious and tidy.

    Stayed in July 2024

Showing 1 – 25

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