Skip to main content
  1. Hotel reviews homepage
  2. Germany hotel reviews
  3. Hessen hotel reviews
  4. Frankfurt/Main hotel reviews
  5. Reviews of INNSiDE by Meliá Frankfurt Ostend

Reviews of INNSiDE by Meliá Frankfurt Ostend This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hanauer Landstrasse 81, Ostend, 60314 Frankfurt/Main, Germany

#13 of 241 hotels in Frankfurt/Main

Guests' Choice

Review score

Based on 957 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.7

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.6

  • Free WiFi

    8.6

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 26 June 2024

    10
    Great comfortable stay
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    The room wasn’t super clean. There was a hair in de showercabin. And there were wet spots (of suspicious origin) on the walls of the watercloset.

    The property looks modern and clean. Staff was super nice. Their English was excellent and they were very helpful and friendly. The comfort in the room was great. Their were lots of things that made the stay even more comfortable, like a hairblower, heating lamp, big shower and a free mini bar.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    9.0
    Courteous and excellent service particularly by Sahil the room cleaner
    • Leisure trip
    • Family with young children
    • The INNSIDE Room
    • Stayed 3 nights
    • Submitted via mobile

    Bright and cheerful rooms and ambience

    Stayed in June 2024

  • Reviewed: 10 June 2024

    10
    Pleasant stay, great Premium place
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 3 nights
    • Submitted via mobile

    Not really anything negative to say

    Fantastic breakfast, nice rooms, clean, had everything you need

    Stayed in May 2024

  • Reviewed: 9 June 2024

    9.0
    Very comfortable, great location and breakfast. Would return.
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 2 nights

    Shower was a little leaky, and water got on the floor. Very manageable though.

    Room was clean and comfortable and the breakfast was great.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms were clean but I had a hair on my bed sheet and we had some silver fish on the bathroom floor. We had breakfast half an hour before it closed and the place looked very messy and no new food was brought out so we couldn’t eat everything that was on offer. We parked somewhere else as we didn’t want to pay 22€ for parking.

    Good value for money. In times of rising hotel prices for one night, it was good that the amount was actually alright and not too crazy. The hotel was nice, the room was nice too, staff was friendly. Room had a mini bar so you had something to drink upon arrival. They also have a free candy bar at reception.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    A bit off center

    Breakfast was great. Hotel is clean and new.

    Stayed in May 2024

  • Reviewed: 4 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    Super good value for comfortable room, good breakfast, decent location

    Stayed in May 2024

  • Reviewed: 4 June 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    Hallways

    Staff, sauna, room, restaurant

    Stayed in June 2024

  • Reviewed: 20 May 2024

    8.0
    To receive an invoice, or not to receive.
    • Business trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    Booking.com states that invoices should be received from the property; I’ve stayed here twice over a two-week period for business, and have not received my invoice.

    Always a great location to stay.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Nice hotel, very good location
    • Leisure trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    Painting or cleaning of the walls in my room would be timely. Smoking is possible only outside of the hotel, on the street.

    It’s a modern hotel, located close to the centre and the river bank. Tram stop (1min) and underground station (5min) make reachable everything in the city. Don’t worry if you miss something at home, supermarket, Rewe and drugstore, DM are next to the hotel. Area is safe, even in late night alone. Staff are very friendly and helpful.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 2 nights

    Clean hotel, clean room. Free beverage in the fridge. Many electric plugs in the room. Free gym and sauna. Quick check in and check out. Very good location (walking 2 mins to bus station and 6 mins to metro/train station). Plenty convenient stores/super markets/restaurants (western and asian food) in walking distance. Easy to go to the main station and airport using public transportation.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    10
    Great hotel for business
    • Business trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    Small breakfast area, a bit of queue at check out, but both were not a big problem

    Modern, comfortable, spacious, clean

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    If I return to Frankfurt, I will definitely choose this hotel again.
    • Leisure trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 1 night

    The hotel was located near the center, just a nice 15-minute walk away. The room was nicely and stylishly furnished. There was a large selection of dishes for breakfast. The price-performance ratio is definitely reasonable for this accommodation. I appreciate that the hotel sent the address where the entrance to the parking garage is located before the accommodation.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 3 nights
    • Submitted via mobile

    No vent in toilet

    Free minibar Great breakfast

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    Very good gym/sauna.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Nice
    • Leisure trip
    • Family with young children
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    The check-in takes some time. Pricy parking but easy access.

    My third time in this hotel and I still had a great time. It’s also super nice to have free welcome drinks in the room, very generous. We enjoyed the breakfast.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    none

    breakfast is very nice with wide range of choice. Staff is very helpful.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Very good and modern hotel in Frankfurt's East End is a recommendation!
    • Leisure trip
    • Couple
    • The Innside Premium Room
    • Stayed 2 nights

    Unfavorable light in bathroom in front of mirror. Very bad light at Wardrobe.

    Spacious parking garage immediately under the hotel with easy access to the lobby. Friendly service at the front desk. Spacious room that was very clean and with all appliances functioning well. Seperated toilet and large walk in shower. Fantastic large bed. Complete and good breakfast. small but good gym, small but good Sauna. Excellent WiFi.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    10
    Good
    • Leisure trip
    • Family with young children
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    The parking is expensive. The rooms were quite dusty.

    Good soundproof rooms and spacious rooms, location, easy parking access.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    Amazing hotel
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent hotel, good location Breakfast is excellent

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • The INNSIDE Room
    • Stayed 1 night

    I did not like the Sauna working hours from 17 to 22, as it was very limited to really use it. I had the WORST experience ever in a hotel, where at the lounge where the breakfast is served, just a bit after Breakfast(although I missed it cuz I overslept). The Coffee Machine (freely used during breakfast) was ON, there were no signs whatsoever that you can't serve yourself with a coffee and also there was NO STAFF there to tell me, and since the COFFEE MACHINE was there and ON, the cups were there, I helped myself to make a coffee for me and as soon as I grabbed the CUP, an employee came out of no where (from the underground door),chasing me and shouting at me like I was STEALING it, of course I paid for the coffee and went outside to drink it (Not at all in Peace). I would suggest the management to turn the Coffee machine OFF after the breakfast hours, not to confuse guests, or make a free coffee machine in the lobby, which I though was the case for a hotel of that Caliber. However, the Hotel was quite nice apart from this TRAUMATIC experience that still concerns me and makes me uncomfortable!!!

    The hotel was very nice, all the facilities within the hotel were amazing and nothing was missed. Especially the FREE mini bar in room, as a mean to refresh the guests. While, also the staff at the reception were very friendly and helpful for every requests we might have had. Would be a 10 if the below story mentioned wouldn't happen.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    Liked the hotel, staff and amenities, standard room should have tea coffee as standard but enjoyed.
    • Business trip
    • Group
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    Needs to be open a little longer and the hot food was not all stocked up, I realise was half hour to closing but that should not be reason to not top up

    Good selection

    Stayed in March 2024

  • Reviewed: 19 February 2024

    9.0
    This was our second visit. We enjoyed our time here. We will come back!
    • Leisure trip
    • Family with young children
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    If you need to get two rooms with a connecting door, you need to book one premium room. You also need to pay extra for the connectioning room. It's not a complaint, but expect to pay extra (about 100€ per night).

    Modern, clean, good location- 4 tram stops to the city center.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Reasonably priced and lovely hotel. Lovely 25 minute walk along the river into the city.
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    No coffee/ tea facilities or kettle. I wasn’t keen on the sales pitch on checking in to join Melos Club. I was tired and just wanted to get to my room, not to be pitched to join. Longer opening hours for the sauna would be nice. (Presently 1700-2200)

    Room was lovely. Free drinks in fridge is a nice touch. Breakfast was good.

    Stayed in February 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!
gogless