Schadowplatz 7, Stadtmitte, 40212 Düsseldorf, Germany
#15 of 198 hotels in Düsseldorf
Guests' ChoiceBased on 281 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
8.7
Staff
9.5
Value for money
8.4
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 June 2024
Charlie
South KoreaWifi didn't work.
Spacious room, excellent breakfast, best location, nice view, included mini bar. Everything was excellent.
Stayed in June 2024
Reviewed: 20 June 2024
Graham
United KingdomNothing
The staff
Stayed in June 2024
Reviewed: 18 June 2024
Matthias
AustriaModern city hotel, comfortable rooms, very good breakfast, central location, extremely friendly and helpful staff
Stayed in June 2024
Reviewed: 18 June 2024
Graham
United KingdomNothing
Staff very friendly
Stayed in June 2024
Reviewed: 10 June 2024
Daihan
Netherlandslocation, staff, breakfast
Stayed in June 2024
Reviewed: 9 June 2024
Fatih
TurkeyWifi did not work
The location was superb
Stayed in June 2024
Reviewed: 6 June 2024
Erlingur
Icelandvery good service from the lady in the lobby
Stayed in June 2024
Reviewed: 6 June 2024
Emmanuelle
FrancePerfectly located hotel near shopping area and parc. Room was comfortable and clean. Breakfast buffet had large choice of sweet and salty dishes. Staff was very welcoming and helpful.
Stayed in May 2024
Reviewed: 3 June 2024
Jóhannes
IcelandLocation, very clean and comfortable.
Stayed in June 2024
Reviewed: 2 June 2024
Rees
AustraliaWe were there for 3 days and did not have house keeping visit. We had to seek out towels and toilet paper.
Excellent location, rooms were a little on the small side but very functional and comfortable.
Stayed in June 2024
Reviewed: 26 May 2024
Stephen
SpainOnly one lift. And storage of bags in reception. Not secured in a baggage roam
Location and quality comfort befs
Stayed in May 2024
Reviewed: 12 May 2024
Samet
NetherlandsComfort of the bed and pillows
Breakfast, location
Stayed in May 2024
Reviewed: 4 May 2024
Daniel
NorwayMattress in room a bit worn. Otherwise absolutely nothing to complain about, a very good hotel
Location is ideal, in main shopping area, but still quiet. Very close to old town as well. Breakfast is amazing: everything very clean, quiet, silent, and lots on offer. Fresh and apetizing
Stayed in May 2024
Reviewed: 29 April 2024
Paul
NetherlandsNo Chromecast on TV
Food and Shampoo
Stayed in April 2024
Reviewed: 24 April 2024
Ekaterina
SpainWe really enjoyed everything, clean, cosy room and great location, plus super breakfast..
Stayed in April 2024
Reviewed: 2 April 2024
Komoguri
NetherlandsThe bed was too soft for my taste and despite having a double bed, we got two separate (and narrow) duvet sets. Also, room cleaning happened while we were having breakfast and got interrupted once we came back to the room. This could be because of Easter adjusted working hours.
The room was beautiful, spacious and really clean. Location is central and in a very nice area. The hotel staff was incredibly helpful upon arrival, helping with parking tips and recommendations.
Stayed in April 2024
Reviewed: 29 March 2024
Mohamed
LibyaNothing
The location is perfect, and the staff are more than helpful and friendly
Stayed in March 2024
Reviewed: 27 March 2024
Rebecca
United KingdomNot a dislike but just a note - you can’t get a taxi to the door during business hours as it’s inside a pedestrian zone, you don’t have to walk far but it is confusing when trying to book a cab and then find the hotel!
One of the most delightful hotels I’ve stayed in for a long time. Excellent amenities with high quality fixtures and fittings. Breakfast was delicious and the WiFi was decent. The staff were courteous and helpful and the bed was very comfortable.
Stayed in March 2024
Reviewed: 27 March 2024
Warwick
United KingdomClean and modern amenities with friendly staff - located in the centre of town.
Stayed in March 2024
Reviewed: 24 March 2024
Manoj
IndiaVery poor WiFi. Even after I mentioned the staff could not help me as it was a router issue. The gentleman next morning assured me that this will not happen
Everything the very fact that it was a small 4 star hotel and a welcoming reception.
Stayed in February 2024
Reviewed: 20 February 2024
Moudhi
KuwaitThe pillows was uncomfortable
Location was perfect the breakfast was very good the staff was helpful quite hotel
Stayed in February 2024
Reviewed: 6 February 2024
Maria
BelgiumNo bar open, although there is one
Location
Stayed in February 2024
Reviewed: 29 January 2024
Burak
TurkeyLocation was very convenient.. very quite rooms, easy access to shopping center, Altstad and subway.. rooms are very comfortable.
Stayed in January 2024
Reviewed: 25 January 2024
Can
TurkeyThe lobby/reception is small but this can not be changed. All together, it is a nice location to stay.
The location of the hotel is fantastic. If you are looking for shopping options, it is located in the centre of a shopping district. For work travel, the metro station is very near and I was able to reach within couple of minutes. The staff is very friendly and nice.
Stayed in January 2024
London, UK
Bowling Green, USA
Karuizawa, Japan
The Entrance, Australia
Katoomba, Australia
Cusco, Peru
Cannonville, USA
La Ensenada, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content