The service in the restaurant at dinner. We sat at our table for 20 minutes before anyone even noticed that we were there and only because I got the attention of a young woman server. I told her that we had been waiting for so long and she said „just a minute, she had to talk to her manager“. Afterwards, we got some service.

The wonderful views of the black forest

Stayed in June 2024

Nothing

Peaceful and relaxing from the first to the last minute. Fantastic spa and pool facilities. The food was outstanding so many flavours in what I would class as almost gourmet food.

Stayed in June 2024

The hotel is a bit spread out and the spa area doesn't flow very nicely, the outdoor pool is in a separate location (to take advantage of the view) with the indoor pool and spa area in another building accessed through a tunnel.

Very nice wellness hotel with a beautiful view. The food was very good and the staff were excellant. We had a new room with a small balcony (all the rooms have a view). Overall it was a lovely weekend.

Stayed in May 2024

——

Really calming and relaxing place,loved all the surroundings,food was amazing,went here to recharge after surgery and couldn’t find any better place to heal,value for the money is great

Stayed in April 2024

Honestly an excellent stay. I'd say the only things that would've been great were - 1. Better internet in the rooms 2. Coffee/tea in the rooms 3. A shuttle from the bus stop as it's at the bottom of a hill. Really difficult for those with mobility limitations to get to the hotel without a car.

Superb overall. Staff, breakfast, rooms, sauna, pools, steam rooms, games all excellent.

Stayed in June 2024

No complains of any kind.

The property was beautiful, comfortable, and immaculate! The view of the valley below and the forest surrounding was much prettier than shown. We enjoyed just relaxing on the terrace to soak it all in. Besides the pools and other activities offered at the hotel, there are also hiking trails immediately available. The meals were outstanding! We opted to have both breakfast and dinner at the hotel, so we were able to just relax and enjoy the food and service.

Stayed in May 2024

Everything was excellent

Stayed in April 2024

Staff is excellent, but they need management help to improve the quality of the food and the toiletries etc. If this happens it would easily become one of the Top hotels in the Black forest . It's really that good.

Superb location and property.

Stayed in March 2024

Not applicable. No remarks what needs improvement. Rooms were very clean, facilitated by good bathroom including rainshower. Directly hotwater etc.

Breakfast lunch and dinner was of very high quality. One of the best hotels ever stayed. Personnel were outstanding customer friendly. Did their utmost best to give you a pleasant stay.

Stayed in March 2024

None!

Great outdoor pool and quality food and staff service

Stayed in November 2023

Nothing

Nice rooms, facilities and location, delicious food, and excellent service. Highly recommended 🙂

Stayed in November 2023

On arrival we were tired and just wanted to relax in our room. The staff wanted to show us round but after 30 minutes I asked for the keys to our room as I decided not to wait any longer.

Relaxing and great food.

Stayed in October 2023

Everything was great. Perhaps if we had stayed longer we would have appreciated having an option for a shorter, simpler dinner.

Such a peaceful place to be, we spent our days hiking, swimming in the pools, enjoying long meals and taking in the views.

Stayed in October 2023

Not much. Maybe beds could be a bit less soft.

Location, staff, kitchen were all superb. Amenities were also quite good.

Stayed in October 2023

Reception staff not helpful we don't speak German. All contact and information was almost exclusively in German. Asked to sign registration form in German without translation. Similarly all menus and a la cartera in German only.

Size of room. Swimming pool.

Stayed in October 2023

All!

Stayed in August 2023

Restaurant service very slow and poor

Location, rooms, staff

Stayed in September 2023

The safe is with a separate key and not a code, with is really clumsy.

Everything was was really superb but the breakfast was really exceptional with regards to quality and choice of the food, friendlyness of the staff and location (outside with view on the hills. The restaurant is also really good with fine food and wines, good value for money. The SPA is also really nice and the external heated pool with view on the mountains is exceptional.

Stayed in September 2023

Great location and quiet.

Stayed in September 2023

the Internet reception was pretty poor in the room (and no cell coverage either)

the Food and Pool were great

Stayed in August 2023

The hotel decoration feels tired. I personally don't like carpet in the bedroom, carpets can be dirty. Signage from pool not good, got lost twice.

Breakfast was superb. Bed very comfortable and lots of space in room, with lots of hanging space for clothes. Very good bathroom, excellent shower. Great view from spacious balconly. Indoor swimming pool was good size, very clean.

Stayed in August 2023

Everything! Brilliant location and views. Lovely staff,amazing pools and facilities and delicious food!!

Stayed in August 2023

Everything excellent!

Stayed in August 2023

Everything was excellent. Breakfast was great, beds comfi, everything was great.

Stayed in August 2023