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  5. Reviews of Hotel Residence am Hauptbahnhof

Reviews of Hotel Residence am Hauptbahnhof This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Steindamm 26, St. Georg, 20099 Hamburg, Germany

#340 of 366 hotels in Hamburg

Guests' Choice

Review score

Based on 204 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.2

  • Location

    6.6

  • Facilities

    6.0

  • Staff

    7.6

  • Value for money

    6.5

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 27 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy, could not have windows open therefore hot at night. No tea making facilities

    Clean. Near the station

    Stayed in June 2024

  • Reviewed: 16 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lots of stairs is needed to cross to reach the rooms in second and third floor which was not so friendly with my knee

    The Hotel was in a good Area full of Supermarkets Restaurants Cafes. Has a good access to public transport to enjoy the city with it. It would not be recommended for those who wanna travel with their own cars because there is no parking place due to the crowded area near main Terminal of Hamburg.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    7.0
    Handy for overnight stay
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Location very busy. Hotel not easy to find due to largely obscured by scaffolding. Difficult stairs to negotiate.

    Very convenient for station. Quiet and comfortable.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    7.0
    Enjoyed our stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    No stairs to lift.

    Room on 3rd floor, lift only from 1st floor with steep steps . Breakfast limited and not replenished if late down i.e. last hour ! Location good ,reception good and room good.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Location is not so nice, quite dirty streets.

    Receptionist was friendly and helped to book a taxi for next morning.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    6.0
    Lovely staff and stay.
    • Leisure trip
    • People with friends
    • Double Room in quiet location
    • Stayed 2 nights
    • Submitted via mobile

    If your room is in the front it’s a bit noisy at night.

    Close to the train station.

    Stayed in May 2024

  • Reviewed: 14 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    It is close to the central station but it may be the only good thing. The street is terrible, full of drunks, junkies and drugs. Definitely not the place to be with kids

    The staff was very nice

    Stayed in April 2024

  • Reviewed: 6 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    It stinks

    Central Location

    Stayed in March 2024

  • Reviewed: 5 April 2024

    5.0
    Could have been better
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    *some mirrors don't look like mirrors, but seemed to be tinted windows , my finger was touching its opposite symmetric *Thé room has not been cleaned the second day, I Saw them been cleaning all other rooms, but mine wasn't

    There was a bathtub

    Stayed in April 2024

  • Reviewed: 10 March 2024

    6.0
    Good value and location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Room decor was quite dated

    Good location, good value, late check in times. Decent sized room and good shower.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    Did the job,I slept well
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Strange layout of rooms, inneed of refurbishment

    Good location near sight and transport

    Stayed in February 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    the lift only the issue

    Stayed in February 2024

  • Reviewed: 9 January 2024

    7.0
    Everything was ok, except the elevator
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    - elevator not available between ground floor and first floor

    - quiet room - clean room - good bathroom - location

    Stayed in December 2023

  • Reviewed: 4 December 2023

    5.0
    Central, available but ambivalent.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    It's a rededicated buliding for use as a hotel in a street with many crocerystores and vibrant maktet activities. So it's normal to aspect at least 2 cockroaches in the room. (The little german ones ;) ) Also after midnight, the vibrant maktet activities are changing to a latenight, drunk, toxicated, colorfull and agressive crowd... (I'm ways over 100 kilos and male, so I had no worries. And it was at a weekend, so maybe the crowd usually differs.) Additional was irritating, that you have allways have to leave your key at the reception. But this was allways wellstaffed with some nice guys depending the enviroment.

    It's really in the center of Hamburg. 5 mins to central station. Affordable and at last minute booking available.

    Stayed in November 2023

  • Reviewed: 16 November 2023

    7.0
    Good value when you can pay double in this run down area of Hamburg
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    In May this year, I had stayed at the Signature Hotel Astoria, the worst, most expensive hotel I’ve stayed in. I stayed for two nights and it cost me £358, i.e. £179 a night (including breakfast). I wanted somewhere to stay very near to Hamburg railway station – the hotel is about 10 minutes walk away. I didn’t read any of the reviews on the booking site or on other travel sites – if I had, I would have been forewarned and would not have booked. Just two or three streets away from that hotel is this hotel. Again, I wanted to stay near to the railway station. I stayed for one night in October and it cost me £78. There was much less of the street prostitution / wandering, distressed people / street scammers than I found walking to the Astoria hotel. But there was still some. The whole area on this side of Hamburg railway station is down at heel which I don’t mind but not when the hotel is basic and it’s costing me £179 a night. This hotel was older – or old fashioned. There are steep steps at the entrance and to the first floor and the sight of laundry bags in the corridor (at 4pm in the afternoon) did not make a good first impression. But my room was large, the TV worked and the shower / toilet room was fine. The price didn’t include breakfast but it was possible to have breakfast at the hotel: I decided against that as the hotel is not large and didn’t seem full and I thought the breakfast would be pretty basic, out of a fridge and plastic wrapped portions – though I could be wrong. There are lots of Turkish restaurants and a couple of large supermarkets around the hotel and, if you walk to the other side of the railway station, hipster coffee shops. There are many food concessions in the railway station and some have places to sit and eat. I’d be happy to stay here again, given the price. On the other side of Hamburg railway station, everything is better, more modern and cleaner, including t

    Stayed in October 2023

  • Reviewed: 5 October 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Double Room in quiet location
    • Stayed 6 nights

    Room could have been cleaner. Breakfast buffet was small and lacking in options. Walking back to the hotel at night was uncomfortable.

    Room was spacious, not too much noise from the outside. Bathroom was decent, if a bit outdated. Distance from the central station and nearby shops and restaurants was good.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    5.0
    Bad for heavy bags
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Elevator started at first floor, had the our bags up some steep stairs

    In the middle of a busy street

    Stayed in September 2023

  • Reviewed: 6 August 2023

    7.0
    Good relation price/quality
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    No lift from the ground floor

    Great beds and good location

    Stayed in August 2023

  • Reviewed: 8 July 2023

    7.0
    Good location but NO useful elevator
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The way to the room was a bit like a labyrinth, not at all straight forward and with a bunch of stairs up and down in between the same floor. The elevator did not reach the reception so it was impossible to use it to bring our suitcases to the room. If you are travelling with heavy luggage it can be pretty inconvenient.

    The location of the hotel was perfect for people travelling by train or by bus as it right next to both the train station and the bus station. The room also had 4 beds when we booked the room only for 2 people, so it was pretty comfortable to have that extra space.

    Stayed in June 2023

  • Reviewed: 27 June 2023

    5.0
    Good value for money, but located on a very non-PG road
    • Leisure trip
    • Group
    • Double Room in quiet location
    • Stayed 3 nights

    Location. The road the hotel is on is absolutely horrendous. Not sure Booking will allow me to specify in detail what I saw, but I think you can get all your answers by Google-ing "Hamburg dr*gs problem".

    Good value for money, friendly and helpful staff.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    5.0
    Fine hotel for a short weekend stay, the neighborhood was not great.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    The hotel didn't have an elevator and the staircase was super steep. The location is in a very dodgy area, I was travelling alone for a weekend to meet my family in Hamburg which stayed at a different hotel not far away. I never felt comfortable walking alone to or from the hotel since there were a lot of groups of gangs and homeless people in the street outside at all times of the day. Of the three nights I stayed there, I witnessed at least two fights where a third party had to step in to stop it. It was always fine as long as you didn't really pay attention to them, but I definitely did not feel safe alone outside but once I was in the hotel it was fine.

    The room was good, a simple and quiet one as it faced the port in the back. I only slept in the hotel, and was never there during the day and it was more than enough for that. Always clean when I came back at night.

    Stayed in June 2023

  • Reviewed: 28 May 2023

    6.0
    A simple clean hotel well positioned for the train station.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    There was no WiFi in my room. There was no lift.

    The hotel was 7 minutes walk from the railway station . Check in and out was easy. The bed was comfortable and the room and en suite clean and functional. The local area was quite lively.

    Stayed in May 2023

  • Reviewed: 27 May 2023

    5.0
    A little overpriced
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Old lamp. Carpet very old. No AC. Pillow were uncomfortable.

    The batroom was ok. Bed was good.

    Stayed in May 2023

  • Reviewed: 18 May 2023

    6.0
    i spent one night.. I had suitcases that I hand to lift my self to the second floor.. too many stairs and the left is fa
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    it wasn’t user friend lots of stair cases

    it was clean and in the middle of the city

    Stayed in May 2023

Showing 1 – 25

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