The desk personnel we found not very professional, friendly and helpful. Simple questions on what kind of Metro / Bus tickets to buy and where, or how best to do a Harbor tour were not so well answered. We found out ourselves. Note: at Breakfast the personnel was very kind and friendly.

Arcotel Onyx is an excellent hotel at the start of the Reeperbahn. You can walk into the street and surroundings instantly, while the noise and nuisance (that an area like this simply gives) is not close nor annoying. It has an nice lounge / bar and the rooms are comfortable. The beds are great. The hotel is attached to the beautifully designed 'Tanzende Turme', where the breakfast is served. Internet / wifi is available, not always that strong. If you like comfort and want to be close to an entertainment / nightlife area, this is a good place to stay. The Hotel is on walking distance from the Subway Station St Pauli from which you can go anywhere quickly. Hamburg is a fascinating city. Day tickets go for 7.50 E pp and can be bought at dedicated machines.

Stayed in October 2024

A modern well appointed hotel with a great location

Stayed in October 2024

Location, room and staff

Stayed in October 2024

-

Top Lage. Komfortables Zimmer.

Stayed in October 2024

N/a

Great location - new facilities - helpful staff - close to U-bahn - fulfulling breakfast and bar menu

Stayed in October 2024

Staff weren’t very helpful.

Comfortable rooms, quirky

Stayed in September 2024

Highly price

Location

Stayed in August 2024

none

all

Stayed in September 2024

There was even not water in the room .Breakfast is kind of weak . I had had many better hotels around the Germany. Breakfast saloon is out of the main building . Price was too high for that mind of facility. Room air ventilation should be much better.

Location is extremely nice . Very close to Ubahn, Reeperbahn, exhibition Center. Room was quite big.Hotel workers and staff are so helpful, kind persons.

Stayed in September 2024

It was all fine.

Rooms good in size, well equiped.perfect, climate perfect, towels, service all good. Bartender from Ghana, was really nice. Good service. Good location. All perfect. Funny 2 person toilet in the bottom, weird to see fun for pics.

Stayed in September 2024

Central location. Comfortable room.

Stayed in August 2024

location was convenient but not nice

modern and clean

Stayed in September 2024

It's hard to find anything wrong but if I was to be picky the single beds could be upgraded to two doubles as the room is more then big enough but the single were still very comfortable.

The rooms were big and modern with everything you would need. Staff was very friendly, hotel was safe and clean. Nobody could get in the hotel at night unless you have a keycard and during the day keycard needed for the lifts so very safe.

Stayed in August 2024

Choose the hotel due to its location, big room with all amenities you may need. Breakfast was across the building. Plenty of choices for restaurants a few minutes walk away. U bahn is close by

Stayed in June 2024

The bathroom was a bit small and the location...well it depends on what you are looking for. It can get a bit noisy in the neighborhood late night (room and hotel itself are quite) but did not bother us too much.

Staff, beds and food was very nice. Bar is good and open till late. Location is very convenient if you are there for party! The hotel itself is big, new and clean

Stayed in June 2024

Nothing

Funky, and tidy rooms! Plenty of room

Stayed in July 2024

The shower is not great as it is placed on the wrong wall - going across the bath rather than down the length

We had a large room (3 friends sharing) Plenty of space for us, spare sofa bed made up and was comfortable to sleep on. We arrived early and it was no problem to leave our bags there while we went out for walk. Tea/coffee making facilities in the room (coffee pods were great and delicious). Love that the toilet is separate to the bathroom. Didn't get to use the hotel bar etc but it looked very nice and the whole vibe of the hotel was great. Will definitely stay there again when back in Hamburg

Stayed in August 2024

We were a couple and they gave us two separate duvets instead of one. The duvets were way too hot for the Summer ( during the time we were there the weather was in the high 20s) and they didn’t have a normal quilt or cover to replace the duvets, so sleep wasn’t as good as it could have been. Room cleaning was very basic and they didn’t replace our towels. No amenities whatsoever - no coffee, no tea, no water.

Fantastic location, right at the start of the lively part of the Reeperbahn. The room was really quiet, though and it was spacious. Also very clean. Separate shower and toilet, which was great and nice bar on the ground floor. Perfect for exploring Hamburg and enjoying the Reeperbahn nightlife. Convenient parking right below the building.

Stayed in August 2024

I have stayed here many years ago when I felt the exclusivity of the hotel was much more relevant. This time it felt they have lost attention to detail and I didn't think it was the same great value for money as it was last time. Super location if you want to spend some time at the party area of hamburg since it's just at the entrance of Reeperbahn but yet very quiet to get some sleep.

Stayed in August 2024

We arrived at appx. midnight. We rang the bell of the hotel entrance from the garage within 10 minutes - nobody opened. Then we went to the main entrance. The door was closed and we waited 10 minutes one more time. When check out we spent much time waiting for hostess to prove if our price we have paid yesterday was including the breakfast. The breakfast area was very overcrowded.

Stayed in August 2024

Bar closed early on the Monday night

Stylish well presented rooms, plenty of space in the rooms, great breakfast.

Stayed in August 2024

Just a suggestion to provide a bottle of water in the room upon check-in. Not everybody is used to drinking tap water, even if it is good.

Large rooms, good breakfast, friendly staff, multiple pillows. Perfect location near the Operettenhaus, good connection with all other attractions and the airport.

Stayed in August 2024

Air con wasn’t great.

Lovely hotel, cosy room.

Stayed in July 2024

I like everything about this hotel. It's in a great location (1 minute to the metro station, less than 10 minutes walk to the harbor, 15-20 minutes walk to the city main center), and there is a garage just near the hotel with an elevator to the rooms (22€ per day). The staff is very kind and helpful. The rooms have comfortable beds, and the mini bar in the rooms offers coffee, juices, and beer for free (we have a junior suite reserved). Great experience, in every sense.

Stayed in July 2024