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Reviews of ARCOTEL Onyx Hamburg This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Reeperbahn 1a, St. Pauli, 20359 Hamburg, Germany

#59 of 369 hotels in Hamburg

Guests' Choice

Review score

Based on 612 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.0

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 13 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Highly price

    Location

    Stayed in August 2024

  • Reviewed: 11 September 2024

    8.0
    Stay was smooth
    • Business trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 2 nights

    none

    all

    Stayed in September 2024

  • Reviewed: 7 September 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    There was even not water in the room .Breakfast is kind of weak . I had had many better hotels around the Germany. Breakfast saloon is out of the main building . Price was too high for that mind of facility. Room air ventilation should be much better.

    Location is extremely nice . Very close to Ubahn, Reeperbahn, exhibition Center. Room was quite big.Hotel workers and staff are so helpful, kind persons.

    Stayed in September 2024

  • Reviewed: 6 September 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was all fine.

    Rooms good in size, well equiped.perfect, climate perfect, towels, service all good. Bartender from Ghana, was really nice. Good service. Good location. All perfect. Funny 2 person toilet in the bottom, weird to see fun for pics.

    Stayed in September 2024

  • Reviewed: 6 September 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Central location. Comfortable room.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    location was convenient but not nice

    modern and clean

    Stayed in September 2024

  • Reviewed: 31 August 2024

    10
    Lovely holiday
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It's hard to find anything wrong but if I was to be picky the single beds could be upgraded to two doubles as the room is more then big enough but the single were still very comfortable.

    The rooms were big and modern with everything you would need. Staff was very friendly, hotel was safe and clean. Nobody could get in the hotel at night unless you have a keycard and during the day keycard needed for the lifts so very safe.

    Stayed in August 2024

  • Reviewed: 25 August 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Choose the hotel due to its location, big room with all amenities you may need. Breakfast was across the building. Plenty of choices for restaurants a few minutes walk away. U bahn is close by

    Stayed in June 2024

  • Reviewed: 21 August 2024

    9.0
    Big new, clean hotel with a friendly staff next to the party street!!!!
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 3 nights

    The bathroom was a bit small and the location...well it depends on what you are looking for. It can get a bit noisy in the neighborhood late night (room and hotel itself are quite) but did not bother us too much.

    Staff, beds and food was very nice. Bar is good and open till late. Location is very convenient if you are there for party! The hotel itself is big, new and clean

    Stayed in June 2024

  • Reviewed: 21 August 2024

    9.0
    Great hotel, with cool designed rooms. Friendly and efficient staff
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Funky, and tidy rooms! Plenty of room

    Stayed in July 2024

  • Reviewed: 17 August 2024

    9.0
    Great modern hotel handy to everything
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 1 night

    The shower is not great as it is placed on the wrong wall - going across the bath rather than down the length

    We had a large room (3 friends sharing) Plenty of space for us, spare sofa bed made up and was comfortable to sleep on. We arrived early and it was no problem to leave our bags there while we went out for walk. Tea/coffee making facilities in the room (coffee pods were great and delicious). Love that the toilet is separate to the bathroom. Didn't get to use the hotel bar etc but it looked very nice and the whole vibe of the hotel was great. Will definitely stay there again when back in Hamburg

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Great location, spacious and clean
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We were a couple and they gave us two separate duvets instead of one. The duvets were way too hot for the Summer ( during the time we were there the weather was in the high 20s) and they didn’t have a normal quilt or cover to replace the duvets, so sleep wasn’t as good as it could have been. Room cleaning was very basic and they didn’t replace our towels. No amenities whatsoever - no coffee, no tea, no water.

    Fantastic location, right at the start of the lively part of the Reeperbahn. The room was really quiet, though and it was spacious. Also very clean. Separate shower and toilet, which was great and nice bar on the ground floor. Perfect for exploring Hamburg and enjoying the Reeperbahn nightlife. Convenient parking right below the building.

    Stayed in August 2024

  • Reviewed: 15 August 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 1 night

    I have stayed here many years ago when I felt the exclusivity of the hotel was much more relevant. This time it felt they have lost attention to detail and I didn't think it was the same great value for money as it was last time. Super location if you want to spend some time at the party area of hamburg since it's just at the entrance of Reeperbahn but yet very quiet to get some sleep.

    Stayed in August 2024

  • Reviewed: 14 August 2024

    7.0
    We didn’t like it
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We arrived at appx. midnight. We rang the bell of the hotel entrance from the garage within 10 minutes - nobody opened. Then we went to the main entrance. The door was closed and we waited 10 minutes one more time. When check out we spent much time waiting for hostess to prove if our price we have paid yesterday was including the breakfast. The breakfast area was very overcrowded.

    Stayed in August 2024

  • Reviewed: 13 August 2024

    9.0
    Stylish well presented rooms, plenty of space in the rooms, great breakfast.
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 3 nights

    Bar closed early on the Monday night

    Stylish well presented rooms, plenty of space in the rooms, great breakfast.

    Stayed in August 2024

  • Reviewed: 10 August 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Just a suggestion to provide a bottle of water in the room upon check-in. Not everybody is used to drinking tap water, even if it is good.

    Large rooms, good breakfast, friendly staff, multiple pillows. Perfect location near the Operettenhaus, good connection with all other attractions and the airport.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Air con wasn’t great.

    Lovely hotel, cosy room.

    Stayed in July 2024

  • Reviewed: 28 July 2024

    10
    Great place and great value for money
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights

    I like everything about this hotel. It's in a great location (1 minute to the metro station, less than 10 minutes walk to the harbor, 15-20 minutes walk to the city main center), and there is a garage just near the hotel with an elevator to the rooms (22€ per day). The staff is very kind and helpful. The rooms have comfortable beds, and the mini bar in the rooms offers coffee, juices, and beer for free (we have a junior suite reserved). Great experience, in every sense.

    Stayed in July 2024

  • Reviewed: 24 July 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Understaffed hotel Poor bar times for coffee etc In the red light area was a bit unsafe walking around there Non responsive to my emails before arriving so my query was never assisted with

    Comfortable room and bed Nice shower

    Stayed in July 2024

  • Reviewed: 16 July 2024

    8.0
    Excellent hotel and value for money
    • Leisure trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast area is in a separate building and at weekends ( Friday and Saturday there is excessive street noise from the Parties on the Bahn and Police Sirens.

    The Hotel is very modern, clean and well presented.

    Stayed in July 2024

  • Reviewed: 11 July 2024

    7.0
    Very good, apart from missing breakfast!
    • Business trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 3 nights

    Missing breakfast!

    Dissapointed that we missed breakfast on the Friday morning, as when we checked in on Thursday evening the staff member told us that breakfast was served until 12:30. We went for breakfast at 11:00am and were turned away. Weekends are 12:30 but during the week is 10:30 - I think the staff member thoiught it was the weekend already on the Thursday night!!

    Stayed in July 2024

  • Reviewed: 9 July 2024

    9.0
    Great hotel in St Pauli
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Water pressure in the shower a tad weak.

    Large room with interesting furniture and decorations. Great location in St Pauli, close to the u-bahn. Great bed and pillows.

    Stayed in July 2024

  • Reviewed: 2 July 2024

    10
    Great location and hotel
    • Leisure trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very good location and very clean and cool looking rooms.

    Stayed in June 2024

  • Reviewed: 1 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night

    mattress

    breakfast not super, but ok. like 7/10 location is great rooms was clean, but beds are not confortable

    Stayed in July 2024

Showing 1 – 25

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